Ongoing since 04:37 AM UTC, affecting Decision Manager (DM).
The issue affecting the Decision Manager Service is mitigated. We continue to monitor closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the Decision Manager Service as normal. Some clients may have experienced an impact to transaction risk scoring. Transaction processing remained available. Reported Start Time: November 7, 2026 at 1:00 GMT Reported End Time: November 7, 2026 at 4:33 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27430778
Affected components
Update timeline
- investigating Nov 07, 2026, 04:37 AM UTC
Cybersource is aware of an issue that is currently affecting the Decision Manager Service. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Decision Manager service. Some clients may experience an impact to transaction risk scoring. Transaction processing remains available. Reported Start Time: November 7, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- monitoring Nov 07, 2026, 04:53 AM UTC
The issue affecting the Decision Manager Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the Decision Manager Service as normal. Reported Start Time: November 7, 2026 at 1:00 GMT Reported End Time: November 7, 2026 at 4:33 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27430778
- monitoring Nov 07, 2026, 06:00 AM UTC
The issue affecting the Decision Manager Service is mitigated. We continue to monitor closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the Decision Manager Service as normal. Some clients may have experienced an impact to transaction risk scoring. Transaction processing remained available. Reported Start Time: November 7, 2026 at 1:00 GMT Reported End Time: November 7, 2026 at 4:33 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27430778
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