Clever Outage History
Clever is up right nowPingoru has recorded 71 incidents for Clever: 26 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 27 of 720 (4%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 4 | 102 of 744 (14%) |
| September 2026 | 2 | 12 of 720 (2%) |
| October 2026 | 3 | 23 of 564 (4%) |
Incidents, newest first
Notice October 22, 2026 Badge downloads are timing out. 1h 33m
Started Oct 22, 2026, 02:40 PM UTC· resolved Oct 22, 2026, 04:14 PM UTC
- investigating Oct 22, 2026, 02:40 PM UTC
Some of our Admins are currently experiencing an issue where, when clicking on the link to download badges, the downloads are erroring out.
- identified Oct 22, 2026, 03:11 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 22, 2026, 03:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2026, 04:14 PM UTC
This incident has been resolved.
Notice October 21, 2026 Clever is updating our home page. Product login and usage is not impacted. 8h 39m Clever Website
Started Oct 21, 2026, 05:35 PM UTC· resolved Oct 22, 2026, 02:14 AM UTC
- identified Oct 21, 2026, 05:35 PM UTC
Clever is in the process of updating our website. You may notice some minor changes or possible errors on our home page during this update, but it will not impact our customers' ability to login or use our products.
- monitoring Oct 21, 2026, 05:53 PM UTC
Our website update is still in progress.
- resolved Oct 22, 2026, 02:14 AM UTC
This incident is resolved. We have completed the update to our main website.
Minor October 7, 2026 Clever Login Issues 12h 51m Single Sign-On & Portal
Started Oct 07, 2026, 01:08 PM UTC· resolved Oct 08, 2026, 01:59 AM UTC
- resolved Oct 08, 2026, 01:47 AM UTC
Between 5:08 and 5:59 pm PST, some users may have been unable to log in to the Clever Portal or launch apps. Service has recovered, and we’re monitoring it. If you see any additional issues, please reach out to our support team at support.clever.com.
Notice September 18, 2026 Incorrect Task Notification – District Administration Dashboard
Started Sep 18, 2026, 04:43 PM UTC· resolved Sep 18, 2026, 04:43 PM UTC
- resolved Sep 18, 2026, 04:43 PM UTC
Between 7:12 and 8:53 AM PT today, a task titled "1 Application waiting on you" was shown in error to district administrators who logged in to the Clever dashboard during that window. The task referenced another district's pending application invite and was intended for that district only. It has been removed. The task linked only to your own Applications page; no data was shared, changed, or accessed as a result, and no action is needed. If it still appears, refresh your dashboard and you should see it corrected. We apologize for the confusion.
Minor September 16, 2026 Clever's Support Team Delayed in Assisting Districts 12h 18m Support
Started Sep 16, 2026, 11:24 AM UTC· resolved Sep 16, 2026, 11:43 PM UTC
- investigating Sep 16, 2026, 11:24 AM UTC
Clever is aware of a service disruption affecting Salesforce, a third-party platform we rely on for parts of our support case management. As a result, you may experience delays in support case updates, email notifications tied to cases, or slower response times when submitting new support requests through affected channels. This issue originates with Salesforce and is outside of our infrastructure. Our team is actively monitoring the situation and will restore normal support workflows as soon as Salesforce resolves the disruption on their end. Core Clever services (sync, rostering, login) are not affected by this incident. We'll post updates here as we learn more. Thank you for your patience.
- identified Sep 16, 2026, 12:20 PM UTC
Salesforce has posted on their status page, https://status.salesforce.com/, that they have identified the issue and are working on resolving it. We don't have an estimated time frame as to when it will be resolved for Clever- but we are monitoring their status page for udpates. We'll post updates here as we learn more. Thank you for your patience.
- monitoring Sep 16, 2026, 05:46 PM UTC
Salesforce has deployed a fix for the earlier service disruption. All previously affected channels are now functioning normally, and support case handling, notifications, and response times have returned to expected levels. We'll continue monitoring as Salesforce rolls out additional updates to prevent recurrence, and will post again if anything changes. Thank you for your patience throughout this incident.
- resolved Sep 16, 2026, 11:43 PM UTC
Salesforce has resolved this incident. All previously affected channels are now functioning normally, and support case handling, notifications, and response times have returned to expected levels.
Minor August 27, 2026 App pages displaying inaccurate sync times 1h 28m District Administration Dashboard
Started Aug 27, 2026, 02:18 PM UTC· resolved Aug 27, 2026, 03:46 PM UTC
- investigating Aug 27, 2026, 02:18 PM UTC
Clever is currently investigating an issue where sync times on connected app pages are displaying inaccurately in the dashboard. As soon as we have more information, we will provide an update.
