Datto incident
Datto Workplace - US Region - Intermittent Service Connectivity Issues
Datto experienced a minor incident on August 31, 2026 affecting US1 and US6 and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2026, 04:01 PM UTC
We are aware of a problem where Datto Workplace users in the U.S. region hosted on Cells 1, 6, and 15 may experience intermittent service connectivity disruptions, resulting in degraded access to Workplace services. The Kaseya Engineering Team is investigating this issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Aug 31, 2026, 04:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 31, 2026, 05:34 PM UTC
This incident has been resolved.