Coconut Software experienced a major incident on July 7, 2025 affecting Application, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2025, 01:19 PM UTC
We’ve encountered an issue affecting the Staff tab, and our teams are opening an investigation. We’ll update this space with new information as it becomes available, and every hour.
- identified Jul 07, 2025, 02:46 PM UTC
Our teams have identified the cause of the issue, and are currently working toward a resolution. Thanks for your patience. We’ll continue to update this space hourly and as needed as work progresses.
- monitoring Jul 07, 2025, 03:24 PM UTC
Our team has implemented a fix and all systems have returned to normal function. We’re continuing to monitor to ensure stability. We’ll update this space if the situation changes.
- resolved Jul 07, 2025, 04:54 PM UTC
We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!