ContentSquare incident

Some customers, including Shopify customers using legacy pixel methods, may not be seeing data collected on sandbox iframes

ContentSquare experienced a minor incident on February 17, 2026 affecting Dashboards and Journey Analysis and 1 more component, lasting 5d 12h. The incident has been resolved; the full update timeline is below.

Started: Feb 17, 2026, 07:35 PM UTC
Resolved: Feb 23, 2026, 08:27 AM UTC
Duration: 5d 12h
Detected by Pingoru: Feb 17, 2026, 07:35 PM UTC

Affected components

DashboardsJourney AnalysisFunnelPage ComparatorZoning Analysis

Update timeline

investigating Feb 17, 2026, 07:35 PM UTC

We are currently investigating. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App are not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
resolved Feb 23, 2026, 08:27 AM UTC

This incident has been resolved.