ContentSquare Outage History

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ContentSquare had 53 outages in the last 2 years totaling 241h 24m of downtime — averaging 2.2 incidents per month.

There were 53 ContentSquare outages since June 20, 2025 totaling 241h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.contentsquare.com

Notice June 12, 2026

Delayed Data Processing (EU Azure Infrastructure)

Detected by Pingoru
Jun 12, 2026, 11:21 AM UTC
Resolved
Jun 12, 2026, 12:26 PM UTC
Duration
1h 4m
Affected: AlertsZoning AnalysisSession ReplayImpact
Timeline · 2 updates
  1. monitoring Jun 12, 2026, 11:21 AM UTC

    Our data processing infrastructure for European Azure hosted customers is running behind, which is causing inaccuracies in the reporting tools. No data has been lost, and the system should catch up shortly

  2. resolved Jun 12, 2026, 12:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2026

Platform Accessibility Issues

Detected by Pingoru
Jun 10, 2026, 12:04 PM UTC
Resolved
Jun 10, 2026, 01:23 PM UTC
Duration
1h 18m
Affected: Journey AnalysisPage ComparatorZoning AnalysisSession ReplayVoice of Customer
Timeline · 3 updates
  1. investigating Jun 10, 2026, 12:04 PM UTC

    We are currently investigating reports of users experiencing difficulties logging in or accessing the platform

  2. monitoring Jun 10, 2026, 12:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 10, 2026, 01:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2026

Missing VOC Responses

Detected by Pingoru
Jun 10, 2026, 09:04 AM UTC
Resolved
Jun 10, 2026, 09:04 AM UTC
Duration
—
Affected: Voice of Customer
Timeline · 1 update
  1. resolved Jun 12, 2026, 09:04 AM UTC

    We experienced a temporary issue where some VOC responses may not have been captured between 12:00 UTC and 14:20 UTC on June 10th. System performance has since returned to normal.

Read the full incident report →

Minor June 5, 2026

Some Shopify customers using legacy pixel methods may not be seeing data collected on sandbox iframes

Detected by Pingoru
Jun 05, 2026, 01:17 PM UTC
Resolved
Jun 05, 2026, 02:47 PM UTC
Duration
1h 29m
Affected: DashboardsJourney AnalysisFunnelZoning Analysis
Timeline · 3 updates
  1. identified Jun 05, 2026, 01:17 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 05, 2026, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App were not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).

  3. resolved Jun 05, 2026, 02:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 2, 2026

Customers with User Lifecycle are experiencing slightly longer-than-normal query times

Detected by Pingoru
Jun 02, 2026, 09:57 AM UTC
Resolved
Jun 02, 2026, 07:48 PM UTC
Duration
9h 51m
Affected: Product Analytics
Timeline · 3 updates
  1. identified Jun 02, 2026, 09:57 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 02, 2026, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 02, 2026, 07:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 28, 2026

Dashboards widgets aren't loading

Detected by Pingoru
May 28, 2026, 07:39 AM UTC
Resolved
May 28, 2026, 09:23 AM UTC
Duration
1h 43m
Affected: Dashboards
Timeline · 3 updates
  1. investigating May 28, 2026, 07:39 AM UTC

    We are currently investigating this issue.

  2. monitoring May 28, 2026, 08:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 28, 2026, 09:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 26, 2026

CS Live may have loading issues

Detected by Pingoru
May 26, 2026, 12:38 PM UTC
Resolved
May 27, 2026, 09:46 AM UTC
Duration
21h 8m
Affected: Zoning AnalysisCS Live
Timeline · 5 updates
  1. investigating May 26, 2026, 12:38 PM UTC

    We are currently investigating this issue.

  2. investigating May 26, 2026, 01:04 PM UTC

    We are continuing to investigate this issue.

  3. identified May 26, 2026, 04:36 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 26, 2026, 06:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 27, 2026, 09:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026

Customers with VoC enabled may be experiencing issues collecting survey results

Detected by Pingoru
May 11, 2026, 02:44 PM UTC
Resolved
May 11, 2026, 06:18 PM UTC
Duration
3h 33m
Affected: Voice of Customer
Timeline · 3 updates
  1. monitoring May 11, 2026, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. identified May 11, 2026, 02:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 11, 2026, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026

Some web customers are unable to create screenshots from the Zoning module or see Heatmap data

Detected by Pingoru
May 05, 2026, 12:24 PM UTC
Resolved
May 05, 2026, 01:46 PM UTC
Duration
1h 22m
Affected: Zoning Analysis
Timeline · 2 updates
  1. investigating May 05, 2026, 12:24 PM UTC

    We are currently investigating the issue. Mobile customers are not impacted. Screenshots can still be captures from CS Live and Session Replay.

  2. resolved May 05, 2026, 01:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2026

Some modules in Error Analysis may not be loading as expected

Detected by Pingoru
Apr 23, 2026, 03:37 PM UTC
Resolved
Apr 23, 2026, 07:34 PM UTC
Duration
3h 56m
Affected: Error Analysis
Timeline · 3 updates
  1. investigating Apr 23, 2026, 03:37 PM UTC

    We are currently investigating this issue.

