ContentSquare Outage History
ContentSquare is up right nowPingoru has recorded 56 incidents for ContentSquare: 52 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 11 of 720 (2%) |
| May 2026 | 6 | 30 of 744 (4%) |
| June 2026 | 9 | 47 of 720 (7%) |
| July 2026 | 5 | 25 of 744 (3%) |
| August 2026 | 1 | 238 of 744 (32%) |
| September 2026 | 7 | 17 of 720 (2%) |
| October 2026 | 0 | 0 of 591 (0%) |
Incidents, newest first
Minor May 11, 2026 Customers with VoC enabled may be experiencing issues collecting survey results 3h 33m Voice of Customer
Started May 11, 2026, 02:44 PM UTC· resolved May 11, 2026, 06:18 PM UTC
- monitoring May 11, 2026, 02:44 PM UTC
A fix has been implemented and we are monitoring the results.
- identified May 11, 2026, 02:45 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 11, 2026, 06:18 PM UTC
This incident has been resolved.
Minor May 7, 2026 Dashboards - some customers experiencing UI issues with the Data Table Widget 1h 54m Dashboards
Started May 07, 2026, 02:52 PM UTC· resolved May 07, 2026, 04:47 PM UTC
- investigating May 07, 2026, 02:52 PM UTC
We are currently investigating this issue.
- resolved May 07, 2026, 04:47 PM UTC
This incident has been resolved.
Minor May 5, 2026 Some web customers are unable to create screenshots from the Zoning module or see Heatmap data 1h 22m Zoning Analysis
Started May 05, 2026, 12:24 PM UTC· resolved May 05, 2026, 01:46 PM UTC
- investigating May 05, 2026, 12:24 PM UTC
We are currently investigating the issue. Mobile customers are not impacted. Screenshots can still be captures from CS Live and Session Replay.
- resolved May 05, 2026, 01:46 PM UTC
This incident has been resolved.
Minor April 23, 2026 Some modules in Error Analysis may not be loading as expected 3h 56m Error Analysis
Started Apr 23, 2026, 03:37 PM UTC· resolved Apr 23, 2026, 07:34 PM UTC
- investigating Apr 23, 2026, 03:37 PM UTC
We are currently investigating this issue.
- identified Apr 23, 2026, 04:37 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 23, 2026, 07:34 PM UTC
This incident has been resolved.
Minor April 17, 2026 Live Screenshot Unavailable in Mobile View Zoning (Web Project) 3h 55m Zoning Analysis
Started Apr 17, 2026, 09:09 AM UTC· resolved Apr 17, 2026, 01:04 PM UTC
- investigating Apr 17, 2026, 09:09 AM UTC
We are currently investigating an issue affecting Mobile View Zoning for Web projects. When attempting to create a new snapshot, the Live Screenshot feature is failing to open the site, preventing users from completing the snapshot creation process.
- resolved Apr 17, 2026, 01:04 PM UTC
This incident has been resolved.
Major April 15, 2026 Survey Response Loading Issues 3h 14m Voice of Customer
Started Apr 15, 2026, 11:05 AM UTC· resolved Apr 15, 2026, 02:19 PM UTC
- identified Apr 15, 2026, 11:05 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 15, 2026, 02:19 PM UTC
This incident has been resolved.
Minor March 24, 2026 Some customers on the free plan can't access the Session Replay list 2h 4m Session Replay
Started Mar 24, 2026, 05:27 PM UTC· resolved Mar 24, 2026, 07:31 PM UTC
- investigating Mar 24, 2026, 05:27 PM UTC
We are currently investigating this issue. This only impacts customers on the free plan.
- resolved Mar 24, 2026, 07:31 PM UTC
This incident has been resolved.
Minor March 18, 2026 Session replay summary may not load for some customers 13m Session Replay
Started Mar 18, 2026, 09:39 AM UTC· resolved Mar 18, 2026, 09:52 AM UTC
- identified Mar 18, 2026, 09:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 18, 2026, 09:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 09:52 AM UTC
This incident has been resolved.
Notice March 10, 2026 Investigating Documentation Site Access Issues 58m
Started Mar 10, 2026, 07:19 PM UTC· resolved Mar 10, 2026, 08:18 PM UTC
- investigating Mar 10, 2026, 07:19 PM UTC
We are currently investigating an issue affecting access to our documentation site at docs.contentsquare.com. Some users may experience errors or difficulty loading documentation pages.
