There were 11 ContentSquare outages since February 5, 2026 totaling 185h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue affecting Mobile View Zoning for Web projects. When attempting to create a new snapshot, the Live Screenshot feature is failing to open the site, preventing users from completing the snapshot creation process.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue. This only impacts customers on the free plan.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting access to our documentation site at docs.contentsquare.com. Some users may experience errors or difficulty loading documentation pages.
The incident has been resolved. If you are still experiencing issues, please clear your browser cookies and refresh the page.
We are currently investigating this issue. If you experience this, we recommend you clear your cookies and refresh the page.
This incident has been resolved. If you are still experiencing this, please clear your cookies and refresh the page.
We are currently investigating. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App are not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
This may impact: - PA-powered segments - "Basic" metrics including Return Rate, Lifetime Purchase Rate, and retention statistics used in Sunburst Journeys, Page Comparator and Zoning. - Average Lifetime Value (LTV) and Average Lifetime Revenue per User There is no data loss. We have identified the issue and are currently working on reprocessing all ULE session data from January 12th to present for impacted customers.
We have completed the reprocessing of the data as of ~12:45 UTC. The issue is now resolved.
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