Creditcall Outage History

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Creditcall had 11 outages in the last 2 years totaling 31h 41m of downtime — averaging 0.5 incidents per month.

There were 11 Creditcall outages since May 23, 2025 totaling 31h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.creditcall.com

Major May 18, 2026

Service Incident

Detected by Pingoru
May 18, 2026, 10:55 PM UTC
Resolved
May 18, 2026, 11:25 PM UTC
Duration
29m
Affected: Chase Paymentech (Stratus / Salem)Chase Paymentech (Tandem / Tampa)
Timeline · 3 updates
  1. investigating May 18, 2026, 10:55 PM UTC

    Our engineering team is currently investigating elevated decline rates and timeouts impacting Chase Paymentech Salem and Chase Paymentech Stratus transactions.

  2. monitoring May 18, 2026, 11:14 PM UTC

    Declines and timeouts have decreased. Our engineering team is continuing to monitor to ensure ongoing reliability and stable transaction processing.

  3. resolved May 18, 2026, 11:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 21, 2026

ECNX declines

Detected by Pingoru
Apr 21, 2026, 03:44 AM UTC
Resolved
Apr 21, 2026, 06:08 AM UTC
Duration
2h 23m
Affected: Elavon (APACS)
Timeline · 3 updates
  1. investigating Apr 21, 2026, 03:44 AM UTC

    We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.

  2. identified Apr 21, 2026, 03:53 AM UTC

    Elavon has confirmed that maintenance is currently underway on their authorization host.

  3. resolved Apr 21, 2026, 06:08 AM UTC

    The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.

Read the full incident report →

Notice April 8, 2026

CPS Transaction Incident

Detected by Pingoru
Apr 08, 2026, 04:08 AM UTC
Resolved
Apr 08, 2026, 04:35 AM UTC
Duration
27m
Affected: Chase Paymentech (Stratus / Salem)
Timeline · 2 updates
  1. investigating Apr 08, 2026, 04:08 AM UTC

    We’re currently investigating an issue causing some CPS (Chase Salem) transactions to be declined or experience timeouts. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

  2. resolved Apr 08, 2026, 04:35 AM UTC

    The issue affecting CPS (Chase Salem/Paymentech) transactions has been resolved. We observed a period where some transactions were declined or experienced timeouts due to a temporary connection issue with CPS. The connection has since stabilized, and transaction processing is operating normally. We will continue to monitor the system to ensure ongoing reliability.

Read the full incident report →

Minor March 20, 2026

Intermittent Connection Timeouts To Vantiv

Detected by Pingoru
Mar 20, 2026, 04:19 PM UTC
Resolved
Mar 20, 2026, 04:40 PM UTC
Duration
20m
Affected: Worldpay / Vantiv (610)
Timeline · 2 updates
  1. monitoring Mar 20, 2026, 04:19 PM UTC

    We have observed intermittent timeouts to FACe - Vantiv and Worldpay eCommerce. We are monitoring the situation.

  2. resolved Mar 20, 2026, 04:40 PM UTC

    We have observed no further errors.

Read the full incident report →

Critical February 20, 2026

Connection to Moneris

Detected by Pingoru
Feb 20, 2026, 06:14 PM UTC
Resolved
Feb 20, 2026, 11:29 PM UTC
Duration
5h 15m
Affected: Moneris Solutions
Timeline · 5 updates
  1. investigating Feb 20, 2026, 06:14 PM UTC

    We are currently investigating a potential connection issue with the Moneris eSelect processor that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible

  2. identified Feb 20, 2026, 06:29 PM UTC

    The issue has been confirmed by Moneris that it is on their end. We will update periodically as they provide us with updates.

  3. monitoring Feb 20, 2026, 06:46 PM UTC

    We are now seeing some approvals coming through. Moneris has updated their status page to indicate that they are working on a fix.

  4. monitoring Feb 20, 2026, 08:00 PM UTC

    Transaction processing has returned to an operational state. Upon further investigation from Moneris, the issue originated from a Cloudflare outage. We will continue to monitor.

