Coconut Software experienced a major incident on June 12, 2025 affecting Appointment Scheduling and GSuite and 1 more component, lasting 17h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Appointment SchedulingGSuiteCoconut ConnectLogin & SSO
Update timeline
- monitoring Jun 12, 2025, 07:02 PM UTC
We're aware of an issue with Google Cloud Services that may be intermittently impacting Google services within Coconut, including SSO and GSuite services. We're closely monitoring the issue and will update this space as more information becomes available.
- monitoring Jun 12, 2025, 07:34 PM UTC
Google services continue to be impacted - users may intermittently see font or other visual changes in Client View, and video links may not populate in Coconut Connect. We are continuing to monitor the situation and any impacts to Coconut services.
- resolved Jun 13, 2025, 12:55 PM UTC
This incident has been resolved.