Resolved after 2 days 11 hours, on November 14, 2025.
We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.
Update timeline
- investigating Nov 14, 2025, 08:48 PM UTC
We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.
- monitoring Nov 15, 2025, 08:47 PM UTC
We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.
- resolved Nov 17, 2025, 08:35 AM UTC
This incident is resolved, and Heatmaps are working as normal.
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