ContentSquare incident

Certain DXA ULE features may be showing less information than expected

Resolved after 1 day, on February 5, 2026.

resolved Feb 06, 2026, 05:55 PM UTC

We have completed the reprocessing of the data as of ~12:45 UTC. The issue is now resolved.

Update timeline

identified Feb 05, 2026, 05:36 PM UTC

This may impact: - PA-powered segments - "Basic" metrics including Return Rate, Lifetime Purchase Rate, and retention statistics used in Sunburst Journeys, Page Comparator and Zoning. - Average Lifetime Value (LTV) and Average Lifetime Revenue per User There is no data loss. We have identified the issue and are currently working on reprocessing all ULE session data from January 12th to present for impacted customers.
resolved Feb 06, 2026, 05:55 PM UTC

We have completed the reprocessing of the data as of ~12:45 UTC. The issue is now resolved.

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