Cohesity Outage History

We are investigating an issue affecting the Helios management console. Some customers may experience errors, slow page loads, or difficulty accessing certain UI features. Backup and recovery operations already running on your clusters are not expected to be affected. Our engineering team is actively working to identify the cause. There is no need to open a support case at this time; we will post updates here as more information becomes available.

During our scheduled backend infrastructure maintenance, we identified issues impacting a subset of services. The maintenance window is still in progress, and our engineering team is actively investigating and working to restore full service.

We are continuing to investigate this issue.

GlobalSearch on the Helios platform may show delayed or stale information due to an unplanned background sync issue. Our team has identified the cause and is actively working to resolve it. We'll post an update once syncing is back to normal — thanks for your patience!

The Activity Page and Reports on the Helios platform may show delayed or stale information due to an unplanned background sync issue. Our team has identified the cause and is actively working to resolve it. We'll post an update once syncing is back to normal — thanks for your patience!

We want to let you know that we are encountering issues with our Helios service. As a result of this you might experience frequent logout in the Management portal and device connector service. We are aggressively working to resolve the issues. We apologize for any inconvenience.

We have identified the root cause of the current outage and our team is actively working toward a resolution. This issue affects only CCS customers on Helios Gov. Customers managing on-premises clusters through Helios Gov are not impacted and can continue operating normally. We will share a further update as soon as one is available. We appreciate your patience.

We want to let our customers know that we are currently working on an intermittent issue with logging into Helios via SSO integration. We are actively working to resolve the problem and will keep you updated on our progress.

We want to inform our customers of an issue when adding a new cloud source to CCS or when doing a source refresh. These features are currently impacted and not functional. This impact stems from the current AWS outage in the Middle East region. We are working on a fix to address this issue. We will provide updates as we make progress.

This issue only impacts AWS cloud resources. Azure cloud resources are not impacted.

We are seeing connectivity issues related to Azure. We are currently investigating and will provide updates here. Our connections with AWS are not impacted.

We want to let our customers know that we are seeing connectivity issues between the Cohesity Cluster and the Helios service. We are currently looking into this issue, and we will update you on the progress. We really apologize for the inconvenience.

We want to let our customers know that activities on the Data Protect services are also impacted and we are aggressively working to resolve this issue.

Customers with F3 O365 licenses may experience backup issues with a 403 response code. Microsoft is aware of the issue and is rolling out a fix. We will send out another notice when we believe it is resolved.

We want to let our customers know that we are seeing issues accessing the Helios services. We are working to resolve the problem as soon as possible. We apologize for the inconvenience.

Our users may experience intermittent delays in seeing latest job updates in "Activity page & Reporting page". The team has identified the issue and is verifying the fix.

We want to let our customers know that some of the backup runs have been impacted due to the AWS outage. We are closely looking at the issue and will be sending communication to our customers on the impacted runs.