Contentstack Outage History
Contentstack is up right nowPingoru has recorded 53 incidents for Contentstack: 36 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 4 | 8 of 744 (1%) |
| June 2026 | 3 | 1 of 720 (0%) |
| July 2026 | 5 | 3 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 4 | 9 of 720 (1%) |
| October 2026 | 2 | 2 of 744 (0%) |
| November 2026 | 1 | 5 of 123 (4%) |
Incidents, newest first
Major February 6, 2026 Contentstack – Azure NA – CMA Performance and Publishing Degradation 46m Content Management API
Started Feb 06, 2026, 09:46 AM UTC· resolved Feb 06, 2026, 10:33 AM UTC
- investigating Feb 06, 2026, 09:46 AM UTC
We are currently investigating an issue affecting Content Management (CMA) services in the Azure NA region. During this time, users may experience failures or delays with publishing and data management (CRUD) activities. Our engineering team is actively working toward a resolution. We are monitoring the situation closely and will provide further updates as they become available. If you encounter persistent issues, please reach out to the Contentstack Support team for assistance.
- identified Feb 06, 2026, 10:13 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 06, 2026, 10:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 06, 2026, 10:33 AM UTC
This incident has been resolved.
Notice January 26, 2026 Contentstack - Azure NA - Cache Server Engine Failure 1h 30m
Started Jan 26, 2026, 08:00 AM UTC· resolved Jan 26, 2026, 09:30 AM UTC
- resolved Jan 26, 2026, 08:00 AM UTC
A scheduled cache server engine upgrade caused the Contentstack Web Application to become unavailable from 08:00 AM to 09:30 AM UTC on Jan 26, 2026, affecting user login and application operations. The cache server became unresponsive during a planned backup operation, exhibiting unexpected behavior that was not observed during similar upgrades in other regions and environments. To resolve the issue, the engine upgrade was rolled back and traffic was redirected to the stable version, fully restoring service functionality. We are currently working with the hyperscalers to identify the root cause and are simultaneously analyzing our internal procedures to improve the overall operational process for future upgrades.
Minor January 23, 2026 Contentstack - Azure EU - Webhook Signature Validation Issue –
Started Jan 23, 2026, 06:30 AM UTC· resolved Jan 23, 2026, 06:30 AM UTC
- resolved Jan 23, 2026, 06:30 AM UTC
A standard security upgrade to Node.js 24 with OpenSSL 3 was deployed as part of our security hardening efforts. The upgrade introduced stricter RSA-PSS signature validation per RFC 8017 standards, changing the default salt length from a previously lenient range (32-222) to strictly enforcing 32 for SHA-256. This impacted webhook functionality for configurations using RSA-based certificates with salt lengths greater than 32. Upon identifying the impact, the update was promptly reverted to restore normal operations.
Critical January 12, 2026 Contentstack - Azure NA - Automate Connector Issue 5h 15m Automation UI, Automation API
Started Jan 12, 2026, 02:03 PM UTC· resolved Jan 12, 2026, 07:19 PM UTC
- investigating Jan 12, 2026, 02:03 PM UTC
We are currently experiencing issues affecting our Automate connectors. This may impact existing and new automation The team is actively investigating and working toward a resolution. We are monitoring the situation closely and will share updates as more information becomes available. If you encounter any difficulties accessing our services, please contact our Customer Success team for assistance.
- identified Jan 12, 2026, 02:32 PM UTC
We have identified the root cause of the issue and are currently applying a fix. We will post the next update as soon as we have confirmed the resolution. Please contact Customer Success if you require immediate assistance.
- identified Jan 12, 2026, 04:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 12, 2026, 05:12 PM UTC
Our team is actively working on a resolution.
- identified Jan 12, 2026, 06:13 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 12, 2026, 07:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 12, 2026, 07:19 PM UTC
This incident has been resolved.
Major January 8, 2026 Contentstack – AWS NA – SSO Authentication Disruption 1h 16m Web Application, Marketplace - Web Application, Launch - Web Application, Personalize - Web Application and 2 more
Started Jan 08, 2026, 03:50 PM UTC· resolved Jan 08, 2026, 05:06 PM UTC
- investigating Jan 08, 2026, 03:50 PM UTC
Some customers using SSO may currently experience difficulties accessing the Contentstack application. The team is actively investigating the issue and working toward a resolution. We are closely monitoring the situation and will share updates as more information becomes available. If you encounter any difficulties accessing our services, please contact our Customer Success team for assistance.
