Contentstack Outage History

Contentstack is up right now

Contentstack had 44 outages in the last 2 years totaling 16h 56m of downtime — averaging 1.8 incidents per month.

There were 44 Contentstack outages since May 29, 2024 totaling 16h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.contentstack.com

Minor March 11, 2025

Contenstack Azure NA - Web Application issue

Detected by Pingoru
Mar 11, 2025, 04:28 AM UTC
Resolved
Mar 11, 2025, 04:38 AM UTC
Duration
10m
Affected: Web Application
Timeline · 3 updates
  1. investigating Mar 11, 2025, 04:28 AM UTC

    We are currently addressing a partial issue with the entry list page of our web application. All other services and APIs are fully operational. Our team is working swiftly to resolve this issue, and we will provide updates as necessary. If you encounter any difficulties while using our services, please contact our Customer Success Team.

  2. monitoring Mar 11, 2025, 04:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 11, 2025, 04:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 25, 2025

Contenstack Azure NA - API intermittent publishing issue

Detected by Pingoru
Jan 25, 2025, 08:19 PM UTC
Resolved
Jan 25, 2025, 09:01 PM UTC
Duration
41m
Affected: Content Management APIContent Delivery APIImage Delivery APIGraphQL Delivery APIAssets API
Timeline · 3 updates
  1. investigating Jan 25, 2025, 08:19 PM UTC

    We are currently experiencing issues with Publishing/Unpublishing, Releases, Search, and Entries. As a result, customers may encounter delays in seeing entries on the entry list page. Our team is actively working to resolve these issues and will provide updates as soon as we have more information. If you experience any difficulties accessing our services, please reach out to our Customer Success Team for assistance.

  2. monitoring Jan 25, 2025, 08:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 25, 2025, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 18, 2025

Contentstack Launch - AWS NA and AWS EU - Intermittent 502 response on Hosted websites

Detected by Pingoru
Jan 18, 2025, 07:08 AM UTC
Resolved
Jan 18, 2025, 07:30 AM UTC
Duration
21m
Affected: Launch - Web ApplicationLaunch - Web Application
Timeline · 2 updates
  1. monitoring Jan 18, 2025, 07:08 AM UTC

    Applications hosted on Launch are experiencing intermittent 502 errors on AWS NA and AWS EU region, we have identified and fixed the issue. To ensure uninterrupted service, we recommend customers experiencing this issue redeploy their sites. Alternatively, we advise a proactive redeployment to mitigate any potential impact. All other services remain unaffected. If you have any questions and/or concerns, please engage with our support team through https://www.contentstack.com/customers/support/ or email us at [email protected].

  2. resolved Jan 18, 2025, 07:30 AM UTC

    This incident has been resolved. To ensure uninterrupted service, we recommend that customers experiencing this issue redeploy their sites. Alternatively, a proactive redeployment is advised to mitigate any potential impact.

Read the full incident report →

Major December 26, 2024

Contentstack - Azure NA - Network Outage

Detected by Pingoru
Dec 26, 2024, 03:29 AM UTC
Resolved
Dec 26, 2024, 02:30 AM UTC
Duration
Timeline · 1 update
  1. resolved Dec 26, 2024, 03:29 AM UTC

    We experienced a network outage from our cloud provider, which affected all the components on Azure NA. This incident has been resolved now.

Read the full incident report →

Minor October 25, 2024

Contentstack - AWS NA and AWS EU - Unable to access stack via SSO

Detected by Pingoru
Oct 25, 2024, 08:49 AM UTC
Resolved
Oct 25, 2024, 09:39 AM UTC
Duration
49m
Affected: Web ApplicationWeb ApplicationContent Management APIContent Management API
Timeline · 3 updates
  1. investigating Oct 25, 2024, 08:49 AM UTC

    Some customers may experience difficulties accessing their stack after logging in via SSO. Our team is actively working to resolve the issue, and we will keep you updated with further developments. If you encounter any issues while accessing our services, please do not hesitate to contact our Customer Success Team.

