Deepgram Voice AI Outage History
Deepgram Voice AI is up right nowPingoru has recorded 62 incidents for Deepgram Voice AI: 60 in the last 12 months and 20 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 305 of 720 (42%) |
| May 2026 | 6 | 48 of 744 (6%) |
| June 2026 | 6 | 48 of 720 (7%) |
| July 2026 | 4 | 27 of 744 (4%) |
| August 2026 | 5 | 10 of 744 (1%) |
| September 2026 | 7 | 8 of 720 (1%) |
| October 2026 | 7 | 26 of 574 (5%) |
Incidents, newest first
Minor October 22, 2026 Elevated Latency and Errors for Batch STT 2h 25m Batch API
Started Oct 22, 2026, 07:27 PM UTC· resolved Oct 22, 2026, 09:53 PM UTC
- investigating Oct 23, 2026, 11:03 AM UTC
We are currently investigating elevated latency and 5xx error rates returned from batch requests to our API platform.
- resolved Oct 23, 2026, 11:05 AM UTC
Between 19:27 and 21:53 UTC on October 22, some pre-recorded (batch) requests intermittently had elevated latency, and some timed out. This incident is resolved. All systems are operational.
Major October 22, 2026 Elevated 5xx Errors 18h 59m Batch API, Streaming API, TTS API, Voice Agent API and 2 more
Started Oct 22, 2026, 04:00 PM UTC· resolved Oct 23, 2026, 11:00 AM UTC
- investigating Oct 22, 2026, 05:06 PM UTC
We are currently investigating elevated 5xx errors with authentication services at one of our datacenters.
- investigating Oct 22, 2026, 05:14 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 22, 2026, 05:29 PM UTC
We have identified the issue & are monitoring the solution.
- resolved Oct 23, 2026, 11:00 AM UTC
Between 16:00 and 17:09 UTC on October 22, some API requests returned 5xx errors because of an issue with authentication services at one of our datacenters. This incident is resolved. All systems are operational.
Minor October 14, 2026 Elevated 503 errors for bath Flux TTS requests 1h 30m TTS API
Started Oct 14, 2026, 07:29 PM UTC· resolved Oct 14, 2026, 09:00 PM UTC
- investigating Oct 15, 2026, 01:02 PM UTC
We're seeing elevated 503 error rate for batch request to Flux TTS /v2/speak endpoint.
- resolved Oct 15, 2026, 01:03 PM UTC
This issue has been resolved.
Minor October 13, 2026 Elevated 503 errors for Aura-2 TTS 11m TTS API
Started Oct 13, 2026, 05:58 PM UTC· resolved Oct 13, 2026, 06:09 PM UTC
- investigating Oct 15, 2026, 01:00 PM UTC
We're investigating an issue where some Aura-2 requests failed with HTTP 503 error.
- resolved Oct 15, 2026, 01:00 PM UTC
This issue has been resolved.
Minor October 8, 2026 Elevated error rates for Flux TTS 1h 27m TTS API
Started Oct 08, 2026, 02:58 AM UTC· resolved Oct 08, 2026, 04:25 AM UTC
- investigating Oct 08, 2026, 04:07 PM UTC
We are experiencing elevated error rates for Flux TTS.
- resolved Oct 08, 2026, 04:09 PM UTC
We experienced 2 bursts of elevated error rates between 02:58 - 03:16 UTC and 03:53 - 04:18 UTC. The issue is now resolved.
Minor October 5, 2026 Elevated errors for Flux TTS 2h TTS API
Started Oct 05, 2026, 09:55 AM UTC· resolved Oct 05, 2026, 11:55 AM UTC
- investigating Oct 05, 2026, 11:33 AM UTC
We are investigating elevated error rates for some Flux Text-to-Speech streaming requests in the US, beginning around 09:55 UTC. Affected users may see connections close unexpectedly with a 1011 / NET-0000 error.
- monitoring Oct 05, 2026, 11:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 05, 2026, 11:55 AM UTC
This incident has been resolved.
