ContentSquare incident

Session Replay + Zoning Analysis: Some users are experiencing unplayable pageviews and snapshot loading issues

Resolved after 19 hours 26 minutes, affecting Zoning Analysis and Session Replay, on November 25, 2025.

monitoring Nov 26, 2025, 12:59 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 25, 2025, 06:24 PM UTC
Resolved
Nov 26, 2025, 01:50 PM UTC
Duration
19h 26m
Detected by Pingoru
Nov 25, 2025, 06:24 PM UTC

Affected components

Zoning AnalysisSession Replay

Update timeline

  1. investigating Nov 25, 2025, 06:24 PM UTC

    We are currently investigating reports of unplayable pageviews within Session Replay and snapshots not loading for certain users when creating a new Zone Analysis. Our teams are working to restore full functionality across both areas.

  2. investigating Nov 26, 2025, 11:03 AM UTC

    The Zoning investigation has been resolved and we are continuing to investigate the reports of unplayable pageviews

  3. monitoring Nov 26, 2025, 12:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 26, 2025, 01:50 PM UTC

    This incident has been resolved.

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