  2. monitoring Oct 25, 2024, 09:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 25, 2024, 09:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 19, 2024

Contentstack - AWS EU - Publishing and Web Application issue

Detected by Pingoru
Oct 19, 2024, 10:07 AM UTC
Resolved
Oct 19, 2024, 11:36 AM UTC
Duration
1h 29m
Affected: Web ApplicationContent Management API
Timeline · 6 updates
  1. investigating Oct 19, 2024, 10:07 AM UTC

    We are experiencing a partial issue with bulk publishing. Our team is actively working to resolve the issue. We will keep you posted with further updates. If you encounter any issues while accessing our services, please do not hesitate to contact our Customer Success Team.

  2. investigating Oct 19, 2024, 10:26 AM UTC

    We are currently working to resolve the issue promptly. While not all customers are affected, some users may experience difficulties. If you have trouble accessing our services, please contact our Customer Success Team for assistance.

  3. investigating Oct 19, 2024, 11:21 AM UTC

    We are experiencing a partial issue with publishing and Web application. Our team is actively working to resolve the issue. We will keep you posted with further updates. If you encounter any issues while accessing our services, please do not hesitate to contact our Customer Success Team.

  4. identified Oct 19, 2024, 11:28 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Oct 19, 2024, 11:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 19, 2024, 11:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 5, 2024

Contentstack - All Regions - Cache Purge Delays

Detected by Pingoru
Oct 05, 2024, 12:33 PM UTC
Resolved
Oct 05, 2024, 01:13 PM UTC
Duration
39m
Affected: Content Delivery APIContent Delivery APIContent Delivery APIContent Delivery APIContent Delivery APIAssets APIAssets APIAssets APIAssets APIAssets API
Timeline · 3 updates
  1. investigating Oct 05, 2024, 12:33 PM UTC

    Our upstream provider is experiencing an issue that is affecting our ability to purge the content. Users May Receive Outdated Data. We will resolve this incident once we receive confirmation that the issue has been resolved by our upstream provider.

  2. monitoring Oct 05, 2024, 01:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 05, 2024, 01:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 9, 2024

Contentstack - GCP NA - Content Management API and Web Application Outage

Detected by Pingoru
Sep 09, 2024, 09:04 AM UTC
Resolved
Sep 09, 2024, 09:18 AM UTC
Duration
14m
Affected: Web ApplicationContent Management API
Timeline · 3 updates
  1. investigating Sep 09, 2024, 09:04 AM UTC

    We are experiencing an outage with our Content Management API and Web Application. The team is working to identify the root cause and fix the issue. All other Services are working as expected. If you have any problems, Contentstack support is available at [email protected].

  2. monitoring Sep 09, 2024, 09:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 09, 2024, 09:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 6, 2024

Contentstack - AWS NA - Content Management API intermittent publishing issue

Detected by Pingoru
Sep 06, 2024, 03:19 PM UTC
Resolved
Sep 06, 2024, 03:43 PM UTC
Duration
23m
Affected: Content Management API
Timeline · 3 updates
  1. investigating Sep 06, 2024, 03:19 PM UTC

    We are experiencing intermittent issues with publishing. Our team is actively working to resolve the issue. We will keep you posted with further updates. If you encounter any problems while accessing our services, please do not hesitate to contact our Customer Success Team.

  2. monitoring Sep 06, 2024, 03:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 06, 2024, 03:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 9, 2024

Contentstack Marketplace - All Region - Issue in creation of new app in developer hub

Detected by Pingoru
Aug 09, 2024, 07:48 AM UTC
Resolved
Aug 09, 2024, 07:59 AM UTC
Duration
11m
Affected: Marketplace - Web ApplicationMarketplace - Web ApplicationMarketplace - Web ApplicationMarketplace - Web ApplicationMarketplace - Web Application
Timeline · 4 updates
  1. investigating Aug 09, 2024, 07:48 AM UTC

    We are experiencing an issue with app creation in the developer hub. All other services remain unaffected. If you have any questions and/or concerns, please contact our support team at https://www.contentstack.com/customers/support/ or email us at [email protected].

