Deepgram Voice AI incident

Elevated 5xx Errors

Resolved after 18 hours 59 minutes, affecting Batch API and Streaming API and 1 more, on October 22, 2026.

resolved Oct 23, 2026, 11:00 AM UTC

Between 16:00 and 17:09 UTC on October 22, some API requests returned 5xx errors because of an issue with authentication services at one of our datacenters. This incident is resolved. All systems are operational.

Started
Oct 22, 2026, 04:00 PM UTC
Resolved
Oct 23, 2026, 11:00 AM UTC
Duration
18h 59m
Detected by Pingoru
Oct 22, 2026, 04:00 PM UTC

Affected components

Batch APIStreaming APITTS APIVoice Agent APIVoice Agent API: Downstream ProvidersDG Whisper Cloud

Update timeline

  1. investigating Oct 22, 2026, 05:06 PM UTC

    We are currently investigating elevated 5xx errors with authentication services at one of our datacenters.

  2. investigating Oct 22, 2026, 05:14 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 22, 2026, 05:29 PM UTC

    We have identified the issue & are monitoring the solution.

  4. resolved Oct 23, 2026, 11:00 AM UTC

    Between 16:00 and 17:09 UTC on October 22, some API requests returned 5xx errors because of an issue with authentication services at one of our datacenters. This incident is resolved. All systems are operational.

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