Close experienced a major incident on October 20, 2025 affecting Phone Service and Outgoing Calls and 1 more component, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Phone ServiceOutgoing CallsTelephony Provider Connectivity
Update timeline
- monitoring Oct 20, 2025, 10:38 AM UTC
There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected. We are actively monitoring this, and we will keep you updated
- monitoring Oct 20, 2025, 11:16 AM UTC
AWS has reported partial recovery on this incident (https://health.aws.amazon.com/health/status), but services have yet to recover fully. Our service provider, Twilio, is also actively monitoring this (https://status.twilio.com/) We will continue to keep you posted.
- resolved Oct 20, 2025, 01:12 PM UTC
This incident has been resolved.