Contentstack incident

Contentstack - All Regions - CDN Provider Outage

Minor Resolved View vendor source →

Contentstack experienced a minor incident on November 18, 2025 affecting Content Delivery API and Content Delivery API and 1 more component, lasting 6h 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:02 PM UTC
Resolved
Nov 18, 2025, 06:52 PM UTC
Duration
6h 50m
Detected by Pingoru
Nov 18, 2025, 12:02 PM UTC

Affected components

Content Delivery APIContent Delivery APIContent Delivery APIContent Delivery APIContent Delivery APIContent Delivery APIContent Delivery APIGraphQL Delivery APIGraphQL Delivery APIGraphQL Delivery API

Update timeline

  1. investigating Nov 18, 2025, 12:02 PM UTC

    We are currently experiencing a service outage with our CDN provider, which has affected multiple components. Our team is in close coordination with the CDN provider to identify the root cause and implement a fix. We will share further updates as they become available.

  2. investigating Nov 18, 2025, 12:15 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 18, 2025, 12:24 PM UTC

    Our CDN partner has identified the issue and is currently working to implement a fix.

  4. identified Nov 18, 2025, 01:20 PM UTC

    We are continuing to work closely with our CDN provider to resolve the ongoing service degradation. We will provide another update as soon as more information becomes available.

  5. identified Nov 18, 2025, 02:16 PM UTC

    A fix has been deployed for our CDN services. While most services are recovering, the Launch service remains impacted.

  6. monitoring Nov 18, 2025, 02:49 PM UTC

    A fix has been deployed by our CDN provider. We are seeing signs of recovery across our services and will continue to monitor performance to ensure the issue is fully resolved.

  7. monitoring Nov 18, 2025, 03:30 PM UTC

    We are observing substantial improvements across our platform. All of our services are now fully operational and performing normally. We are continuing to closely monitor the situation to ensure total stability before marking this incident as resolved.

  8. monitoring Nov 18, 2025, 04:31 PM UTC

    All services continue to function normally and we are observing stable performance across the platform. To ensure sustained stability, we are extending our monitoring period before marking this incident as resolved.

  9. monitoring Nov 18, 2025, 05:42 PM UTC

    We are continuing to monitor the situation. No new issues have been detected, and overall stability has significantly improved. Please continue to check this page for progress until we have confirmed full resolution.

  10. resolved Nov 18, 2025, 06:52 PM UTC

    This incident has been resolved.