- identified Jan 08, 2026, 04:15 PM UTC
The issue has been identified, and a fix is currently being implemented.
- monitoring Jan 08, 2026, 04:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2026, 05:06 PM UTC
This incident has been resolved.
Major January 8, 2026 Contentstack - AWS NA - Delivery API, GraphQL and Management API Issue 41m Web Application, Content Management API, Content Delivery API, Image Delivery API and 3 more
Started Jan 08, 2026, 11:47 AM UTC· resolved Jan 08, 2026, 12:28 PM UTC
- investigating Jan 08, 2026, 11:47 AM UTC
We are currently experiencing issues affecting our web application, GraphQL, Delivery APIs, and content management services. This may impact both Publish and Get calls. The team is actively investigating and working toward resolution. We are monitoring the situation closely and will share updates as more information becomes available. If you encounter any difficulties accessing our services, please contact our Customer Success team for assistance.
- identified Jan 08, 2026, 12:14 PM UTC
The issue has been identified, and a fix is currently being implemented. We are monitoring the situation closely and will share updates as more information becomes available. If you encounter any difficulties accessing our services, please contact our Customer Success team for assistance.
- monitoring Jan 08, 2026, 12:22 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 08, 2026, 12:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 08, 2026, 12:28 PM UTC
This incident has been resolved.
Minor December 18, 2025 Contenstack - Azure NA - CMA API 2h 7m Content Management API, Content Delivery API
Started Dec 18, 2025, 12:43 AM UTC· resolved Dec 18, 2025, 02:51 AM UTC
- investigating Dec 18, 2025, 12:43 AM UTC
We are currently experiencing issues with Publishing/Unpublishing, Releases, Search, Taxonomy, Entries, and other CMA services. Our team is actively working to resolve these issues and will provide updates as soon as more information becomes available. If you experience any difficulties accessing our services, please reach out to our Customer Success team for assistance.
- identified Dec 18, 2025, 01:20 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 18, 2025, 02:30 AM UTC
Publishing/Unpublishing, Releases, Search, Taxonomy, Entries, and other CMA services are working as expected. However, you may notice some delay when viewing the publish queue and webhook logs. We're actively monitoring the results. If you’re facing any problems, Contentstack Support is available at [email protected].
- resolved Dec 18, 2025, 02:51 AM UTC
This incident has been resolved. All services are now working as expected.
Notice December 10, 2025 Contentstack - AWS NA - Content Management API Issue –
Started Dec 10, 2025, 11:00 PM UTC· resolved Dec 10, 2025, 11:00 PM UTC
- resolved Dec 10, 2025, 11:00 PM UTC
Publish activity is working as expected. However, you may notice some delay when viewing the publish logs. If you’re facing any problems, Contentstack Support is available at [email protected].
Minor December 10, 2025 Contentstack - AWS NA - Content Management API issue –
Started Dec 10, 2025, 09:30 PM UTC· resolved Dec 10, 2025, 09:30 PM UTC
- resolved Dec 10, 2025, 09:30 PM UTC
We experienced intermittent issues with our Content Management API due to high disk usage on the message broker service. A fix has been implemented, and we are currently monitoring the results. You may notice slowness in the publish queue and publish activity. If you’re facing any problems, Contentstack Support is available at [email protected].
Minor November 18, 2025 Contentstack - All Regions - CDN Provider Outage 6h 50m Content Delivery API, Content Delivery API, Content Delivery API, Content Delivery API and 59 more
Started Nov 18, 2025, 12:02 PM UTC· resolved Nov 18, 2025, 06:52 PM UTC
- investigating Nov 18, 2025, 12:02 PM UTC
We are currently experiencing a service outage with our CDN provider, which has affected multiple components. Our team is in close coordination with the CDN provider to identify the root cause and implement a fix. We will share further updates as they become available.
- investigating Nov 18, 2025, 12:15 PM UTC
We are continuing to investigate this issue.
- identified Nov 18, 2025, 12:24 PM UTC
Our CDN partner has identified the issue and is currently working to implement a fix.
- identified Nov 18, 2025, 01:20 PM UTC
We are continuing to work closely with our CDN provider to resolve the ongoing service degradation. We will provide another update as soon as more information becomes available.
- identified Nov 18, 2025, 02:16 PM UTC
A fix has been deployed for our CDN services. While most services are recovering, the Launch service remains impacted.
- monitoring Nov 18, 2025, 02:49 PM UTC
A fix has been deployed by our CDN provider. We are seeing signs of recovery across our services and will continue to monitor performance to ensure the issue is fully resolved.
