Clever incident

Device camera not opening for Badge logins on Windows

Clever experienced a minor incident on February 10, 2026 affecting Single Sign-On & Portal, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started: Feb 10, 2026, 05:23 PM UTC
Resolved: Feb 10, 2026, 08:15 PM UTC
Duration: 2h 51m
Detected by Pingoru: Feb 10, 2026, 05:23 PM UTC

Affected components

Single Sign-On & Portal

Update timeline

investigating Feb 10, 2026, 05:23 PM UTC

Clever is currently investigating an issue where the device camera is not opening when users are attempting to log in to Clever with a Badge on Windows devices. As soon as we have more information, we will provide an update.
resolved Feb 10, 2026, 08:15 PM UTC

This issue has been resolved. Users should now be able to use Badges to log in on Windows devices. For all other concerns, please reach out to our support team at support.clever.com