Close Outage History
Close is up right nowClose had 32 outages in the last 2 years totaling 51h 11m of downtime — averaging 1.3 incidents per month.
There were 32 Close outages since September 12, 2024 totaling 51h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
Background Task Processing Delays
Affected: API
Timeline · 3 updates
- investigating Jun 29, 2026, 05:46 PM UTC
We have become aware of degraded processing of background tasks in the Close system. We are currently investigating the issue.
- monitoring Jun 29, 2026, 07:25 PM UTC
We have identified the root cause and deployed a remediation. Background task processing performance is improving. Some customers may still see delayed processing of background tasks. Close Engineering is monitoring for improved performance.
- resolved Jun 29, 2026, 07:39 PM UTC
This incident has been resolved. Background tasks are processing normally.
Change indexing delayed
Affected: Indexing
Timeline · 7 updates
- investigating Jun 03, 2026, 02:50 PM UTC
Changes done to CRM data are reflected in search with a delay.
- investigating Jun 03, 2026, 03:21 PM UTC
We are continuing to investigate the issue.
- investigating Jun 03, 2026, 04:05 PM UTC
We are continuing to investigate the issue. Updates to Close made via the web app and API may take longer than normal to appear in search results.
- investigating Jun 03, 2026, 04:41 PM UTC
We are continuing to investigate the issue. Updates to Close made via the web app and API may take longer than normal to appear in search results.
- identified Jun 03, 2026, 05:45 PM UTC
We have implemented a remediation for the delayed search indexing and are monitoring for improvement. Updates to Close made via the web app and API may take longer than normal to appear in search results.
- monitoring Jun 03, 2026, 06:17 PM UTC
A fix has been implemented and we are monitoring the results. Updates to Close made via the web app and API may take longer than normal to appear in search results.
- resolved Jun 03, 2026, 06:53 PM UTC
This incident has been resolved. The Close app and API are now functioning normally.
Partial outage - connection issues and application errors
Affected: APIIncoming CallsOutgoing CallsDialer
Timeline · 3 updates
- investigating May 12, 2026, 09:34 AM UTC
Some users are experiencing connection issues and application errors. Our engineers are currently investigating issues loading the Close application, making & receiving calls, and responding to Close API requests.
- monitoring May 12, 2026, 11:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 11:17 AM UTC
This incident has been resolved.
Search Functionality Delayed
Affected: Indexing
Timeline · 5 updates
- investigating Apr 23, 2026, 04:56 PM UTC
We are currently investigating this issue.
- identified Apr 23, 2026, 05:14 PM UTC
The issue has been identified and the fix is being implemented.
- monitoring Apr 23, 2026, 05:56 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 23, 2026, 06:50 PM UTC
We've deployed a fix, we're continuing to see improvements in overall system performance, we expect recovery slowly over the next several minutes.
- resolved Apr 23, 2026, 07:44 PM UTC
This incident has been resolved.
Call Recordings Processing Delayed
Affected: Call Recording
Timeline · 6 updates
- investigating Apr 23, 2026, 04:16 PM UTC
We are currently investigating this issue.
- investigating Apr 23, 2026, 04:56 PM UTC
We are experiencing an issue with a 3rd party provider.
- monitoring Apr 23, 2026, 05:32 PM UTC
We are experiencing an issue with a 3rd party provider.
- monitoring Apr 23, 2026, 06:52 PM UTC
We're continuing to monitor the situation and expect gradual recovery over the next hour.
- monitoring Apr 23, 2026, 07:45 PM UTC
We're continuing to monitor the situation and expect gradual recovery over the next hour.
- resolved Apr 23, 2026, 09:18 PM UTC
This incident has been resolved.
Database issues
Affected: Application UIAPI
Timeline · 6 updates
Calling problems in the Desktop Application
Timeline · 3 updates
- investigating Nov 05, 2025, 06:42 PM UTC
We are receiving an increased number of reports that users are unable to use calling when using the Desktop Application. Calling within the browser works fine. We're investigating.
- identified Nov 05, 2025, 07:21 PM UTC
We have identified the issue and are actively working on a fix.
- resolved Nov 05, 2025, 07:56 PM UTC
The issue has been resolved. Please reach out to [email protected] if you continue to have calling issues after refreshing.
Application Slowness
Affected: Application UIAPI
Timeline · 3 updates
- investigating Nov 01, 2025, 08:55 AM UTC
We're currently investigating a slowdown in application performance. You may experience delays in loading pages. The engineering team is currently looking into resolving this as quickly as possible.
- identified Nov 01, 2025, 10:32 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 01, 2025, 10:53 AM UTC
This incident has been resolved.
Experiencing delays on Dialer Sessions
Affected: Dialer
Timeline · 3 updates
Experiencing Delays on Dialer Sessions
Affected: Dialer
Timeline · 3 updates
- investigating Oct 22, 2025, 10:35 AM UTC
We are currently investigating problems with Lead Pages being loaded too slowly while on a Dialer session.
- monitoring Oct 22, 2025, 11:10 AM UTC
A fix has been implemented, and we are currently monitoring this. New updates to follow.