  5. resolved Feb 20, 2026, 11:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 14, 2026

Connection to Barclays

Detected by Pingoru
Feb 14, 2026, 01:29 AM UTC
Resolved
Feb 14, 2026, 08:41 AM UTC
Duration
7h 11m
Affected: Barclaycard (APACS)
Timeline · 5 updates
  1. investigating Feb 14, 2026, 01:29 AM UTC

    We are currently investigating a potential connection issue with Barclays that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible

  2. investigating Feb 14, 2026, 01:37 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 14, 2026, 01:52 AM UTC

    The issue appears to be with the Barclays service

  4. monitoring Feb 14, 2026, 02:19 AM UTC

    We are currently seeing intermittent approvals and will continue to monitor.

  5. resolved Feb 14, 2026, 08:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 2, 2025

Intermittent errors

Detected by Pingoru
Dec 02, 2025, 06:31 PM UTC
Resolved
Dec 02, 2025, 08:14 PM UTC
Duration
1h 42m
Affected: Global - Authorization Platform
Timeline · 4 updates
  1. investigating Dec 02, 2025, 07:31 PM UTC

    Our engineering team is currently investigating elevated error rates and failed capture attempts.

  2. identified Dec 02, 2025, 07:43 PM UTC

    We have identified the issues relating to the elevated error rates and failed capture attempts. Engineers are working to resolve the issue as soon as possible.

  3. monitoring Dec 02, 2025, 07:47 PM UTC

    We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.

  4. resolved Dec 02, 2025, 08:14 PM UTC

    The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.

Read the full incident report →

Minor October 23, 2025

Service Incident - Tsys Sierra EMV

Detected by Pingoru
Oct 23, 2025, 04:40 PM UTC
Resolved
Oct 23, 2025, 07:53 PM UTC
Duration
3h 13m
Affected: TSYS (Sierra)
Timeline · 2 updates
  1. identified Oct 23, 2025, 04:40 PM UTC

    Tsys are investigating an ongoing issue on the Tsys Sierra platform causing communications failures. Customers may experience delays in authorisation processing. Further updates will be provided when available.

  2. resolved Oct 23, 2025, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 23, 2025

Service Incident - Tsys Sierra EMV

Detected by Pingoru
Oct 23, 2025, 09:50 AM UTC
Resolved
Oct 22, 2025, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 23, 2025, 09:50 AM UTC

    Between 23:04 22/10/2025 BST and 04:13 22/10/2025 BST, a network communications issue with the TSYS host caused intermittent authorisation and settlement failures. A small number of settlement batches were affected, which will result in delayed funding or settlement occurring outside of the usual schedule. The issue has been resolved, and all systems are now operating normally.

Read the full incident report →

Minor June 19, 2025

Service Incident - Chase Paymentech (Stratus / Salem) Settlement

Detected by Pingoru
Jun 19, 2025, 10:35 AM UTC
Resolved
Jun 19, 2025, 04:09 PM UTC
Duration
5h 33m
Affected: Chase Paymentech (Stratus / Salem)
Timeline · 3 updates
  1. investigating Jun 19, 2025, 10:35 AM UTC

    An issue has caused a delay in the posting of Chase Stratus transactions to Chase for settlement. As a result, funding to accounts may also be delayed. A further update will be provided shortly with more information.

  2. identified Jun 19, 2025, 12:59 PM UTC

    The internal system issue that caused issue for Chase Stratus transactions in settlement has now been identified and is being resolved. Transactions in the last two days might have been affected. As a result, funding to accounts may be delayed. A further update will be provided shortly with more information.

  3. resolved Jun 19, 2025, 04:09 PM UTC

    The internal system issue that has affected the settlement of certain Chase Stratus/Salem transactions has now been resolved. The affected transactions were from 17th of June 2025 and 18th of June 2025; these were resubmitted by 15:35 UTC 19th of June 2025. As a result, the associated funding to accounts may have been delayed or otherwise affected.

Read the full incident report →

Minor June 4, 2025

Service Incident - Barclaycard (HISO)

Detected by Pingoru
Jun 04, 2025, 11:16 AM UTC
Resolved
Jun 04, 2025, 04:20 PM UTC
Duration
5h 4m
Affected: Barclaycard (HISO)
Timeline · 3 updates
  1. identified Jun 04, 2025, 11:16 AM UTC

    We have identified an issue affecting Apple/Google Pay transactions for Barclaycard HISO. NMI engineers have identified the issue and are working on a resolution. We have contacted the processor regarding this issue. An update will be provided shortly.

  2. monitoring Jun 04, 2025, 02:27 PM UTC

    We have deployed an update and have since seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.

  3. resolved Jun 04, 2025, 04:20 PM UTC

    The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.

Read the full incident report →