Deepgram Voice AI experienced a minor incident on October 3, 2025 affecting Batch API and Streaming API and 1 more component, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Batch APIStreaming APITTS APIDG Whisper Cloud
Update timeline
- identified Oct 03, 2025, 01:07 AM UTC
We've identified an issue with an upstream network provider across various US regions, and are working to shift traffic to alternative routes.
- monitoring Oct 03, 2025, 01:34 AM UTC
The issue has been mitigated after rerouting traffic to avoid upstream network provider failures. Networking errors may have occurred intermittently between 12:08 am UTC and 1:51 am UTC.
- resolved Oct 03, 2025, 12:42 PM UTC
This incident has been resolved.