- resolved Mar 10, 2026, 08:18 PM UTC
The incident has been resolved. If you are still experiencing issues, please clear your browser cookies and refresh the page.
Minor February 25, 2026 Some users are unable to access certain CS pages including the help centre and speed analysis 43m Speed Analysis Lab
Started Feb 25, 2026, 02:28 PM UTC· resolved Feb 25, 2026, 03:11 PM UTC
- investigating Feb 25, 2026, 02:28 PM UTC
We are currently investigating this issue. If you experience this, we recommend you clear your cookies and refresh the page.
- resolved Feb 25, 2026, 03:11 PM UTC
This incident has been resolved. If you are still experiencing this, please clear your cookies and refresh the page.
Minor February 17, 2026 Some customers, including Shopify customers using legacy pixel methods, may not be seeing data collected on sandbox iframes 5d 12h Dashboards, Journey Analysis, Funnel, Page Comparator and 1 more
Started Feb 17, 2026, 07:35 PM UTC· resolved Feb 23, 2026, 08:27 AM UTC
- investigating Feb 17, 2026, 07:35 PM UTC
We are currently investigating. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App are not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
- resolved Feb 23, 2026, 08:27 AM UTC
This incident has been resolved.
Minor February 11, 2026 Some customers may not see all expected alerts 13h 1m Alerts
Started Feb 11, 2026, 09:15 AM UTC· resolved Feb 11, 2026, 10:16 PM UTC
- investigating Feb 11, 2026, 09:15 AM UTC
We are currently investigating this issue.
- identified Feb 11, 2026, 09:55 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 11, 2026, 04:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2026, 10:16 PM UTC
This incident has been resolved.
Minor February 10, 2026 Some customers can’t update the Benchmark pool 11m Benchmarks
Started Feb 10, 2026, 04:26 PM UTC· resolved Feb 10, 2026, 04:38 PM UTC
- investigating Feb 10, 2026, 04:26 PM UTC
We are currently investigating this issue.
- identified Feb 10, 2026, 04:30 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 10, 2026, 04:38 PM UTC
This incident has been resolved.
Notice February 5, 2026 Certain DXA ULE features may be showing less information than expected 1d
Started Feb 05, 2026, 05:36 PM UTC· resolved Feb 06, 2026, 05:55 PM UTC
- identified Feb 05, 2026, 05:36 PM UTC
This may impact: - PA-powered segments - "Basic" metrics including Return Rate, Lifetime Purchase Rate, and retention statistics used in Sunburst Journeys, Page Comparator and Zoning. - Average Lifetime Value (LTV) and Average Lifetime Revenue per User There is no data loss. We have identified the issue and are currently working on reprocessing all ULE session data from January 12th to present for impacted customers.
- resolved Feb 06, 2026, 05:55 PM UTC
We have completed the reprocessing of the data as of ~12:45 UTC. The issue is now resolved.
Minor February 2, 2026 Some new customers are not able to see data displaying within Experience Analytics 2h 11m Dashboards, Journey Analysis, Page Comparator, Zoning Analysis
Started Feb 02, 2026, 10:39 AM UTC· resolved Feb 02, 2026, 12:51 PM UTC
- investigating Feb 02, 2026, 10:39 AM UTC
We are currently investigating this issue.
- resolved Feb 02, 2026, 12:51 PM UTC
This incident has been resolved.
Minor January 19, 2026 Surveys not opening in Contentsquare application 10h 14m Voice of Customer
Started Jan 19, 2026, 10:52 PM UTC· resolved Jan 20, 2026, 09:06 AM UTC
- investigating Jan 19, 2026, 10:52 PM UTC
We are currently investigation this issue.
- resolved Jan 20, 2026, 09:06 AM UTC
This incident has been resolved.
Minor January 19, 2026 Some projects may display incorrect revenue metrics 3h 22m Dashboards, Page Comparator, Zoning Analysis, Merchandising
Started Jan 19, 2026, 11:38 AM UTC· resolved Jan 19, 2026, 03:01 PM UTC
- investigating Jan 19, 2026, 11:38 AM UTC
We are currently investigating this issue.
- resolved Jan 19, 2026, 03:01 PM UTC
This incident has been resolved.
