ContentSquare incident

Session Replay + Zoning Analysis: Some users are experiencing unplayable pageviews and snapshot loading issues

Minor Resolved View vendor source →

ContentSquare experienced a minor incident on November 25, 2025 affecting Zoning Analysis and Session Replay, lasting 19h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 06:24 PM UTC
Resolved
Nov 26, 2025, 01:50 PM UTC
Duration
19h 26m
Detected by Pingoru
Nov 25, 2025, 06:24 PM UTC

Affected components

Zoning AnalysisSession Replay

Update timeline

  1. investigating Nov 25, 2025, 06:24 PM UTC

    We are currently investigating reports of unplayable pageviews within Session Replay and snapshots not loading for certain users when creating a new Zone Analysis. Our teams are working to restore full functionality across both areas.

  2. investigating Nov 26, 2025, 11:03 AM UTC

    The Zoning investigation has been resolved and we are continuing to investigate the reports of unplayable pageviews

  3. monitoring Nov 26, 2025, 12:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 26, 2025, 01:50 PM UTC

    This incident has been resolved.