Minor September 30, 2026 Elevated API errors 9m Batch API, Streaming API, TTS API, Voice Agent API
Started Sep 30, 2026, 07:29 PM UTC· resolved Sep 30, 2026, 07:39 PM UTC
- investigating Oct 01, 2026, 01:18 PM UTC
We are investigating elevated error rates on API requests. Some requests and connections are failing with HTTP 500 errors or timing out.
- resolved Oct 01, 2026, 01:23 PM UTC
Between 19:29 and 19:39 UTC, some API requests failed with HTTP 500 errors or timed out. This happened in two short bursts of about 1-2 minutes each, during a planned update to our authentication service. Services have recovered automatically and this issue is resolved.
Minor September 28, 2026 Elevated Latency and Errors for Batch STT (US) 12m Batch API
Started Sep 28, 2026, 05:40 PM UTC· resolved Sep 28, 2026, 05:53 PM UTC
- investigating Sep 28, 2026, 09:44 PM UTC
We are investigating elevated latency and 429 errors affecting some pre-recorded (batch) STT requests.
- resolved Sep 28, 2026, 09:54 PM UTC
An issue affecting some of our pre-recorded transcription servers slowed request processing. As requests took longer to complete, some customers saw elevated latency or received 429 errors. We identified and mitigated the issue, service has returned to normal.
Minor September 28, 2026 Elevated latency on Flux STT (US) 3m Streaming API
Started Sep 28, 2026, 05:04 PM UTC· resolved Sep 28, 2026, 05:07 PM UTC
- investigating Sep 28, 2026, 08:39 PM UTC
We are investigating an issue with Flux STT that may result in some US connections to see delayed transcripts and some disconnects.
- resolved Sep 28, 2026, 08:41 PM UTC
This incident has been resolved.
Notice September 28, 2026 Elevated latency on Flux streaming (US) –
Started Sep 28, 2026, 05:00 PM UTC· resolved Sep 28, 2026, 05:00 PM UTC
- resolved Sep 28, 2026, 06:31 PM UTC
Elevated latency on Flux STT (US regions). Between 17:04 and 17:07 UTC, a small share of Flux STT connections in some US regions saw delayed transcripts and some disconnects. This issue has been resolved and service has returned to normal.
Minor September 25, 2026 Elevated Flux TTS 1011 Error Rate 3h 59m TTS API
Started Sep 25, 2026, 09:45 AM UTC· resolved Sep 25, 2026, 01:44 PM UTC
- investigating Sep 25, 2026, 02:26 PM UTC
We are investigating elevated Flux TTS 1011 NET-1000 error rate in Deepgram global endpoint (api.deepgram.com). Regional endpoints (EU, India, Australia) are unaffected.
- resolved Sep 25, 2026, 02:26 PM UTC
This issue has been resolved.
Major September 22, 2026 Aura-2 TTS Elevated Error Rates for English Voices 39m TTS API
Started Sep 22, 2026, 12:10 PM UTC· resolved Sep 22, 2026, 12:50 PM UTC
- investigating Sep 22, 2026, 02:42 PM UTC
We are investigating elevated 503 Service Unavailable errors affecting some Aura-2 TTS requests for English voices. We are working to identify the cause and restore full service availability.
- resolved Sep 22, 2026, 02:45 PM UTC
The issue has been resolved.
Minor September 2, 2026 ISP Backbone Degradation 3h 5m
Started Sep 02, 2026, 08:22 PM UTC· resolved Sep 02, 2026, 11:28 PM UTC
- identified Sep 02, 2026, 08:22 PM UTC
Cogent is experiencing a backbone networking issue in LA, due to two fiber cuts. This is likely impacting a large majority of traffic flowing to the east-coast, we're looking into possible mitigations and Cogent has engineers actively working on it. https://ecogent.cogentco.com/network-status
- resolved Sep 02, 2026, 11:28 PM UTC
The upstream ISP failure has been mitigated by rerouting all traffic around that provider.