- monitoring Nov 18, 2025, 03:30 PM UTC
We are observing substantial improvements across our platform. All of our services are now fully operational and performing normally. We are continuing to closely monitor the situation to ensure total stability before marking this incident as resolved.
- monitoring Nov 18, 2025, 04:31 PM UTC
All services continue to function normally and we are observing stable performance across the platform. To ensure sustained stability, we are extending our monitoring period before marking this incident as resolved.
- monitoring Nov 18, 2025, 05:42 PM UTC
We are continuing to monitor the situation. No new issues have been detected, and overall stability has significantly improved. Please continue to check this page for progress until we have confirmed full resolution.
- resolved Nov 18, 2025, 06:52 PM UTC
This incident has been resolved.
Minor November 16, 2025 Contenstack Azure EU - Intermittent Single and Bulk Publishing/Unpublishing Issue 1h 27m Content Management API
Started Nov 16, 2025, 10:53 PM UTC· resolved Nov 17, 2025, 12:20 AM UTC
- investigating Nov 16, 2025, 10:53 PM UTC
We are currently experiencing issues with Single and Bulk Publishing/Unpublishing, Releases, Search, and Entries. As a result, customers may observe delays in seeing entries reflected on the entry list page. We are also noticing issues with Webhooks, which may lead to delays or loss of invocations. Our team is actively working to resolve the issue and will share further updates as they become available. Please reach out to Contentstack Support if you require assistance.
- identified Nov 16, 2025, 11:54 PM UTC
A spike on our third-party service cluster caused Publish/Unpublish requests to queue, impacting Single and Bulk Publishing/Unpublishing, Releases, Search, and Entries. Also, webhooks have been affected. The third-party team has upgraded our cluster, and we are actively monitoring to ensure full functionality is restored.
- monitoring Nov 17, 2025, 12:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 17, 2025, 12:20 AM UTC
This incident has been resolved.
Major November 3, 2025 Contentstack - AWS EU - Publishing Service Disruption 6m Content Management API
Started Nov 03, 2025, 07:18 AM UTC· resolved Nov 03, 2025, 07:25 AM UTC
- investigating Nov 03, 2025, 07:18 AM UTC
We are currently experiencing issues with Publishing/Unpublishing and webhook execution. As a result, customers may encounter delays in seeing entries on the entry list page. Our team is actively working to resolve these issues and will provide updates as soon as we have more information. If you experience any difficulties accessing our services, please reach out to our Customer Success Team for assistance.
- identified Nov 03, 2025, 07:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 03, 2025, 07:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 03, 2025, 07:25 AM UTC
This incident has been resolved.
Minor September 4, 2025 Contentstack - AWS NA - Automate Degradation 1h 34m Automation API
Started Sep 04, 2025, 04:55 AM UTC· resolved Sep 04, 2025, 06:29 AM UTC
- investigating Sep 04, 2025, 04:55 AM UTC
We are currently experiencing a service degradation in our AWS North America region for Automate. Customers may encounter delays when executing automations. Our team is investigating the issue.If you encounter any problems while accessing our services, please do not hesitate to contact our Customer Success Team.
- identified Sep 04, 2025, 05:29 AM UTC
We have identified the root cause of the degradation affecting our Automate service in the AWS North America region. Our team is now implementing a fix. We will provide another update shortly.
- resolved Sep 04, 2025, 06:29 AM UTC
This incident has been resolved. The fix has been deployed, and our Automate service is now operating normally. All automations are processing without delay. We apologize for any inconvenience this may have caused.
Minor August 29, 2025 Contentstack Launch - AWS NA - Delivery Performance Degradation 25m Launch - Content Delivery Network (CDN)
Started Aug 29, 2025, 03:48 PM UTC· resolved Aug 29, 2025, 04:14 PM UTC
- investigating Aug 29, 2025, 03:48 PM UTC
We are currently experiencing an incident that is impacting the availability and performance of our Launch - AWS NA - Delivery service. Our engineering and security teams are actively working to mitigate the attack and restore normal operations as quickly as possible. You may experience slow loading times, intermittent connectivity, or temporary unavailability during this period. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- monitoring Aug 29, 2025, 04:01 PM UTC
The recent incident has been mitigated, and all operations have returned to normal. Our team will continue to closely monitor the situation to ensure ongoing stability and performance. Thank you for your patience and support.
- resolved Aug 29, 2025, 04:14 PM UTC
The issue has been mitigated and services are operating normally. Thank you for your patience.
