Clever had 44 outages in the last 2 years totaling 1469h 26m of downtime — averaging 1.8 incidents per month.
There were 44 Clever outages since September 18, 2024 totaling 1469h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
Clever is currently investigating an error when District Admins are trying to switch the setup sharing view when modifying sharing rules for applications. We apologize for the inconvenience this is causing and will post updates as our teams work towards resolving this issue. Thank you!
This incident has been resolved.
Google, a service that works with Clever, is experiencing issues with users being unable to login using their Google credentials for those who updated to ChromeOS 139. This is preventing users from being able to login to their Clever account. We are monitoring the issue and will provide status updates as they become available.
Google, a service that works with Clever, is experiencing issues with users being unable to login using their Google credentials for those who updated to ChromeOS 139. This is preventing users from being able to login to their Clever account. We are monitoring the issue and will provide status updates as they become available. In the meantime, we advise rolling back to either ChromeOS 138 or earlier until this issue is resolved.
Google has resolved this issue, and everything is back to normal. Please update to the ChromeOS 139 version.
Clever is experiencing an issue with Edtech Analytics displaying incorrect data since August 14th. We are investigating the issue and will provide regular status updates.
We have identified the error causing Edtech Analytics displaying incorrect data and are currently working to resolve this issue. We are sorry for the issue and will provide an update when Edtech Analytics is operating as normal. Thank you for your patience.
We are still working on addressing the issue at this time and will provide an update once Edtech Analytics is operating as normal in displaying correct data.
We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
We are currently investigating the issue regarding District Admins getting an error message when trying to access downloaded Clever Badges from their email. We apologize for any inconvenience this is causing and will update this page as we work to resolve this issue.
Our Engineering team found the root cause of the issue regarding District Admins getting an error message when trying to access downloaded Clever Badges from their email and has released a fix for this. District Admins should now be able to download badges from their email. Please contact support at support.clever.com if you need further assistance! We apologize again for any inconvenience this may have caused.
Clever is experiencing an issue where data will not load or update within the App Dashboard. We have identified the error causing the issue and are working on a resolution. We are sorry for the issue and will provide an update when App Dashboard is operating as normal. Thank you for your patience.
We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Clever is experiencing an issue impacting users that have dual roles experiencing a login loop when attempting to login to Clever. This is preventing users with dual roles from being able to log into their Clever Portal. We are investigating the issue and will provide regular status updates.
We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Clever is experiencing an issue with the Infinite Campus OneRoster sync. This issue prevents districts using the Infinite Campus OneRoster sync from being able to sync data to Clever. We have identified that the issue has been caused by an Infinite Campus URL change for districts using the Infinite Campus OneRoster sync. To resolve this issue, districts will need to navigate to the Sync Settings page of their Clever District Dashboard and enter their new Infinite Campus OneRoster Base URL in the System Settings field. For additional information, please refer to the following Help Center article: https://support.clever.com/hc/s/articles/226677767
Our engineers have confirmed that the identified resolution will enable districts experiencing this issue with the Infinite Campus OneRoster sync to resume syncing data to Clever. Districts will need to navigate to the Sync Settings page of their Clever District Dashboard and enter their new Infinite Campus OneRoster Base URL in the System Settings field. For additional information, please refer to the following Help Center article: https://support.clever.com/hc/s/articles/226677767
Clever is currently experiencing an issue where the district-admin endpoint is not returning data for some districts. In addition, this may be leading to a subset of District Admins not being able to access some learning applications. We are currently investigating this issue and will provide prompt updates when we have them!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Clever is currently experiencing an issue with users accessing Clever via the Clever Portal. This is preventing users from being able to login and access Clever. We are currently investigating the issue and will provide regular status updates.
We have addressed the issue and are currently seeing improvements. We will continue to monitor for further errors and notify once the incident is completely resolved.
Users may have experienced login issues to the Clever Portal today between 4:25am - 5:04am PT. In addition, we discovered users may have experienced issues with using the District Search today between 4:52am - 11:18am PT. Both of these issues are resolved and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Clever is currently experiencing an issue where those who are using AT&T are not receiving MFA texts to fully authenticate. While we are still investigating the issue, we can confirm that a solid workaround for AT&T users is to use a voice call to authenticate. We will provide regular status updates as we further investigate and identify more.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Districts syncing to Clever via the PowerSchool Plugin are hitting a 401 installation error. Our team is currently investigating the issue. As a current workaround, districts can resolve the issue by deleting the old plugin and reinstall an updated version. To resolve the error on your PowerSchool Plugin sync, please follow these steps: 1. Delete the existing plugin from PowerSchool on your Plugin Management page. 2. Download the latest version of the plugin for your Clever sync from the Sync > Settings page of your Clever Dashboard. 3. Re-install the plugin from scratch using the instructions available here: https://support.clever.com/hc/s/articles/000001590?language=en_US#setup We apologize for the inconvenience and will be posting updates as soon as we can.