Notice August 25, 2026 [Deepgram EU API] Flux-Multi STT Outage 4h 30m
Started Aug 25, 2026, 07:00 AM UTC· resolved Aug 25, 2026, 11:30 AM UTC
- resolved Aug 25, 2026, 06:01 PM UTC
Resolved Between 07:13 and 09:00 UTC, flux-general-multi Speech-to-Text requests on api.eu.deepgram.com failed shortly after the WebSocket connection was established, returning an internal server error on the first audio and closing the connection. Affected clients saw abnormal closures and reconnect loops. A low rate of residual failures continued until 11:30 UTC. This has been fully investigated, mitigated and resolved, service has fully recovered.
Notice August 24, 2026 [Deepgram API] Elevated Streaming STT Error Rates 45m
Started Aug 24, 2026, 11:00 PM UTC· resolved Aug 24, 2026, 11:45 PM UTC
- resolved Aug 25, 2026, 04:41 PM UTC
Between 23:18 and 23:45 UTC, a portion of streaming STT connection requests failed with 5XX errors and timeouts. While rolling out a new data center, we detected streaming errors and immediately removed it from rotation. Traffic to the new site had been intentionally limited to a small percentage while we verified the rollout, which limited the number of affected requests. This is now fully resolved.
Minor August 20, 2026 Elevated 5XX Error Rate for v1/auth/grant 1h 8m Developer Console, Management APIs
Started Aug 20, 2026, 03:52 PM UTC· resolved Aug 20, 2026, 05:00 PM UTC
- investigating Aug 20, 2026, 04:39 PM UTC
We're seeing elevated error rate for authentication services. We are currently investigating the issue
- monitoring Aug 20, 2026, 04:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 05:26 PM UTC
This incident has been resolved.
Minor August 4, 2026 [Deepgram API] Elevated Batch and Streaming STT Error Rates 3h 39m Batch API, Streaming API
Started Aug 04, 2026, 02:30 PM UTC· resolved Aug 04, 2026, 06:10 PM UTC
- investigating Aug 04, 2026, 03:08 PM UTC
We are currently investigating an issue where batch and streaming STT requests have degraded performance.
- monitoring Aug 04, 2026, 03:28 PM UTC
An ISP network failure resulted in poor performance along one network path, resulting in degraded performance that primarily affected STT traffic. All network traffic is now routed through a high quality network path and services have recovered. We are actively monitoring.
- resolved Aug 04, 2026, 06:10 PM UTC
This incident has been resolved.
Minor July 28, 2026 [Deepgram API] Elevated Batch Error Rates: 400 error code responses 23h 7m Batch API, Streaming API, TTS API
Started Jul 28, 2026, 02:00 PM UTC· resolved Jul 29, 2026, 01:08 PM UTC
- investigating Jul 28, 2026, 03:55 PM UTC
We are currently investigating an issue where some batch requests are returning 400 errors due to remote content download errors. Retrying the request one or more times often succeeds.
- investigating Jul 28, 2026, 03:57 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 28, 2026, 04:16 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 28, 2026, 04:17 PM UTC
We are continuing to monitor for any further issues.
- investigating Jul 28, 2026, 04:32 PM UTC
We are continuing to investigate an issue where some STT batch, STT streaming, and TTS requests are returning 4xx errors or websocket streams are closing.
- monitoring Jul 28, 2026, 05:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 29, 2026, 01:08 PM UTC
This incident has been resolved.
Notice July 24, 2026 Intermittent Connectivity Issues Due to AWS US-WEST-2 Infrastructure Event 4m
Started Jul 24, 2026, 01:18 PM UTC· resolved Jul 24, 2026, 01:22 PM UTC
- investigating Jul 24, 2026, 01:18 PM UTC
Between approximately 10:55 and 12:00 UTC on July 24, an upstream infrastructure issue in AWS's US-WEST-2 region caused intermittent connectivity problems that may have affected Deepgram services and customer infrastructure — including elevated errors, connection timeouts, and failures fetching remotely hosted media for some requests. The underlying cause was an AWS networking issue affecting routing to the US-WEST-2 region. AWS applied mitigations and fully restored connectivity by ~12:00 UTC. We have confirmed recovery and are continuing to monitor. Details on the underlying AWS event are available on the AWS Health status page: https://health.aws.amazon.com/health/status
- resolved Jul 24, 2026, 01:22 PM UTC
This incident has been resolved.
