Contentstack incident

Contentstack – AWS NA – SSO Authentication Disruption

Major Resolved View vendor source →

Contentstack experienced a major incident on January 8, 2026 affecting Web Application and Marketplace - Web Application and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 03:50 PM UTC
Resolved
Jan 08, 2026, 05:06 PM UTC
Duration
1h 16m
Detected by Pingoru
Jan 08, 2026, 03:50 PM UTC

Affected components

Web ApplicationMarketplace - Web ApplicationLaunch - Web ApplicationPersonalize - Web ApplicationAutomation UIBrandKit UI

Update timeline

  1. investigating Jan 08, 2026, 03:50 PM UTC

    Some customers using SSO may currently experience difficulties accessing the Contentstack application. The team is actively investigating the issue and working toward a resolution. We are closely monitoring the situation and will share updates as more information becomes available. If you encounter any difficulties accessing our services, please contact our Customer Success team for assistance.

  2. identified Jan 08, 2026, 04:15 PM UTC

    The issue has been identified, and a fix is currently being implemented.

  3. monitoring Jan 08, 2026, 04:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 08, 2026, 05:06 PM UTC

    This incident has been resolved.