Deepgram Voice AI incident
Intermittent Connectivity Issues Due to AWS US-WEST-2 Infrastructure Event
Resolved after 4 minutes, on July 24, 2026.
Between approximately 10:55 and 12:00 UTC on July 24, an upstream infrastructure issue in AWS's US-WEST-2 region caused intermittent connectivity problems that may have affected Deepgram services and customer infrastructure — including elevated errors, connection timeouts, and failures fetching remotely hosted media for some requests. The underlying cause was an AWS networking issue affecting routing to the US-WEST-2 region. AWS applied mitigations and fully restored connectivity by ~12:00 UTC. We have confirmed recovery and are continuing to monitor. Details on the underlying AWS event are available on the AWS Health status page: https://health.aws.amazon.com/health/status
Update timeline
- investigating Jul 24, 2026, 01:18 PM UTC
Between approximately 10:55 and 12:00 UTC on July 24, an upstream infrastructure issue in AWS's US-WEST-2 region caused intermittent connectivity problems that may have affected Deepgram services and customer infrastructure — including elevated errors, connection timeouts, and failures fetching remotely hosted media for some requests. The underlying cause was an AWS networking issue affecting routing to the US-WEST-2 region. AWS applied mitigations and fully restored connectivity by ~12:00 UTC. We have confirmed recovery and are continuing to monitor. Details on the underlying AWS event are available on the AWS Health status page: https://health.aws.amazon.com/health/status
- resolved Jul 24, 2026, 01:22 PM UTC
This incident has been resolved.
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