- resolved Oct 22, 2025, 11:50 AM UTC
This incident has been resolved.
Service interruption
Affected: Phone ServiceOutgoing Calls
Timeline · 2 updates
- investigating Oct 20, 2025, 02:20 PM UTC
There’s currently an outage on AWS’s end in a certain region. While our hosting is mainly in another region, many other services, including calling, are affected.
- resolved Oct 20, 2025, 08:27 PM UTC
This incident has been resolved.
Service Interruption
Affected: Phone ServiceOutgoing CallsTelephony Provider Connectivity
Timeline · 3 updates
- monitoring Oct 20, 2025, 10:38 AM UTC
There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected. We are actively monitoring this, and we will keep you updated
- monitoring Oct 20, 2025, 11:16 AM UTC
AWS has reported partial recovery on this incident (https://health.aws.amazon.com/health/status), but services have yet to recover fully. Our service provider, Twilio, is also actively monitoring this (https://status.twilio.com/) We will continue to keep you posted.
- resolved Oct 20, 2025, 01:12 PM UTC
This incident has been resolved.
Partial outage - application not loading
Affected: Application UIAPIQuerying
Timeline · 5 updates
Connectivity issues from EMEA Region
Affected: Application UIAPI
Timeline · 5 updates
- investigating Sep 24, 2025, 12:01 PM UTC
Some customers in the EMEA region are experiencing connectivity issues to the Close app. We believe this is a widespread issue and are continuing to investigate.
- monitoring Sep 24, 2025, 12:22 PM UTC
The issue appears to have resolved itself. We are still monitoring and waiting for our Cloud provider to confirm resolution.
- monitoring Sep 24, 2025, 01:23 PM UTC
AWS confirmed they were investigating an issue but haven't yet notified us that it has been resolved. We are still monitoring for new issues.
- resolved Sep 24, 2025, 01:31 PM UTC
Connectivity issues appear to have been resolved. Still waiting for AWS to confirm what actions were taken to resolve the issue.
- postmortem Sep 25, 2025, 10:19 AM UTC
Our cloud provider was able to confirm they were having issues with an external network provider during this time period that caused connectivity issues between Europe and the us-west-2 region. This aligns with the issues that were reported to our support team. We will review our monitoring and alerting processes to determine if we can be alerted sooner to these types of regional cloud connectivity issues so that we can more quickly notify our customers.
Delayed processing of Workflow Triggers
Timeline · 3 updates
- investigating Sep 05, 2025, 10:45 AM UTC
We are currently investigating a delay in processing triggers that kick off Workflow actions.
- identified Sep 05, 2025, 11:01 AM UTC
We have identified the problem as coming from our compute provider, AWS. An unplanned patch to our Event Stream is currently underway.
- resolved Sep 05, 2025, 11:13 AM UTC
Unplanned patches have been applies and our system has processed through the delayed events.
Calling Service Disconnections
Affected: Phone ServiceIncoming CallsOutgoing CallsDialerCall RecordingTelephony Provider Connectivity
Timeline · 3 updates
- identified Aug 06, 2025, 08:16 AM UTC
We've identified a problem with our telephony provider, Twilio, which incorrectly flags some (not all) accounts as compromised and thus disables their ability to make calls. We have escalated the problem and are working urgently with Twilio to resolve the issue.
- monitoring Aug 06, 2025, 10:55 AM UTC
Our telephony provider, Twilio, has fixed the accounts affected so far and is actively working on preventing the problem from reoccurring.
- resolved Aug 06, 2025, 01:08 PM UTC
This incident has been resolved.
Experiencing delays with computing derived fields
Affected: Indexing
Timeline · 2 updates
- monitoring Jul 22, 2025, 07:34 PM UTC
Some customers may experience delayed updates to derived fields such as "Last Communication Date". The delay should be resolved soon.
- resolved Jul 22, 2025, 08:18 PM UTC
This incident has been resolved.
Application UI Intermittently Inaccessible
Affected: Application UI
Timeline · 6 updates
Delayed Webhook Processing
Affected: API
Timeline · 4 updates
- investigating May 14, 2025, 03:47 PM UTC
We've identified an issue with our webhook processing system. Webhooks may be delayed up to twenty minutes. Updates will be posted as they are available.
- identified May 14, 2025, 03:56 PM UTC
This issue has been identified and a fix is being implemented.
- monitoring May 14, 2025, 04:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2025, 04:39 PM UTC
This incident has been resolved.
Custom Field Event Interruption
Timeline · 2 updates
OpenAI - Increased Error Rates
Affected: IndexingQuerying
Timeline · 2 updates
- identified Mar 25, 2025, 06:21 PM UTC
OpenAI are currently experiencing increased error rates on their side, which is impacting Lead Summaries and AI Search in Close. You can follow for updates on their status page here - https://status.openai.com/
- resolved Mar 25, 2025, 09:44 PM UTC
This incident has been resolved.
Degraded Dialer Performance
Affected: Dialer
Timeline · 4 updates
Search Indexing Delays
Affected: Application UIIndexingAPIQuerying
Timeline · 5 updates
Degraded Performance
Affected: Application UISyncingAPICalendar - Syncing