Close incident

Partial outage - connection issues and application errors

Major Resolved View vendor source →

Close experienced a major incident on May 12, 2026 affecting API and Incoming Calls and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 09:34 AM UTC
Resolved
May 12, 2026, 11:17 AM UTC
Duration
1h 42m
Detected by Pingoru
May 12, 2026, 09:34 AM UTC

Affected components

APIIncoming CallsOutgoing CallsDialer

Update timeline

  1. investigating May 12, 2026, 09:34 AM UTC

    Some users are experiencing connection issues and application errors. Our engineers are currently investigating issues loading the Close application, making & receiving calls, and responding to Close API requests.

  2. monitoring May 12, 2026, 11:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 12, 2026, 11:17 AM UTC

    This incident has been resolved.