Deepgram Voice AI incident

Elevated API Errors for STT and TTS

Minor Resolved View vendor source →

Deepgram Voice AI experienced a minor incident on September 24, 2025 affecting Batch API and TTS API, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 09:09 AM UTC
Resolved
Sep 24, 2025, 01:02 PM UTC
Duration
3h 52m
Detected by Pingoru
Sep 24, 2025, 09:09 AM UTC

Affected components

Batch APITTS API

Update timeline

  1. investigating Sep 24, 2025, 12:31 PM UTC

    We're experiencing an elevated level of API errors for streaming and batch STT and batch TTS - are currently looking into the issue.

  2. resolved Sep 24, 2025, 01:03 PM UTC

    Streaming and batch STT and TTS requests experienced elevated error rates due to connectivity issues in one of our regions that caused services to stop and not restart as expected. The issue has been resolved, and current status of the Deepgram API is operational.