Coconut Software Outage History

A fix has been implemented. Our engineering team is currently monitoring the recent changes and we will continue to provide updates through this page.

We're continuing to monitor the situation, but users should no longer be experiencing errors or latency.

A fix has been implemented and performance should continue to improve. We are actively monitoring to ensure stability.

Our team identified a potential issue impacting the creation of member records and has implemented a fix. Systems are now operating normally, and we are actively monitoring to maintain stability. Additionally, the Client Match V2 feature has been temporarily disabled, resulting in a delay in its release. If you experience any further issues, please feel free to contact our support team. We will continue to provide updates as necessary.

Our team has implemented a fix and all systems have returned to normal function. We’re continuing to monitor to ensure stability. We’ll update this space if the situation changes.

Error rates have returned to normal and all systems are running as expected. Our teams are continuing to monitor for any changes.

We're aware of an issue with Google Cloud Services that may be intermittently impacting Google services within Coconut, including SSO and GSuite services. We're closely monitoring the issue and will update this space as more information becomes available.

Google services continue to be impacted - users may intermittently see font or other visual changes in Client View, and video links may not populate in Coconut Connect. We are continuing to monitor the situation and any impacts to Coconut services.

Multiple Zoom integration features are being affected by a Zoom outage. Coconut Connect and other video integrations are working as expected. We're monitoring the situation, and will provide updates here as they become available. Further information may be available on Zoom's status page: https://status.zoom.us.

A fix has been implemented and we are monitoring the results.

Latency has recovered to expected levels, and our team is monitoring the situation to ensure stability.

Our team has implemented a fix and all systems have returned to normal function. We’re continuing to monitor to ensure stability.

Our team has implemented a fix and all systems have returned to normal function. We’re continuing to monitor to ensure stability.

A fix has been implemented, and system is now stable. Our team is monitoring.

A fix has been implemented and we are monitoring the results.

Our team has implemented a fix and all systems have returned to normal function. We’re continuing to monitor to ensure stability.

Some of our customers experienced a recent delay with Microsoft Graph migration. These delays impacted the synchronization of your data. We have identified and resolved the underlying issue, and our systems are now actively catching up on any pending synchronization tasks. During this catch-up period, you may observe some delays in data updates. Important: To ensure the sync completes as quickly as possible, please avoid initiating any manual resyncs within your applications. Doing so may further slow down the overall process.

The Notification Logs API is now operational again, and Notifications are now sending correctly. Our notification logs will appear to have some missing data for the next few days while we work on backfilling the data. We are continuing to monitor the situation over the coming hours/days to ensure there are no more disruptions.

We are continuing the work to backfill any missing logs. While this backfill work continues for the next few days, please reach out to Coconut Support with any questions.

We have mitigated the problem and we are now monitoring closely.