  2. identified Aug 09, 2024, 07:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 09, 2024, 07:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 09, 2024, 07:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 1, 2024

Contentstack - AWS NA - Web Application Outage

Detected by Pingoru
Aug 01, 2024, 12:28 PM UTC
Resolved
Aug 01, 2024, 12:38 PM UTC
Duration
10m
Affected: Web Application
Timeline · 3 updates
  1. investigating Aug 01, 2024, 12:28 PM UTC

    We are experiencing a Web application outage. Our team is actively working to resolve the issue. We will keep you posted with further updates. If you encounter any other issues while accessing our services, please do not hesitate to contact our Customer Success Team.

  2. monitoring Aug 01, 2024, 12:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2024, 12:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 27, 2024

Contentstack Launch - AWS NA - Intermittent 503 response on Hosted websites

Detected by Pingoru
Jul 27, 2024, 01:28 PM UTC
Resolved
Jul 27, 2024, 11:30 AM UTC
Duration
Timeline · 1 update
  1. resolved Jul 27, 2024, 01:28 PM UTC

    Jul 27, 2024 - 11:27 UTC to 11:32 UTC Informational—We experienced intermittent 503 gateway errors on launch-hosted sites. This event is resolved, and there is no remaining impact. All other services remain unaffected. If you have any questions and/or concerns, please engage with our support team through https://www.contentstack.com/customers/support/ or email us at [email protected].

Read the full incident report →

Minor July 26, 2024

Contentstack - AWS EU - Publishing delays and Login issue

Detected by Pingoru
Jul 26, 2024, 12:57 PM UTC
Resolved
Jul 26, 2024, 01:28 PM UTC
Duration
31m
Affected: Web ApplicationContent Management API
Timeline · 3 updates
  1. investigating Jul 26, 2024, 12:57 PM UTC

    We are experiencing publishing delays, and users intermittently may be unable to log in to the app. Our team is actively working to resolve the issue. We will keep you posted with further updates. If you encounter any issues while accessing our services, please do not hesitate to contact our Customer Success Team.

  2. monitoring Jul 26, 2024, 01:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 26, 2024, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 25, 2024

Contentstack - AWS NA - Entries Creation Visibility and Search Degradation

Detected by Pingoru
Jul 25, 2024, 11:33 AM UTC
Resolved
Jul 25, 2024, 12:35 PM UTC
Duration
1h 1m
Affected: Web ApplicationContent Management API
Timeline · 4 updates
  1. investigating Jul 25, 2024, 11:33 AM UTC

    We are experiencing publishing delays and users may not see their content changes and entry changes saved immediately. Our team is actively working towards resolving the issue. We will keep you posted with further updates. If you encounter any issues while accessing our services, please do not hesitate to contact our Customer Success Team.

  2. identified Jul 25, 2024, 12:26 PM UTC

    This issue as been identified and fix is being implemented. The Create Entries Functionality will now work as expected.

  3. monitoring Jul 25, 2024, 12:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 25, 2024, 12:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 19, 2024

Contentstack AWS, Azure and GCP All Regions - Contentstack Support Service outage

Detected by Pingoru
Jul 19, 2024, 07:05 AM UTC
Resolved
Jul 19, 2024, 10:37 AM UTC
Duration
3h 31m
Affected: Web ApplicationWeb ApplicationWeb ApplicationWeb ApplicationWeb Application
Timeline · 3 updates
  1. identified Jul 19, 2024, 07:05 AM UTC

    We're currently facing a worldwide Microsoft Windows outage that affects only our support services and does not impact our web application. We will continue to provide updates on the status. For immediate assistance, please reach out to Contentstack support at https://www.contentstack.com/customers/support/ or email us at [email protected]. Thank you for your understanding and patience.

