Contentstack incident

Contentstack - Azure NA - Cache Server Engine Failure

Notice Resolved View vendor source →

Contentstack experienced a notice incident on January 27, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 02:58 PM UTC
Resolved
Jan 26, 2026, 08:00 AM UTC
Duration
—
Detected by Pingoru
Jan 27, 2026, 02:58 PM UTC

Update timeline

  1. resolved Jan 27, 2026, 02:58 PM UTC

    A scheduled cache server engine upgrade caused the Contentstack Web Application to become unavailable from 08:00 AM to 09:30 AM UTC on Jan 26, 2026, affecting user login and application operations. The cache server became unresponsive during a planned backup operation, exhibiting unexpected behavior that was not observed during similar upgrades in other regions and environments. To resolve the issue, the engine upgrade was rolled back and traffic was redirected to the stable version, fully restoring service functionality. We are currently working with the hyperscalers to identify the root cause and are simultaneously analyzing our internal procedures to improve the overall operational process for future upgrades.