Clever Outage History
Clever is up right nowPingoru has recorded 71 incidents for Clever: 26 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 27 of 720 (4%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 4 | 102 of 744 (14%) |
| September 2026 | 2 | 12 of 720 (2%) |
| October 2026 | 3 | 23 of 584 (4%) |
Incidents, newest first
Major October 15, 2025 Clever Portal not loading for Students and Teachers 4h 21m Single Sign-On & Portal, District Administration Dashboard, Apps Dashboard
Started Oct 15, 2025, 03:36 PM UTC· resolved Oct 15, 2025, 07:57 PM UTC
- investigating Oct 15, 2025, 03:36 PM UTC
Clever is experiencing an issue with wide-spread reports of the Portal and Dashboard not loading for all user types. We are investigating the issue and will provide regular status updates.
- investigating Oct 15, 2025, 06:18 PM UTC
Clever is experiencing a wide-spread issue with the Portal and Dashboard not loading for all user types. We are investigating the issue and will provide regular status updates. In the meantime, users should be able to access their learning applications by going directly to the application and using the "Sign in with Clever" option.
- monitoring Oct 15, 2025, 07:00 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Oct 15, 2025, 07:57 PM UTC
We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Notice September 30, 2025 Sync Page Isn't Loading for Some Districts 1h 40m District Administration Dashboard
Started Sep 30, 2025, 02:23 PM UTC· resolved Sep 30, 2025, 04:03 PM UTC
- investigating Sep 30, 2025, 02:23 PM UTC
We are currently investigating why the Clever Sync page isn't loading for some districts. If you are currently experiencing this issue, please follow the status page for updates. Thank you and we apologize for this inconvenience
- resolved Sep 30, 2025, 04:03 PM UTC
This issue with the Clever Sync page not loading for some districts has been resolved. We thank you for your patience while our team worked on solving the issue. If you have any questions, please feel free to contact Clever Support at support.clever.com Thank you
Notice September 26, 2025 Clever Sync Page Issues 1h 18m District Administration Dashboard
Started Sep 26, 2025, 01:23 PM UTC· resolved Sep 26, 2025, 02:42 PM UTC
- investigating Sep 26, 2025, 01:23 PM UTC
We are currently investigating an issue that is causing issues with the Sync page not loading or not allowing a District Admin to view recent data changes. As soon as we have a resolution, we will update this page. We apologize for the inconvenience this may be causing.
- resolved Sep 26, 2025, 02:42 PM UTC
The issue with the Sync page not loading or displaying data changes has been resolved. If you are still unable to view recent data changes from your Sync page, please refresh your browser. We apologize any inconvenience this may have caused. Please reach out to Clever Support if you are still having issues viewing your data: support.clever.com Thank you
Notice September 24, 2025 Skyward Selenium Sync Error 15d 1h Skyward
Started Sep 24, 2025, 05:34 PM UTC· resolved Oct 09, 2025, 06:57 PM UTC
- investigating Sep 24, 2025, 05:34 PM UTC
There is a sync issue for districts on the Skyward Selenium sync that is preventing syncs from being completed. At this time we are investigating the issue and will provide regular status updates. We apologize for the inconvenience this may cause.
- monitoring Sep 24, 2025, 06:14 PM UTC
We have pushed out a fix and are monitoring the issue. If you are still seeing a sync error with your Skyward Selenium, it could be related to MFA and we recommend looking at this article from our Help Center to see if making this adjustment in your Skyward settings resolves the error: https://support.clever.com/s/articles/000001676?language=en_US
- resolved Oct 09, 2025, 06:57 PM UTC
This incident has been resolved
Major September 22, 2025 Clever Badges and Windows 48m Single Sign-On & Portal
Started Sep 22, 2025, 08:28 PM UTC· resolved Sep 22, 2025, 09:16 PM UTC
- investigating Sep 22, 2025, 08:28 PM UTC
Clever Badges into Windows isn't working for some districts. Our Engineering team is currently investigating the issue and will provide regular status updates. We apologize for any inconvenience this may cause.
- resolved Sep 22, 2025, 09:16 PM UTC
This incident has been resolved.