- identified Aug 27, 2026, 02:47 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 27, 2026, 02:47 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 27, 2026, 03:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2026, 03:46 PM UTC
This incident has been resolved.
Notice August 14, 2026 Sync Errors Impacting Some Aeries API Syncs 3d 20h Aeries
Started Aug 14, 2026, 05:09 PM UTC· resolved Aug 18, 2026, 01:59 PM UTC
- investigating Aug 14, 2026, 05:09 PM UTC
We are aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.
- monitoring Aug 14, 2026, 09:15 PM UTC
Aeries API syncs that were previously showing a sync error are now syncing to Clever. We will continue to monitor the situation. If you have questions, please submit a ticket to Clever's Support Team at support.clever.com Thank you
- resolved Aug 18, 2026, 01:59 PM UTC
Aeries API syncs that were previously showing a sync error are now syncing to Clever. This issue has now been resolved and we appreciate your patience.
Notice August 13, 2026 Sync Error with Districts Utilizing Aeries API 5h 15m Aeries
Started Aug 13, 2026, 04:23 PM UTC· resolved Aug 13, 2026, 09:38 PM UTC
- investigating Aug 13, 2026, 04:23 PM UTC
We’re aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.
- resolved Aug 13, 2026, 09:38 PM UTC
The sync issue with some Aeries API syncs has been resolved. We thank you for your patience.
Minor August 5, 2026 Teacher Pages unavailable for some students 1h 58m Single Sign-On & Portal
Started Aug 05, 2026, 06:50 PM UTC· resolved Aug 05, 2026, 08:48 PM UTC
- investigating Aug 05, 2026, 06:50 PM UTC
We have identified an issue that is preventing some students from being able to access their Teacher Pages on the Clever Portal. Students and teachers are still able to access applications from their district Portal pages. We’re investigating the issue and will provide status updates.
- resolved Aug 05, 2026, 08:48 PM UTC
This incident has been resolved.
Notice June 22, 2026 Canvas Login Issues 2h 25m Single Sign-On & Portal
Started Jun 22, 2026, 07:55 PM UTC· resolved Jun 22, 2026, 10:20 PM UTC
- identified Jun 22, 2026, 07:55 PM UTC
We have identified an error causing Canvas IDP logins to fail. We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.
- resolved Jun 22, 2026, 10:20 PM UTC
This incident has been resolved.
Minor April 29, 2026 Clever Custom Login Instructions Display Error 1d 3h Single Sign-On & Portal
Started Apr 29, 2026, 12:21 PM UTC· resolved Apr 30, 2026, 03:35 PM UTC
- identified Apr 29, 2026, 12:21 PM UTC
We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored. Action Required: If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider. For further assistance, please contact support.clever.com.
- monitoring Apr 29, 2026, 06:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 03:35 PM UTC
This incident has been resolved.
Notice March 26, 2026 Intermittent Clever Login Failures 1d Single Sign-On & Portal
Started Mar 26, 2026, 03:30 PM UTC· resolved Mar 27, 2026, 04:21 PM UTC
- investigating Mar 26, 2026, 03:30 PM UTC
Clever is currently experiencing intermittent login failures with an unknown cause. Our Engineering team is currently investigating the issue and we will update this page as soon as possible. We apologize for any inconvenience this may be causing.
- monitoring Mar 26, 2026, 07:04 PM UTC
The intermittent login failures have stopped and our team is still investigating the root cause of the issue. If you are still experiencing login issues, please contact our support team at support.clever.com. Thank you!
- resolved Mar 27, 2026, 04:21 PM UTC
The incident regarding intermittent login failures has been resolved. -Thank you
Notice March 18, 2026 Skyward Selenium Sync Issue 2h 8m Skyward
Started Mar 18, 2026, 02:51 PM UTC· resolved Mar 18, 2026, 05:00 PM UTC
- investigating Mar 18, 2026, 02:51 PM UTC
There is a sync issue for some districts on the Skyward Selenium sync that is preventing syncs from being completed. At this time we are investigating the issue and will provide regular status updates. We apologize for the inconvenience this may cause.
- resolved Mar 18, 2026, 05:00 PM UTC
Our Engineering team was able to identify and resolve the issue regarding Skyward Selenium syncs failing for some districts. Those impacted districts should see those previously failed syncs run. For any further questions regarding your impacted sync, please contact our Support Team at support.clever.com Thank you and we apologize again for any inconvenience this may have caused.