  2. identified Apr 23, 2026, 04:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 23, 2026, 07:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2026

Live Screenshot Unavailable in Mobile View Zoning (Web Project)

Detected by Pingoru
Apr 17, 2026, 09:09 AM UTC
Resolved
Apr 17, 2026, 01:04 PM UTC
Duration
3h 55m
Affected: Zoning Analysis
Timeline · 2 updates
  1. investigating Apr 17, 2026, 09:09 AM UTC

    We are currently investigating an issue affecting Mobile View Zoning for Web projects. When attempting to create a new snapshot, the Live Screenshot feature is failing to open the site, preventing users from completing the snapshot creation process.

  2. resolved Apr 17, 2026, 01:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2026

Survey Response Loading Issues

Detected by Pingoru
Apr 15, 2026, 11:05 AM UTC
Resolved
Apr 15, 2026, 02:19 PM UTC
Duration
3h 14m
Affected: Voice of Customer
Timeline · 2 updates
  1. identified Apr 15, 2026, 11:05 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 15, 2026, 02:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026

Session replay summary may not load for some customers

Detected by Pingoru
Mar 18, 2026, 09:39 AM UTC
Resolved
Mar 18, 2026, 09:52 AM UTC
Duration
13m
Affected: Session Replay
Timeline · 3 updates
  1. identified Mar 18, 2026, 09:39 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Mar 18, 2026, 09:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 18, 2026, 09:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2026

Investigating Documentation Site Access Issues

Detected by Pingoru
Mar 10, 2026, 07:19 PM UTC
Resolved
Mar 10, 2026, 08:18 PM UTC
Duration
58m
Timeline · 2 updates
  1. investigating Mar 10, 2026, 07:19 PM UTC

    We are currently investigating an issue affecting access to our documentation site at docs.contentsquare.com. Some users may experience errors or difficulty loading documentation pages.

  2. resolved Mar 10, 2026, 08:18 PM UTC

    The incident has been resolved. If you are still experiencing issues, please clear your browser cookies and refresh the page.

Read the full incident report →

Minor February 25, 2026

Some users are unable to access certain CS pages including the help centre and speed analysis

Detected by Pingoru
Feb 25, 2026, 02:28 PM UTC
Resolved
Feb 25, 2026, 03:11 PM UTC
Duration
43m
Affected: Speed Analysis Lab
Timeline · 2 updates
  1. investigating Feb 25, 2026, 02:28 PM UTC

    We are currently investigating this issue. If you experience this, we recommend you clear your cookies and refresh the page.

  2. resolved Feb 25, 2026, 03:11 PM UTC

    This incident has been resolved. If you are still experiencing this, please clear your cookies and refresh the page.

Read the full incident report →

Minor February 17, 2026

Some customers, including Shopify customers using legacy pixel methods, may not be seeing data collected on sandbox iframes

Detected by Pingoru
Feb 17, 2026, 07:35 PM UTC
Resolved
Feb 23, 2026, 08:27 AM UTC
Duration
5d 12h
Affected: DashboardsJourney AnalysisFunnelPage ComparatorZoning Analysis
Timeline · 2 updates
  1. investigating Feb 17, 2026, 07:35 PM UTC

    We are currently investigating. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App are not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).

  2. resolved Feb 23, 2026, 08:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

Some customers may not see all expected alerts

Detected by Pingoru
Feb 11, 2026, 09:15 AM UTC
Resolved
Feb 11, 2026, 10:16 PM UTC
Duration
13h 1m
Affected: Alerts
Timeline · 4 updates
  1. investigating Feb 11, 2026, 09:15 AM UTC

    We are currently investigating this issue.

  2. identified Feb 11, 2026, 09:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 11, 2026, 04:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 11, 2026, 10:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 10, 2026

Some customers can’t update the Benchmark pool

Detected by Pingoru
Feb 10, 2026, 04:26 PM UTC
Resolved
Feb 10, 2026, 04:38 PM UTC
Duration
11m
Affected: Benchmarks
Timeline · 3 updates
  1. investigating Feb 10, 2026, 04:26 PM UTC

    We are currently investigating this issue.

  2. identified Feb 10, 2026, 04:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 10, 2026, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 5, 2026

Certain DXA ULE features may be showing less information than expected

Detected by Pingoru
Feb 05, 2026, 05:36 PM UTC
Resolved
Feb 06, 2026, 05:55 PM UTC
Duration
1d
Timeline · 2 updates
  1. identified Feb 05, 2026, 05:36 PM UTC

    This may impact: - PA-powered segments - "Basic" metrics including Return Rate, Lifetime Purchase Rate, and retention statistics used in Sunburst Journeys, Page Comparator and Zoning. - Average Lifetime Value (LTV) and Average Lifetime Revenue per User There is no data loss. We have identified the issue and are currently working on reprocessing all ULE session data from January 12th to present for impacted customers.

  2. resolved Feb 06, 2026, 05:55 PM UTC

    We have completed the reprocessing of the data as of ~12:45 UTC. The issue is now resolved.

Read the full incident report →

Minor January 19, 2026

Surveys not opening in Contentsquare application

Detected by Pingoru
Jan 19, 2026, 10:52 PM UTC
Resolved
Jan 20, 2026, 09:06 AM UTC
Duration
10h 14m
Affected: Voice of Customer
Timeline · 2 updates
  1. investigating Jan 19, 2026, 10:52 PM UTC

    We are currently investigation this issue.

  2. resolved Jan 20, 2026, 09:06 AM UTC

    This incident has been resolved.

Read the full incident report →