ContentSquare incident
Some customers, including Shopify customers using legacy pixel methods, may not be seeing data collected on sandbox iframes
Resolved after 5 days 12 hours, affecting Dashboards and Journey Analysis and 1 more, on February 17, 2026.
We are currently investigating. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App are not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
Affected components
Update timeline
- investigating Feb 17, 2026, 07:35 PM UTC
We are currently investigating. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App are not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
- resolved Feb 23, 2026, 08:27 AM UTC
This incident has been resolved.
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