Coconut Software incident
Potential issue where errors may occur when creating member records.
Coconut Software experienced a notice incident on July 24, 2025 affecting Appointment Scheduling, lasting 6d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 24, 2025, 06:58 PM UTC
Our team identified a potential issue impacting the creation of member records and has implemented a fix. Systems are now operating normally, and we are actively monitoring to maintain stability. Additionally, the Client Match V2 feature has been temporarily disabled, resulting in a delay in its release. If you experience any further issues, please feel free to contact our support team. We will continue to provide updates as necessary.
- resolved Jul 31, 2025, 05:40 PM UTC
We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!