  2. identified Jul 19, 2024, 08:14 AM UTC

    We are still experiencing the Windows outage, which affects only our support and chat services and does not impact our web application. We will continue to provide updates on the status. For immediate assistance, please reach out to Contentstack support at https://www.contentstack.com/customers/support/ or email us at [email protected]. Thank you for your understanding and patience.

  3. resolved Jul 19, 2024, 10:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 17, 2024

Contentstack Launch - AWS NA and AWS EU - Build Deployments Failures

Detected by Pingoru
Jul 17, 2024, 12:19 PM UTC
Resolved
Jul 17, 2024, 12:32 PM UTC
Duration
13m
Affected: Launch - Management APILaunch - Management API
Timeline · 3 updates
  1. investigating Jul 17, 2024, 12:19 PM UTC

    We are currently experiencing build deployments failures. Running websites are not impacted. Our team is actively working to resolve the issue. We will keep you updated with further information. Contact Contentstack support at https://www.contentstack.com/customers/support/

  2. monitoring Jul 17, 2024, 12:25 PM UTC

    The issue has been resolved and the user may now re-deploy the build that previously failed. We will continue to monitor the results.

  3. resolved Jul 17, 2024, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 12, 2024

Contentstack - AWS US Production - Publishing Delay

Detected by Pingoru
Jul 12, 2024, 05:18 PM UTC
Resolved
Jul 12, 2024, 07:57 PM UTC
Duration
2h 39m
Affected: Web ApplicationContent Management API
Timeline · 5 updates
  1. investigating Jul 12, 2024, 05:18 PM UTC

    We are experiencing publishing delays and users may not see their content changes and entry changes saved immediately. Our team is actively working towards resolving the issue. We will keep you posted with further updates.

  2. identified Jul 12, 2024, 05:26 PM UTC

    The issue has been identified and we are working on resolving the issue.

  3. identified Jul 12, 2024, 06:30 PM UTC

    Our team is actively working on a resolution. We will keep you informed on the progress. Thank you for your patience.

  4. monitoring Jul 12, 2024, 07:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 12, 2024, 07:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2024

Contentstack - AWS EU - Webhook and Publishing Issue

Detected by Pingoru
Jun 03, 2024, 11:16 AM UTC
Resolved
Jun 03, 2024, 12:29 PM UTC
Duration
1h 12m
Affected: Content Management APIContent Delivery APIWebhook Dispatcher
Timeline · 4 updates
  1. investigating Jun 03, 2024, 11:16 AM UTC

    We are currently encountering technical difficulties with the Webhook and Publishing functionalities. Our dedicated team is actively investigating to determine the underlying cause and to implement a resolution. If you have any questions or concerns, please do not hesitate to contact Contentstack support at [email protected].

  2. identified Jun 03, 2024, 12:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 03, 2024, 12:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 03, 2024, 12:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2024

Contentstack - AWS NA - Entry List Page and Search

Detected by Pingoru
May 29, 2024, 06:04 PM UTC
Resolved
May 29, 2024, 08:38 PM UTC
Duration
2h 33m
Affected: Web Application
Timeline · 5 updates
  1. investigating May 29, 2024, 06:04 PM UTC

    We are facing connectivity issue from our search provider. Customers may face issue with entry listing and search functionality on UI. We are working with our search provider to get a resolution. Please reach out to Contentstack support at [email protected] if you have any queries.

  2. investigating May 29, 2024, 06:54 PM UTC

    We are continuing to investigate the current issues with our search provider. Our team is working diligently to resolve this issue as quickly as possible. We appreciate your patience and will provide further updates as soon as we have more information. Thank you for your understanding.

  3. identified May 29, 2024, 07:51 PM UTC

    Our search provider has identified the issue and are currently exploring mitigation options.

  4. monitoring May 29, 2024, 08:05 PM UTC

    A fix has been implemented by the search provider and all services are restored, we are monitoring the results.

  5. resolved May 29, 2024, 08:38 PM UTC

    This incident has been resolved.

Read the full incident report →