ContentSquare had 53 outages in the last 2 years totaling 462h 2m of downtime — averaging 2.2 incidents per month.
There were 53 ContentSquare outages since June 20, 2025 totaling 462h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating an issue where our Console intermittently loads to a blank screen. We will update the page when we have more information.
We are continuing to investigate this issue.
This issue has been resolved.
Some modules may occasionally fail to load correctly. Our team is investigating and will provide updates as more information becomes available
This incident has been resolved.
Between approximately 11PM UTC December 21st - Midnight UTC December 22nd the Contentsquare platform experienced a delay with login requests that prevented some users from logging in. The issue has been identified and resolved. If you continue to experience issues, please contact Contentsquare Support.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating the issue. This only impacts users trying to create a new Zoning from the Session Replay module. Zoning itself is not impacted and can still be created from the zoning and other modules.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
The issue has been identified and a fix is being implemented. Existing MFA users are not impacted.
This incident has been resolved.
We are currently investigating reports of unplayable pageviews within Session Replay and snapshots not loading for certain users when creating a new Zone Analysis. Our teams are working to restore full functionality across both areas.
The Zoning investigation has been resolved and we are continuing to investigate the reports of unplayable pageviews
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.
We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.
This incident is resolved, and Heatmaps are working as normal.
Some customers are experiences issues with the error module widgets. The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently experiencing issues with the platform and access to projects. We are working hard to resolve this and will update here as soon as we have further information.
A fix has been implemented and we are monitoring.
This incident has been resolved.
Identified - Users may be unable to select filter options in session replay. Our team is working on releasing a fix. Temporary workaround: Users can navigate through the options using the Tab key on the keyboard
This incident has been resolved.
You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.
This incident has been resolved.
Investigating - Users may experience large icons in the Alert Module after updating to the latest version of Chrome. Our team is working on a solution. Temporary workaround: If you are experiencing issues after the latest Chrome update, please use Firefox or Safari as a temporary workaround.
This incident has been resolved.
Users with access to a single project are not impacted. Temporary workaround: Switch to the relevant project and try again - the link should then load as expected.
Update - The root cause has been identified and our engineering team is now developing a solution.
We have deployed a fix and resolved the issue. If you experience any further problems, please contact Support.
We have identified and resolved the cause of the issue. If you experience any further problems, please contact Support.
The issue has been identified.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
This has been resolved: Some users may have experienced issues with the survey feature popping up on websites.
We are currently investigating an issue with the Page Comparator feature where data is failing to load in compare mode. We are working to identify the cause and will provide an update shortly.
We have implemented a fix and are monitoring. Page Comparator should be operating as normal. Please reach out to Support if you see any further issues.
We have validated that the issue was resolved.
We're currently investigating an issue where User Attributes can't be accessed in Insights Site Settings, as well as an "Error when fetching User Attributes" message which prevents the use of Session Filters. Our engineers are working to fix the issue ASAP and we will update here with any new information to share. Thanks for bearing with us!
We are continuing to investigate this issue.
We have identified the cause of the issue and resolved it. If you experience any further issues, please contact Support.
Some users may be experiencing issues with the VoC feature in Contentsquare. This can include being unable to create new surveys, apply customizations, or use some response filters. We are actively investigating.
We are continuing to investigate this issue.
A fix was released for this issue on August 27th at 14:45 EDT. We are continuing to monitor it.
This issue has been resolved.
Some users may experience an issue in Contentsquare currently where taking new screenshots fails to load assets properly after being saved inside the zoning module. We are currently investigating. If you are experiencing the issue, please consider using the following options: - Leverage existing Retroactive Snapshots - Use the screenshot process available in CSLive to save a screenshot - Temporarily disable the CSLive Chrome extension
The issue has been resolved by a rollback. If for some reason you are still encountering an issue, please update CS Live to the latest version.
On August 21st, our email server was offline from approximately 2 AM EDT to 11 AM EDT. This outage prevented all emails from being sent, including scheduled alerts. Our team has since resolved the issue and email services have been fully restored. We have confirmed that new alerts are now being sent out as expected. We are currently investigating the root cause and evaluating whether to resend the alerts that were not delivered during the outage. We will provide another update once we have more information.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We're continuing to monitor the situation. Email alerts have been sending as expected since the fix was implemented. To avoid confusion, we will not be re-triggering the old alerts, as they are now out of date. You can review all alerts that were triggered during the impacted period (August 21st, 2 AM - 11 AM EDT) on your Alerts page within the platform.
We are continuing to monitor for any potential issues. All emails sent without issue over the weekend.
We are now confident we have remediated this Incident and are closing it out.
We are currently investigating this issue.
This incident has been resolved.
We're experiencing issues with the DXA interface that can include missing Analysis Context/Segment conditions and intermittent access to modules. Please refresh your page for a temporary fix. Engineering is currently investigating and we will update you once resolved.
We have identified the issue, and will release a fix on Monday. For now, please refresh your browser if you encounter this issue.
We are continuing work on the fix, which we expect to be released soon. In the interim, please continue to refresh your browser if you encounter this issue.
An update was deployed at 10:20AM CET to resolve this issue.