Coconut Software Outage History

Coconut Software is up right now

Coconut Software had 8 outages in the last 2 years totaling 245h 36m of downtime — averaging 0.3 incidents per month.

There were 8 Coconut Software outages since June 12, 2025 totaling 245h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://us.status.coconutsoftware.com

Notice April 28, 2026

Microsoft Teams integration link creation failures

Detected by Pingoru
Apr 28, 2026, 05:57 PM UTC
Resolved
Apr 28, 2026, 05:57 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 28, 2026, 05:57 PM UTC

    On April 27, 2026, some customers using the Microsoft Teams integration experienced failures when creating or updating Teams meeting links from Coconut. A recent configuration change to the integration caused Microsoft to report missing administrator consent, which prevented new Teams links from being generated. Once identified, we reverted the change and backfilled affected appointments with valid Teams links, fully restoring service.

Read the full incident report →

Minor January 9, 2026

Issues with Intercom Ticketing System

Detected by Pingoru
Jan 09, 2026, 08:33 PM UTC
Resolved
Jan 09, 2026, 09:16 PM UTC
Duration
42m
Affected: Technical Support
Timeline · 2 updates
  1. investigating Jan 09, 2026, 08:33 PM UTC

    Our ticketing system, Intercom, is experiencing a period of latency following a cloud service provider outage earlier today. This is affecting our ability to recieve tickets, both via email and messenger, and our response times. We will post more updates as they become available.

  2. resolved Jan 09, 2026, 09:16 PM UTC

    The latency affecting our ticketing system (Intercom) following a cloud service provider outage earlier today has now been resolved. Ticket delivery via email and messenger has returned to normal, and response times are no longer impacted. Thank you for your patience.

Read the full incident report →

Major October 22, 2025

Intermittent errors and latency

Detected by Pingoru
Oct 22, 2025, 03:00 PM UTC
Resolved
Oct 22, 2025, 07:45 PM UTC
Duration
4h 44m
Affected: Application
Timeline · 6 updates
  1. investigating Oct 22, 2025, 01:52 PM UTC

    We are currently investigating intermittent errors affecting our application. Our team is actively working to identify and resolve the root cause. We’ll update you here as soon as we have more information.

  2. monitoring Oct 22, 2025, 02:18 PM UTC

    A fix has been implemented. Our engineering team is currently monitoring the recent changes and we will continue to provide updates through this page.

  3. identified Oct 22, 2025, 03:00 PM UTC

    Although a fix has been implemented, users may still experience brief service interruptions while our team continues to monitor changes. We'll provide updates here as soon as more information becomes available.

  4. monitoring Oct 22, 2025, 03:40 PM UTC

    We're continuing to monitor the situation, but users should no longer be experiencing errors or latency.

  5. monitoring Oct 22, 2025, 06:23 PM UTC

    A fix has been implemented and performance should continue to improve. We are actively monitoring to ensure stability.

  6. resolved Oct 22, 2025, 11:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 8, 2025

Email Notification Delivery Delays

Detected by Pingoru
Aug 08, 2025, 10:16 PM UTC
Resolved
Aug 11, 2025, 12:51 AM UTC
Duration
2d 2h
Affected: Notifications
Timeline · 3 updates
  1. investigating Aug 08, 2025, 10:16 PM UTC

    We are currently experiencing delays in email notifications being sent to clients. Our team is actively investigating the cause and working to restore normal delivery times. We will provide updates as soon as more information becomes available.

  2. identified Aug 09, 2025, 12:20 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 11, 2025, 12:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2025

Potential issue where errors may occur when creating member records.

Detected by Pingoru
Jul 24, 2025, 06:58 PM UTC
Resolved
Jul 31, 2025, 05:40 PM UTC
Duration
6d 22h
Affected: Appointment Scheduling
Timeline · 2 updates
  1. monitoring Jul 24, 2025, 06:58 PM UTC

    Our team identified a potential issue impacting the creation of member records and has implemented a fix. Systems are now operating normally, and we are actively monitoring to maintain stability. Additionally, the Client Match V2 feature has been temporarily disabled, resulting in a delay in its release. If you experience any further issues, please feel free to contact our support team. We will continue to provide updates as necessary.

  2. resolved Jul 31, 2025, 05:40 PM UTC

    We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!

Read the full incident report →

Major July 7, 2025

Staff Tab Loading Issues

Detected by Pingoru
Jul 07, 2025, 01:19 PM UTC
Resolved
Jul 07, 2025, 04:54 PM UTC
Duration
3h 35m
Affected: Application
Timeline · 4 updates
  1. investigating Jul 07, 2025, 01:19 PM UTC

    We’ve encountered an issue affecting the Staff tab, and our teams are opening an investigation. We’ll update this space with new information as it becomes available, and every hour.

  2. identified Jul 07, 2025, 02:46 PM UTC

    Our teams have identified the cause of the issue, and are currently working toward a resolution. Thanks for your patience. We’ll continue to update this space hourly and as needed as work progresses.

  3. monitoring Jul 07, 2025, 03:24 PM UTC

    Our team has implemented a fix and all systems have returned to normal function. We’re continuing to monitor to ensure stability. We’ll update this space if the situation changes.

  4. resolved Jul 07, 2025, 04:54 PM UTC

    We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!

Read the full incident report →

Minor June 17, 2025

Intermittent 502 errors

Detected by Pingoru
Jun 17, 2025, 04:33 PM UTC
Resolved
Jun 17, 2025, 05:57 PM UTC
Duration
1h 23m
Affected: Application
Timeline · 3 updates
  1. investigating Jun 17, 2025, 04:33 PM UTC

    Some users may be experiencing intermittent 502 errors in the core application, and our team is actively investigating. We'll update this space with more information whenever it's available.

  2. monitoring Jun 17, 2025, 05:14 PM UTC

    Error rates have returned to normal and all systems are running as expected. Our teams are continuing to monitor for any changes.

  3. resolved Jun 17, 2025, 05:57 PM UTC

    The team has mitigated the issue, and the 502 intermittent errors no longer occuring. This incident is now resolved.

Read the full incident report →

Major June 12, 2025

Google Cloud Services Disruption

Detected by Pingoru
Jun 12, 2025, 07:02 PM UTC
Resolved
Jun 13, 2025, 12:55 PM UTC
Duration
17h 53m
Affected: Appointment SchedulingGSuiteCoconut ConnectLogin & SSO
Timeline · 3 updates
  1. monitoring Jun 12, 2025, 07:02 PM UTC

    We're aware of an issue with Google Cloud Services that may be intermittently impacting Google services within Coconut, including SSO and GSuite services. We're closely monitoring the issue and will update this space as more information becomes available.

  2. monitoring Jun 12, 2025, 07:34 PM UTC

    Google services continue to be impacted - users may intermittently see font or other visual changes in Client View, and video links may not populate in Coconut Connect. We are continuing to monitor the situation and any impacts to Coconut services.

  3. resolved Jun 13, 2025, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →