Deepgram Voice AI incident

Elevated batch error rates

Major Resolved View vendor source →

Deepgram Voice AI experienced a major incident on September 5, 2025 affecting Batch API, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 04:00 AM UTC
Resolved
Sep 05, 2025, 07:07 AM UTC
Duration
3h 7m
Detected by Pingoru
Sep 05, 2025, 04:00 AM UTC

Affected components

Batch API

Update timeline

  1. investigating Sep 05, 2025, 01:34 PM UTC

    We are currently investigating elevated error rates returned from STT batch requests.

  2. resolved Sep 05, 2025, 01:35 PM UTC

    Elevated error rates were observed for requests that submitted a URL to an input audio file or used callbacks to collect the response, primarily affecting STT batch requests.