Close incident

Service interruption

Major Resolved View vendor source →

Close experienced a major incident on October 20, 2025 affecting Phone Service and Outgoing Calls, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:20 PM UTC
Resolved
Oct 20, 2025, 08:27 PM UTC
Duration
6h 7m
Detected by Pingoru
Oct 20, 2025, 02:20 PM UTC

Affected components

Phone ServiceOutgoing Calls

Update timeline

  1. investigating Oct 20, 2025, 02:20 PM UTC

    There’s currently an outage on AWS’s end in a certain region. While our hosting is mainly in another region, many other services, including calling, are affected.

  2. resolved Oct 20, 2025, 08:27 PM UTC

    This incident has been resolved.