Critical February 10, 2026 Users unable to login to Clever due to Amazon AWS issue 2h 10m Single Sign-On & Portal
Started Feb 10, 2026, 08:47 PM UTC· resolved Feb 10, 2026, 10:58 PM UTC
- investigating Feb 10, 2026, 08:47 PM UTC
Clever is currently investigating an issue where clever.com/login is inaccessible. As soon as we have more information, we will provide an update.
- identified Feb 10, 2026, 09:25 PM UTC
Amazon AWS, a service that works with Clever, is experiencing a issue that is preventing users from being able to log in to Clever. We are monitoring the issue and will provide status updates as they become available.
- resolved Feb 10, 2026, 10:58 PM UTC
Amazon AWS has resolved this issue, and everything is back to normal.
Minor February 10, 2026 Device camera not opening for Badge logins on Windows 2h 51m Single Sign-On & Portal
Started Feb 10, 2026, 05:23 PM UTC· resolved Feb 10, 2026, 08:15 PM UTC
- investigating Feb 10, 2026, 05:23 PM UTC
Clever is currently investigating an issue where the device camera is not opening when users are attempting to log in to Clever with a Badge on Windows devices. As soon as we have more information, we will provide an update.
- resolved Feb 10, 2026, 08:15 PM UTC
This issue has been resolved. Users should now be able to use Badges to log in on Windows devices. For all other concerns, please reach out to our support team at support.clever.com
Minor January 16, 2026 Issues with Clever iOS App 3d 21h Single Sign-On & Portal
Started Jan 16, 2026, 10:19 PM UTC· resolved Jan 20, 2026, 07:33 PM UTC
- identified Jan 16, 2026, 10:19 PM UTC
Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and estimate it to be available as an update on Apple by early next week. When this update is available, you can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.
- monitoring Jan 17, 2026, 04:12 AM UTC
Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.
- resolved Jan 20, 2026, 07:33 PM UTC
This incident has been resolved. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.
Major January 14, 2026 Some districts experiencing Clever login issues 1d 8h Single Sign-On & Portal
Started Jan 14, 2026, 04:25 PM UTC· resolved Jan 16, 2026, 12:40 AM UTC
- investigating Jan 14, 2026, 04:25 PM UTC
Clever is seeing some SAML login failures and is investigating the root cause, including whether there is any relation to ADFS as the IdP and outdated certificates. Please contact support at support.clever.com if you are experiencing widespread login issues across your district so our Engineering team can investigate further. We will provide updates as our team continues to make progress on this issue.
- investigating Jan 15, 2026, 04:09 PM UTC
Clever is continuing to see some districts with SAML SSO display login failures with "Login with ADFS". We are still investigating the root cause. Please contact support at support.clever.com if your district is configured to use ADFS with SAML logins and sees this error message, "No success code received from your SAML server", in your Access Logs. We will provide updates as our team continues to make progress on this issue.
- resolved Jan 16, 2026, 12:40 AM UTC
This incident has been resolved. For troubleshooting expired SAML certificates at your district, please see our Help Center article: https://support.clever.com/hc/s/articles/000001736?language=en_US For any further issues, reach out to Clever Support at https://support.clever.com/
Notice January 7, 2026 Some districts are experiencing login errors for all users 22h 21m Single Sign-On & Portal
Started Jan 07, 2026, 03:59 PM UTC· resolved Jan 08, 2026, 02:21 PM UTC
- investigating Jan 07, 2026, 03:59 PM UTC
Clever is currently investigating an issue that is causing some districts to see an error message when users are trying to log into Clever. As soon as we have more information, we will update this status page. We apologize for the inconvenience. Thank you
- monitoring Jan 07, 2026, 07:13 PM UTC
Our Engineering Department has implemented a fix and it still closely monitoring the situation. For questions or concerns, please contact Clever Support at support.clever.com. Thank you,
- resolved Jan 08, 2026, 02:21 PM UTC
The login issue for some districts has been resolved. We apologize for any inconvenience this may have caused.
