CM.com incident

IPP Service Interruption

Major Resolved View vendor source →

CM.com experienced a major incident on September 17, 2026 affecting Gateway and Merchant Portal and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 09:09 AM UTC
Resolved
Sep 17, 2026, 10:31 AM UTC
Duration
1h 21m
Detected by Pingoru
Sep 17, 2026, 09:09 AM UTC

Affected components

GatewayMerchant PortalProcessor Connections

Update timeline

  1. investigating Sep 17, 2026, 09:09 AM UTC

    We are currently experiencing an IPP service interruption which is being investigated by our Engineers.

  2. monitoring Sep 17, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2026, 10:31 AM UTC

    This incident has been resolved.