Resolved after 23 hours 48 minutes, affecting Single Sign-On & Portal, on December 1, 2025.
According to Twilio's update, SMS functionality is operational. However, one's connectivity may impact the speed at which the code is received.
Affected components
Update timeline
- investigating Dec 01, 2025, 06:02 PM UTC
At this time, the company that Clever partners with for SMS messages, Twilio, is experiencing SMS delivery issues due to sustained high traffic on the US carrier networks. This is currently impacting Clever Admin’s ability to receive SMS codes for MFA access. We are monitoring the issue and will provide status updates as they become available. Reference: Twilio’s Status Page (https://status.twilio.com/)
- identified Dec 01, 2025, 06:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 01, 2025, 08:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 02, 2025, 04:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 02, 2025, 05:51 PM UTC
According to Twilio's update, SMS functionality is operational. However, one's connectivity may impact the speed at which the code is received.
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