Major September 18, 2025 Google Outage preventing some Logins to Clever 1d Single Sign-On & Portal
Started Sep 18, 2025, 03:29 PM UTC· resolved Sep 19, 2025, 03:43 PM UTC
- identified Sep 18, 2025, 03:29 PM UTC
Google, used to login to Chromebooks and Clever for many districts, is experiencing an outage. This is preventing some users from being able to login to Clever via Google. We are monitoring the issue and will provide status updates as they become available from Google.
- monitoring Sep 18, 2025, 08:26 PM UTC
Google confirmed that a fix has been implemented for this issue. However, we are monitoring the success of impacted Districts.
- resolved Sep 19, 2025, 03:43 PM UTC
This incident has been resolved.
Notice September 9, 2025 Skyward API Data Changes 1d 8h Skyward
Started Sep 09, 2025, 01:08 PM UTC· resolved Sep 10, 2025, 09:09 PM UTC
- investigating Sep 09, 2025, 01:08 PM UTC
Districts that are syncing via Skyward API (qmlativ) are currently experiencing issues with large data changes across multiple data points. This is causing the District’s sync to be placed on hold. We’re investigating the issue and will provide regular status updates.
- resolved Sep 10, 2025, 09:09 PM UTC
Clever has received word that Skyward has pushed out a fix and we are seeing impacted districts having successful syncs without data changes. If you are still experiencing a sync issue with your Skyward API (Qmlativ) sync, please reach out to Clever Support at support.clever.com Thank you
Major September 8, 2025 App Access for Students 1d 23h Single Sign-On & Portal
Started Sep 08, 2025, 08:40 PM UTC· resolved Sep 10, 2025, 08:37 PM UTC
- investigating Sep 08, 2025, 08:40 PM UTC
Students are intermittently unable to log into district-added apps from their Clever Portal
- identified Sep 09, 2025, 07:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 10, 2025, 07:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2025, 08:37 PM UTC
This incident has been resolved.
Major September 8, 2025 Error when switching setup sharing view 3h 31m Events API
Started Sep 08, 2025, 02:22 PM UTC· resolved Sep 08, 2025, 05:53 PM UTC
- investigating Sep 08, 2025, 02:22 PM UTC
Clever is currently investigating an error when District Admins are trying to switch the setup sharing view when modifying sharing rules for applications. We apologize for the inconvenience this is causing and will post updates as our teams work towards resolving this issue. Thank you!
- resolved Sep 08, 2025, 05:53 PM UTC
This incident has been resolved.
Major August 26, 2025 Users on Google ChromeOS 139 unable to login to Clever 2d 1h Single Sign-On & Portal
Started Aug 26, 2025, 09:22 PM UTC· resolved Aug 28, 2025, 11:17 PM UTC
- investigating Aug 26, 2025, 09:22 PM UTC
Google, a service that works with Clever, is experiencing issues with users being unable to login using their Google credentials for those who updated to ChromeOS 139. This is preventing users from being able to login to their Clever account. We are monitoring the issue and will provide status updates as they become available.
- identified Aug 26, 2025, 09:28 PM UTC
Google, a service that works with Clever, is experiencing issues with users being unable to login using their Google credentials for those who updated to ChromeOS 139. This is preventing users from being able to login to their Clever account. We are monitoring the issue and will provide status updates as they become available. In the meantime, we advise rolling back to either ChromeOS 138 or earlier until this issue is resolved.
- resolved Aug 28, 2025, 11:17 PM UTC
Google has resolved this issue, and everything is back to normal. Please update to the ChromeOS 139 version.
Minor August 19, 2025 Edtech Analytics displaying incorrect data 6d 19h District Administration Dashboard
Started Aug 19, 2025, 01:17 AM UTC· resolved Aug 25, 2025, 08:51 PM UTC
- investigating Aug 19, 2025, 01:17 AM UTC
Clever is experiencing an issue with Edtech Analytics displaying incorrect data since August 14th. We are investigating the issue and will provide regular status updates.
- identified Aug 20, 2025, 07:55 PM UTC
We have identified the error causing Edtech Analytics displaying incorrect data and are currently working to resolve this issue. We are sorry for the issue and will provide an update when Edtech Analytics is operating as normal. Thank you for your patience.
- identified Aug 22, 2025, 06:42 PM UTC
We are still working on addressing the issue at this time and will provide an update once Edtech Analytics is operating as normal in displaying correct data.