Minor July 21, 2026 Voice Agent API: Google/Gemini LLM errors 1h 34m Voice Agent API: Downstream Providers
Started Jul 21, 2026, 01:45 PM UTC· resolved Jul 21, 2026, 03:20 PM UTC
- investigating Jul 21, 2026, 04:41 PM UTC
Some Voice Agent sessions using Google/Gemini without a pinned model version received failed responses due to a routing issue introduced in this morning's deploy. Two Gemini models were unaffected; all other providers and products were unaffected. The issue was resolved as of 11:20 AM ET.
- resolved Jul 21, 2026, 04:44 PM UTC
This incident has been resolved.
Notice July 7, 2026 Elevated 5XX Errors for Flux STT Requests 2h 23m Streaming API
Started Jul 07, 2026, 03:56 PM UTC· resolved Jul 07, 2026, 06:20 PM UTC
- investigating Jul 07, 2026, 07:39 PM UTC
Flux STT experienced elevated WebSocket streaming errors between 15:56 UTC and 18:20 UTC.
- resolved Jul 07, 2026, 07:42 PM UTC
This incident has been resolved.
Notice June 24, 2026 ISP Network-Related Issue 52m
Started Jun 24, 2026, 01:00 AM UTC· resolved Jun 24, 2026, 01:52 AM UTC
- resolved Jun 24, 2026, 02:15 PM UTC
An upstream ISP issue may have caused intermittent WebSocket connection failures, handshake timeouts, and degraded streaming connectivity. Incident time: 01:10 - 01:52 UTC
Minor June 23, 2026 Voice Agent third-party provider Instability (Anthropic LLMs) 2h 16m Voice Agent API: Downstream Providers
Started Jun 23, 2026, 03:06 PM UTC· resolved Jun 23, 2026, 05:22 PM UTC
- monitoring Jun 23, 2026, 03:06 PM UTC
We are currently observing elevated error rates from our downstream third-party provider, Anthropic. Deepgram infrastructure, including our canaries, remains healthy. Incident start time: Jun 23, 2026, 14:19 UTC (Anthropic status updates: https://status.claude.com)
- resolved Jun 23, 2026, 05:22 PM UTC
Anthropic has resolved this incident. Incident end time: Jun 23, 2026, 16:44 UTC
Notice June 18, 2026 Degraded performance on Nova streaming STT 3h
Started Jun 18, 2026, 01:00 PM UTC· resolved Jun 18, 2026, 04:00 PM UTC
- resolved Jun 18, 2026, 09:42 PM UTC
Nova-3 and Nova-2 streaming STT experienced elevated websocket connection errors and websocket disconnections between 13:00 - 16:00 UTC.
Minor June 17, 2026 Elevated errors when using Google Gemini models with Voice Agent 10h Voice Agent API: Downstream Providers
Started Jun 17, 2026, 06:00 PM UTC· resolved Jun 18, 2026, 04:00 AM UTC
- investigating Jun 17, 2026, 07:17 PM UTC
We are currently investigating elevated error rates affecting Voice Agent requests that use Google Gemini models. During this period, some requests to Google models (including gemini-2.5-flash-lite) may fail or time out. Other Voice Agent functionality and non-Google models are not affected. Our team is actively working to identify the cause and restore full service. We will provide an update shortly.
- identified Jun 17, 2026, 08:54 PM UTC
We have identified the cause of elevated error rates affecting Voice Agent requests that use Google Gemini models. A recent change on Google's side to how API keys operate is causing requests to fail, and our team is rolling out updated credentials to resolve it. Until the update is complete, customers may see intermittent failures for Gemini-model requests — concentrated in the first half of each hour, with most requests succeeding in the second half. Other Voice Agent models are unaffected. We are actively working on the fix and will update when resolved.
- identified Jun 23, 2026, 03:09 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 23, 2026, 03:09 PM UTC
This incident has been resolved.