Notice December 12, 2025 Change Password Prompt Upon Trying to Log Into Clever 1h 55m Single Sign-On & Portal
Started Dec 12, 2025, 02:12 PM UTC· resolved Dec 12, 2025, 04:07 PM UTC
- investigating Dec 12, 2025, 02:12 PM UTC
We are currently investigating an issue where some users are being prompted to change their password when they are trying to log into Clever. We will provide updates as soon as we have them available. We apologize for the inconvenience. For any questions, please reach out to Clever Support at support.clever.com Thank you
- resolved Dec 12, 2025, 04:07 PM UTC
The issue with some users being prompted to reset their password has been resolved. We apologize for any inconvenience this may have caused! Thank you
Major December 1, 2025 MFA Issues: SMS Codes not generating for Clever Admins 23h 48m Single Sign-On & Portal
Started Dec 01, 2025, 06:02 PM UTC· resolved Dec 02, 2025, 05:51 PM UTC
- investigating Dec 01, 2025, 06:02 PM UTC
At this time, the company that Clever partners with for SMS messages, Twilio, is experiencing SMS delivery issues due to sustained high traffic on the US carrier networks. This is currently impacting Clever Admin’s ability to receive SMS codes for MFA access. We are monitoring the issue and will provide status updates as they become available. Reference: Twilio’s Status Page (https://status.twilio.com/)
- identified Dec 01, 2025, 06:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 01, 2025, 08:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 02, 2025, 04:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 02, 2025, 05:51 PM UTC
According to Twilio's update, SMS functionality is operational. However, one's connectivity may impact the speed at which the code is received.
Minor November 19, 2025 Clever Admin Deletion Error and Clever Account Email 2d 8h
Started Nov 19, 2025, 03:01 PM UTC· resolved Nov 21, 2025, 11:34 PM UTC
- investigating Nov 19, 2025, 03:01 PM UTC
Clever recently encountered an error resulting in some Clever syncs going on hold due to admin deletions. We have resolved this issue, and are monitoring. If your sync is currently on hold, do not approve the hold. If you received a 'Create your Clever Account' email, it means your admin account was deleted and recreated as a result of this issue. As a next step, please follow the steps in the email to recreate your account with Clever. For any questions or assistance, please reach out to Clever Support at support.clever.com We sincerely apologize for any inconvenience this may cause and thank you for your patience.
- monitoring Nov 19, 2025, 03:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 21, 2025, 11:34 PM UTC
This incident has been resolved.
Notice November 19, 2025 District Admins - Deletion Error 7h
Started Nov 19, 2025, 06:41 AM UTC· resolved Nov 19, 2025, 01:41 PM UTC
- monitoring Nov 19, 2025, 06:41 AM UTC
Clever recently encountered an error resulting in some Clever syncs going on hold due to admin deletions. We have resolved this issue, and are monitoring. If your sync is currently on hold, do not approve the hold. We are currently rerunning syncs and the issue will be automatically corrected on your next sync, or you can choose to discard the hold.
- resolved Nov 19, 2025, 01:41 PM UTC
The incident with admin deletions has been resolved. If your sync is currently on hold, discard the hold or contact Clever Support at support.clever.com for assistance. If you are an admin in the account and received a "Welcome to Clever" email, you can disregard that email. For any other issues or questions, please contact Clever Support. We apologize for any inconvenience this caused and thank you for your patience.
Critical November 4, 2025 Chromebook Login Issues 1d Single Sign-On & Portal
Started Nov 04, 2025, 05:43 PM UTC· resolved Nov 05, 2025, 06:17 PM UTC
- investigating Nov 04, 2025, 05:43 PM UTC
There is a widespread issue involving Google that is currently impacting Chromebook logins, including Badges into Chromebooks. We are monitoring the issue and will provide status updates as they become available.
- monitoring Nov 05, 2025, 12:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 05, 2025, 06:17 PM UTC
This incident has been resolved.
Notice October 28, 2025 Clever Portal Login Issues – Single Sign-On & Portal
Started Oct 28, 2025, 06:11 PM UTC· resolved Oct 28, 2025, 06:11 PM UTC
- resolved Oct 28, 2025, 06:11 PM UTC
Users may have experienced login issues to the Clever Portal today, October 28th, between 10:45am - 11:00am PT. This issue was resolved and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Major October 20, 2025 Clever Support: Phone service outage 21h 59m Support
Started Oct 20, 2025, 05:31 PM UTC· resolved Oct 21, 2025, 03:31 PM UTC
- investigating Oct 20, 2025, 05:31 PM UTC
Clever Support’s phone provider is experiencing service issues. We are monitoring the service outage and will provide regular status updates. In the meantime, please submit all support requests via our web form at support.clever.com to ensure our team receives your request!
- monitoring Oct 20, 2025, 10:45 PM UTC
A fix has been implemented by our phone service provider, and inbound calls are successfully reaching our team. We are actively monitoring the service to ensure continued stability.
- resolved Oct 21, 2025, 03:31 PM UTC
Clever Support's phone provider has resolved the outage and phone service is restored. If you encounter any further connection issues, please submit a support request with our team at support.clever.com.