- resolved Aug 25, 2025, 08:51 PM UTC
We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Notice August 12, 2025 District Admins Unable to Access Downloaded Badges from Email 1h 10m Single Sign-On & Portal
Started Aug 12, 2025, 06:57 PM UTC· resolved Aug 12, 2025, 08:07 PM UTC
- investigating Aug 12, 2025, 06:57 PM UTC
We are currently investigating the issue regarding District Admins getting an error message when trying to access downloaded Clever Badges from their email. We apologize for any inconvenience this is causing and will update this page as we work to resolve this issue.
- resolved Aug 12, 2025, 08:07 PM UTC
Our Engineering team found the root cause of the issue regarding District Admins getting an error message when trying to access downloaded Clever Badges from their email and has released a fix for this. District Admins should now be able to download badges from their email. Please contact support at support.clever.com if you need further assistance! We apologize again for any inconvenience this may have caused.
Minor August 5, 2025 Data not loading in App Dashboard 41m Apps Dashboard
Started Aug 05, 2025, 06:51 PM UTC· resolved Aug 05, 2025, 07:32 PM UTC
- identified Aug 05, 2025, 06:51 PM UTC
Clever is experiencing an issue where data will not load or update within the App Dashboard. We have identified the error causing the issue and are working on a resolution. We are sorry for the issue and will provide an update when App Dashboard is operating as normal. Thank you for your patience.
- resolved Aug 05, 2025, 07:32 PM UTC
We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Minor July 24, 2025 Users with dual roles unable to login to Clever 4h 12m Single Sign-On & Portal
Started Jul 24, 2025, 01:14 PM UTC· resolved Jul 24, 2025, 05:26 PM UTC
- investigating Jul 24, 2025, 01:14 PM UTC
Clever is experiencing an issue impacting users that have dual roles experiencing a login loop when attempting to login to Clever. This is preventing users with dual roles from being able to log into their Clever Portal. We are investigating the issue and will provide regular status updates.
- resolved Jul 24, 2025, 05:26 PM UTC
We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Minor July 23, 2025 Infinite Campus OneRoster Sync Error 23h 13m Infinite Campus
Started Jul 23, 2025, 06:55 PM UTC· resolved Jul 24, 2025, 06:08 PM UTC
- identified Jul 23, 2025, 06:55 PM UTC
Clever is experiencing an issue with the Infinite Campus OneRoster sync. This issue prevents districts using the Infinite Campus OneRoster sync from being able to sync data to Clever. We have identified that the issue has been caused by an Infinite Campus URL change for districts using the Infinite Campus OneRoster sync. To resolve this issue, districts will need to navigate to the Sync Settings page of their Clever District Dashboard and enter their new Infinite Campus OneRoster Base URL in the System Settings field. For additional information, please refer to the following Help Center article: https://support.clever.com/hc/s/articles/226677767
- resolved Jul 24, 2025, 06:08 PM UTC
Our engineers have confirmed that the identified resolution will enable districts experiencing this issue with the Infinite Campus OneRoster sync to resume syncing data to Clever. Districts will need to navigate to the Sync Settings page of their Clever District Dashboard and enter their new Infinite Campus OneRoster Base URL in the System Settings field. For additional information, please refer to the following Help Center article: https://support.clever.com/hc/s/articles/226677767
Major July 2, 2025 District-Admin Endpoint not Returning Data 6d 4h Data API, Single Sign-On & Portal
Started Jul 02, 2025, 05:45 PM UTC· resolved Jul 08, 2025, 10:39 PM UTC
- investigating Jul 02, 2025, 05:45 PM UTC
Clever is currently experiencing an issue where the district-admin endpoint is not returning data for some districts. In addition, this may be leading to a subset of District Admins not being able to access some learning applications. We are currently investigating this issue and will provide prompt updates when we have them!
- monitoring Jul 02, 2025, 07:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2025, 10:39 PM UTC
This incident has been resolved.
Critical May 22, 2025 Clever Portal Login Issue 6h 38m Single Sign-On & Portal
Started May 22, 2025, 12:03 PM UTC· resolved May 22, 2025, 06:41 PM UTC
- investigating May 22, 2025, 12:03 PM UTC
Clever is currently experiencing an issue with users accessing Clever via the Clever Portal. This is preventing users from being able to login and access Clever. We are currently investigating the issue and will provide regular status updates.