Notice June 17, 2025 Contentstack - Live Chat Service Disruption 3h 31m
Started Jun 17, 2025, 01:43 PM UTC· resolved Jun 17, 2025, 05:14 PM UTC
- investigating Jun 17, 2025, 01:43 PM UTC
This is to notify that we are currently experiencing issues with our Live Chat service. We are actively working to resolve the issue and will provide updates as they become available. Until then, for any assistance, please reach out to our Support Team at [email protected].
- investigating Jun 17, 2025, 02:20 PM UTC
Our team is still actively investigating the root cause. We are making progress and will provide another update as soon as new information is available. In the meantime, please continue to direct all support requests to our Support Team at [email protected].
- investigating Jun 17, 2025, 04:02 PM UTC
We have successfully identified the root cause of the problem. Our engineers are now actively working on implementing a fix. We will send a confirmation once the issue is resolved and the service is stable. For any immediate needs, please continue to reach out to our Support Team at [email protected].
- monitoring Jun 17, 2025, 04:46 PM UTC
We have implemented a fix for the ongoing issues with our Live Chat service and are currently monitoring the system to ensure stability and complete service restoration. We will provide a final update once we have confirmed the issue is completely resolved.
- resolved Jun 17, 2025, 05:14 PM UTC
We can now confirm that the issue with our Live Chat service has been fully resolved and the service is stable. The root cause was identified, and a fix was successfully implemented. Thank you for your patience and understanding as we worked to resolve this matter. Our Live Chat is now available for all support inquiries.
Critical June 12, 2025 Contentstack Launch - Service Disruption - Cloudflare Incident 2h 57m Launch - Web Application, Launch - Web Application, Launch - Management API, Launch - Management API and 20 more
Started Jun 12, 2025, 06:38 PM UTC· resolved Jun 12, 2025, 09:35 PM UTC
- investigating Jun 12, 2025, 06:38 PM UTC
Please be informed that sites hosted on Contentstack Launch are currently experiencing 500 errors due to an ongoing Cloudflare outage. Our CDN provider is currently experiencing an issue that may be impacting site performance or availability. Our team is actively working with Cloudflare to expedite resolution. We appreciate your understanding and patience during this time. For any urgent concerns, please don’t hesitate to contact our Customer Success Team.
- investigating Jun 12, 2025, 07:12 PM UTC
Our team is actively monitoring the state of the Cloudflare Outage. We will continue to provide updates as more information becomes available. You can also track real-time updates on the Cloudflare Status Page. https://www.cloudflarestatus.com/
- monitoring Jun 12, 2025, 08:20 PM UTC
Cloudflare services have begun to recover, and Launch sites appear to be gradually coming back online. Cloudflare is actively working to fully restore stability. We’re closely monitoring the situation and will share updates as things progress.
- monitoring Jun 12, 2025, 09:10 PM UTC
Launch sites have been fully recovered as services have resumed from Cloudflare. We are closely monitoring the situation and will share updates as it progresses.
- resolved Jun 12, 2025, 09:35 PM UTC
Earlier today, there was an unexpected period of downtime with our Contentstack platform. Around 2 PM ET, we experienced an upstream outage that affected our Launch service. This stemmed from technical issues with our CDN provider (Cloudflare), a service we rely on for speed and reliability. We know this disruption was likely very frustrating to you, as it was to us. Cloudflare service full availability took 3 hours 12 minutes to return, and Contentstack Launch service was fully restored immediately. Although it's rare to see major services go down, it did happen this time - and we're continuing to attempt to learn more about what happened here (as are many other Cloudflare customers). Thank you for your patience and continued trust. We will review our system to improve the reliability of our CDN provider. We’re committed to delivering the dependable, enterprise-grade experience you expect. If you have any concerns or feedback, we are here to help.
Minor May 27, 2025 Contentstack Launch - All Regions - Edge Function 6h 47m Launch - Edge Services, Launch - Edge Services, Launch - Edge Services, Launch - Edge Services and 2 more
Started May 27, 2025, 01:43 PM UTC· resolved May 27, 2025, 08:31 PM UTC
- identified May 27, 2025, 01:43 PM UTC
We're currently experiencing an issue with Launch Edge Functions deployments. If your latest deployment shows "FAILED" status and your project contains Launch Edge Functions, please do not attempt to redeploy until further notice. Redeploying under these conditions could potentially disrupt your live website functionality. Our team is actively working to resolve this issue, and we appreciate your patience during this time. If your latest deployment is not in a "FAILED" state, then no issue is expected.