Minor January 16, 2026 Contentsquare Console is intermittently not loading 2h 59m
Started Jan 16, 2026, 06:49 PM UTC· resolved Jan 16, 2026, 09:49 PM UTC
- investigating Jan 16, 2026, 06:49 PM UTC
We are currently investigating an issue where our Console intermittently loads to a blank screen. We will update the page when we have more information.
- investigating Jan 16, 2026, 06:49 PM UTC
We are continuing to investigate this issue.
- resolved Jan 16, 2026, 09:49 PM UTC
This issue has been resolved.
Notice January 13, 2026 Core Modules Intermittently Not Loading 7h 59m Journey Analysis, Zoning Analysis
Started Jan 13, 2026, 12:18 AM UTC· resolved Jan 13, 2026, 08:17 AM UTC
- investigating Jan 13, 2026, 12:18 AM UTC
Some modules may occasionally fail to load correctly. Our team is investigating and will provide updates as more information becomes available
- resolved Jan 13, 2026, 08:17 AM UTC
This incident has been resolved.
Notice December 21, 2025 DXA application slow load times –
Started Dec 21, 2025, 11:00 PM UTC· resolved Dec 21, 2025, 11:00 PM UTC
- resolved Dec 22, 2025, 12:09 AM UTC
Between approximately 11PM UTC December 21st - Midnight UTC December 22nd the Contentsquare platform experienced a delay with login requests that prevented some users from logging in. The issue has been identified and resolved. If you continue to experience issues, please contact Contentsquare Support.
Notice December 9, 2025 Zoning - View More Screenshots Feature Temporarily Unavailable 16h 59m Zoning Analysis
Started Dec 09, 2025, 08:00 PM UTC· resolved Dec 10, 2025, 01:00 PM UTC
- investigating Dec 09, 2025, 08:00 PM UTC
We are currently investigating this issue.
- resolved Dec 10, 2025, 01:00 PM UTC
This incident has been resolved.
Notice December 9, 2025 Session Replay + Zoning: Some users are unable to create a Zoning from the Session Replay module 1h 24m Zoning Analysis, Session Replay
Started Dec 09, 2025, 10:05 AM UTC· resolved Dec 09, 2025, 11:29 AM UTC
- investigating Dec 09, 2025, 10:05 AM UTC
We are currently investigating the issue. This only impacts users trying to create a new Zoning from the Session Replay module. Zoning itself is not impacted and can still be created from the zoning and other modules.
- identified Dec 09, 2025, 10:33 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 09, 2025, 11:29 AM UTC
This incident has been resolved.
Notice December 5, 2025 MFA setup error for accounts without MFA already enabled 3h 51m
Started Dec 05, 2025, 10:16 AM UTC· resolved Dec 05, 2025, 02:08 PM UTC
- identified Dec 05, 2025, 10:16 AM UTC
The issue has been identified and a fix is being implemented. Existing MFA users are not impacted.
- resolved Dec 05, 2025, 02:08 PM UTC
This incident has been resolved.
Minor November 25, 2025 Session Replay + Zoning Analysis: Some users are experiencing unplayable pageviews and snapshot loading issues 19h 26m Zoning Analysis, Session Replay
Started Nov 25, 2025, 06:24 PM UTC· resolved Nov 26, 2025, 01:50 PM UTC
- investigating Nov 25, 2025, 06:24 PM UTC
We are currently investigating reports of unplayable pageviews within Session Replay and snapshots not loading for certain users when creating a new Zone Analysis. Our teams are working to restore full functionality across both areas.
- investigating Nov 26, 2025, 11:03 AM UTC
The Zoning investigation has been resolved and we are continuing to investigate the reports of unplayable pageviews
- monitoring Nov 26, 2025, 12:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 26, 2025, 01:50 PM UTC
This incident has been resolved.
Minor November 14, 2025 Heatmaps: Issues Generating New Screenshots 2d 11h
Started Nov 14, 2025, 08:48 PM UTC· resolved Nov 17, 2025, 08:35 AM UTC
- investigating Nov 14, 2025, 08:48 PM UTC
We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.
- monitoring Nov 15, 2025, 08:47 PM UTC
We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.
- resolved Nov 17, 2025, 08:35 AM UTC
This incident is resolved, and Heatmaps are working as normal.