- monitoring May 22, 2025, 12:23 PM UTC
We have addressed the issue and are currently seeing improvements. We will continue to monitor for further errors and notify once the incident is completely resolved.
- resolved May 22, 2025, 06:41 PM UTC
Users may have experienced login issues to the Clever Portal today between 4:25am - 5:04am PT. In addition, we discovered users may have experienced issues with using the District Search today between 4:52am - 11:18am PT. Both of these issues are resolved and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Major April 22, 2025 MFA Authentication Issues 3h 41m Single Sign-On & Portal
Started Apr 22, 2025, 01:05 PM UTC· resolved Apr 22, 2025, 04:47 PM UTC
- investigating Apr 22, 2025, 01:05 PM UTC
Clever is currently experiencing an issue where those who are using AT&T are not receiving MFA texts to fully authenticate. While we are still investigating the issue, we can confirm that a solid workaround for AT&T users is to use a voice call to authenticate. We will provide regular status updates as we further investigate and identify more.
- identified Apr 22, 2025, 01:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 22, 2025, 03:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2025, 04:47 PM UTC
This incident has been resolved.
Notice April 7, 2025 PowerSchool Plugin 401 Error 3d Powerschool
Started Apr 07, 2025, 04:06 PM UTC· resolved Apr 10, 2025, 04:40 PM UTC
- investigating Apr 07, 2025, 04:06 PM UTC
Districts syncing to Clever via the PowerSchool Plugin are hitting a 401 installation error. Our team is currently investigating the issue. As a current workaround, districts can resolve the issue by deleting the old plugin and reinstall an updated version. To resolve the error on your PowerSchool Plugin sync, please follow these steps: 1. Delete the existing plugin from PowerSchool on your Plugin Management page. 2. Download the latest version of the plugin for your Clever sync from the Sync > Settings page of your Clever Dashboard. 3. Re-install the plugin from scratch using the instructions available here: https://support.clever.com/hc/s/articles/000001590?language=en_US#setup We apologize for the inconvenience and will be posting updates as soon as we can.
- identified Apr 09, 2025, 03:33 PM UTC
We learned PowerSchool recently made changes as part of ongoing server upgrades which impacted the credentials used by the PowerSchool plugin. These credentials are now likely invalid, which means districts on the PowerSchool Plugin sync are not working as expected. What you need to do as soon as possible to restore your sync: 1. Delete the existing Clever plugin from your PowerSchool Plugin Management page. 2. Download the latest version of the plugin from the Sync > Settings page in your Clever Dashboard. This will generate new credentials and securely share them with Clever. 3. Re-install the plugin using these instructions. Clever has sent out an email to all impacted districts. If you have any questions, please reach out to us at support.clever.com
- resolved Apr 10, 2025, 04:40 PM UTC
Districts syncing to Clever via the PowerSchool Plugin are hitting a 401 installation error. Our team is currently investigating the issue. As a current workaround, districts can resolve the issue by deleting the old plugin and reinstall an updated version. To resolve the error on your PowerSchool Plugin sync, please follow these steps: 1. Delete the existing plugin from PowerSchool on your Plugin Management page. 2. Download the latest version of the plugin for your Clever sync from the Sync > Settings page of your Clever Dashboard. 3. Re-install the plugin from scratch using the instructions available here: https://support.clever.com/hc/s/articles/000001590?language=en_US#setup
Notice February 25, 2025 Issue impacting user logins –
Started Feb 25, 2025, 08:08 PM UTC· resolved Feb 25, 2025, 08:08 PM UTC
- resolved Feb 25, 2025, 08:08 PM UTC
Users may have recently experienced login issues to the Clever Portal on 2/25/2025 between 11:44 AM and 11:51 am PT. This issue was resolved, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Notice January 30, 2025 District Admins unable to adjust sharing permissions for connected apps 1h 35m District Administration Dashboard
Started Jan 30, 2025, 03:30 PM UTC· resolved Jan 30, 2025, 05:06 PM UTC
- investigating Jan 30, 2025, 03:30 PM UTC
Clever is experiencing issues with District Administrators' attempts to adjust their sharing permissions. We’re investigating the issue and will share updates on our status page (status.clever.com). We’re sorry for the inconvenience and thank you for your patience!
- identified Jan 30, 2025, 03:41 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 30, 2025, 05:06 PM UTC
This incident has been resolved.