- identified May 27, 2025, 03:14 PM UTC
We have identified the issue and are still investigating this issue and will provide an update as soon as more information becomes available.
- identified May 27, 2025, 04:33 PM UTC
We are still investigating this issue and will provide an update as soon as more information becomes available.
- monitoring May 27, 2025, 08:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2025, 08:31 PM UTC
This incident has been resolved.
Minor May 12, 2025 Contentstack - AWS NA - Email Delivery Issues 11h
Started May 12, 2025, 07:30 PM UTC· resolved May 13, 2025, 06:30 AM UTC
- resolved May 12, 2025, 07:30 PM UTC
We experienced issues with our email service in the AWS NA region between May 12, 13:30 MDT and May 13, 00:30 MDT, which resulted in delays or failures in email delivery for some users. If you haven’t received expected emails, we recommend resending them. Our team has identified and resolved the issue. No other services were impacted. For any questions or assistance, please contact our Customer Success Team.
Minor March 11, 2025 Contenstack Azure NA - Web Application issue 10m Web Application
Started Mar 11, 2025, 04:28 AM UTC· resolved Mar 11, 2025, 04:38 AM UTC
- investigating Mar 11, 2025, 04:28 AM UTC
We are currently addressing a partial issue with the entry list page of our web application. All other services and APIs are fully operational. Our team is working swiftly to resolve this issue, and we will provide updates as necessary. If you encounter any difficulties while using our services, please contact our Customer Success Team.
- monitoring Mar 11, 2025, 04:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2025, 04:38 AM UTC
This incident has been resolved.
Minor January 25, 2025 Contenstack Azure NA - API intermittent publishing issue 41m Content Management API, Content Delivery API, Image Delivery API, GraphQL Delivery API and 1 more
Started Jan 25, 2025, 08:19 PM UTC· resolved Jan 25, 2025, 09:01 PM UTC
- investigating Jan 25, 2025, 08:19 PM UTC
We are currently experiencing issues with Publishing/Unpublishing, Releases, Search, and Entries. As a result, customers may encounter delays in seeing entries on the entry list page. Our team is actively working to resolve these issues and will provide updates as soon as we have more information. If you experience any difficulties accessing our services, please reach out to our Customer Success Team for assistance.
- monitoring Jan 25, 2025, 08:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 25, 2025, 09:01 PM UTC
This incident has been resolved.
Notice January 18, 2025 Contentstack Launch - AWS NA and AWS EU - Intermittent 502 response on Hosted websites 21m Launch - Web Application, Launch - Web Application
Started Jan 18, 2025, 07:08 AM UTC· resolved Jan 18, 2025, 07:30 AM UTC
- monitoring Jan 18, 2025, 07:08 AM UTC
Applications hosted on Launch are experiencing intermittent 502 errors on AWS NA and AWS EU region, we have identified and fixed the issue. To ensure uninterrupted service, we recommend customers experiencing this issue redeploy their sites. Alternatively, we advise a proactive redeployment to mitigate any potential impact. All other services remain unaffected. If you have any questions and/or concerns, please engage with our support team through https://www.contentstack.com/customers/support/ or email us at [email protected].
- resolved Jan 18, 2025, 07:30 AM UTC
This incident has been resolved. To ensure uninterrupted service, we recommend that customers experiencing this issue redeploy their sites. Alternatively, a proactive redeployment is advised to mitigate any potential impact.
Minor January 15, 2025 Contenstack Azure NA - API intermittent publishing issue 33m Content Management API, Content Delivery API, Image Delivery API, GraphQL Delivery API and 1 more
Started Jan 15, 2025, 05:53 AM UTC· resolved Jan 15, 2025, 06:26 AM UTC
- investigating Jan 15, 2025, 05:53 AM UTC
We are currently experiencing issues with Publishing/Unpublishing, Releases, Search, and Entries. As a result, customers may encounter delays in seeing entries on the entry list page. Our team is actively working to resolve these issues and will provide updates as soon as we have more information. If you experience any difficulties accessing our services, please reach out to our Customer Success Team for assistance.
- monitoring Jan 15, 2025, 06:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2025, 06:26 AM UTC
This incident has been resolved.
Major December 26, 2024 Contentstack - Azure NA - Network Outage –
Started Dec 26, 2024, 02:30 AM UTC· resolved Dec 26, 2024, 02:30 AM UTC
- resolved Dec 26, 2024, 02:30 AM UTC
We experienced a network outage from our cloud provider, which affected all the components on Azure NA. This incident has been resolved now.