Coconut Software experienced a minor incident on January 9, 2026 affecting Technical Support, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Technical Support
Update timeline
- investigating Jan 09, 2026, 08:33 PM UTC
Our ticketing system, Intercom, is experiencing a period of latency following a cloud service provider outage earlier today. This is affecting our ability to recieve tickets, both via email and messenger, and our response times. We will post more updates as they become available.
- resolved Jan 09, 2026, 09:16 PM UTC
The latency affecting our ticketing system (Intercom) following a cloud service provider outage earlier today has now been resolved. Ticket delivery via email and messenger has returned to normal, and response times are no longer impacted. Thank you for your patience.