We learned PowerSchool recently made changes as part of ongoing server upgrades which impacted the credentials used by the PowerSchool plugin. These credentials are now likely invalid, which means districts on the PowerSchool Plugin sync are not working as expected. What you need to do as soon as possible to restore your sync: 1. Delete the existing Clever plugin from your PowerSchool Plugin Management page. 2. Download the latest version of the plugin from the Sync > Settings page in your Clever Dashboard. This will generate new credentials and securely share them with Clever. 3. Re-install the plugin using these instructions. Clever has sent out an email to all impacted districts. If you have any questions, please reach out to us at support.clever.com
Districts syncing to Clever via the PowerSchool Plugin are hitting a 401 installation error. Our team is currently investigating the issue. As a current workaround, districts can resolve the issue by deleting the old plugin and reinstall an updated version. To resolve the error on your PowerSchool Plugin sync, please follow these steps: 1. Delete the existing plugin from PowerSchool on your Plugin Management page. 2. Download the latest version of the plugin for your Clever sync from the Sync > Settings page of your Clever Dashboard. 3. Re-install the plugin from scratch using the instructions available here: https://support.clever.com/hc/s/articles/000001590?language=en_US#setup
Users may have recently experienced login issues to the Clever Portal on 2/25/2025 between 11:44 AM and 11:51 am PT. This issue was resolved, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Clever is experiencing issues with District Administrators' attempts to adjust their sharing permissions. We’re investigating the issue and will share updates on our status page (status.clever.com). We’re sorry for the inconvenience and thank you for your patience!
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Clever is experiencing an issue where School Tech Leads are receiving an error when trying to access student or teacher accounts from the District Dashboard. This is preventing School Tech Leads from accessing student and teacher accounts. We are investigating the issue and will provide regular status updates.
We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Clever is experiencing an issue where STLS are receiving an error when trying to access student or teacher accounts from the District Dashboard. This is preventing STLs from accessing student and teacher accounts. We are investigating the issue and will provide regular status updates.
We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Clever is currently experiencing an issue where Announcements in the Clever Portal are not loading for teachers. We are investigating the issue and will provide regular status updates.
Clever has identified the root cause of the issue with Announcements not loading for teachers in the Clever Portal. We will continue to monitor the issue until fully resolved and will provide regular status updates.
We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Users may have experienced issues logging into Clever using the iOS Clever app between Tuesday, October 29th at 1:14pm PT - Wednesday, October 30th at 7:28am PT. This issue was resolved and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com
Clever is currently experiencing an issue with Clever Admins accessing their Clever Portal from their Dashboard. It does not appear to be impacting students and teachers from accessing their Clever Portals. We are currently investigating the issue and will provide regular status updates.
The issue with Clever Admins not being able to access their Clever Portal has now been resolved. All users should be able to access their Clever Portal. Please contact Clever Support at support.clever.com if you are still having issues. Thank you for your patience!
Clever is aware of an issue where users with 7th generation iPads are unable to scan Badges in the Clever iOS app after updating to iOS 18. Our engineers are currently investigating this issue, and we will provide updates as soon as we have more information. If you have upgraded to iOS 18 and are experiencing issues with the Clever app, we recommend temporarily uninstalling the Clever app and using a browser, such as Safari, to log in to Clever.
Clever is aware of an issue where users with 7th generation iPads are unable to scan Badges in the Clever iOS app after updating to iOS 18. Our engineers are currently investigating this issue, and we will provide updates as soon as we have more information. If you have upgraded to iOS 18 and are experiencing issues with the Clever app, first uninstall the Clever iOS app and then use a browser, such as Safari, to log in at clever.com/badges.
Clever is aware of an issue where users with 7th generation iPads are unable to scan Badges in the Clever iOS app after updating to either iOS 18 or 18.01. Our engineers are currently investigating this issue, and we will provide updates as soon as we have more information. If you have upgraded to iOS 18 or 18.01 and are experiencing issues with the Clever app, first uninstall the Clever iOS app and then use a browser, such as Safari, to log in at clever.com/badges.
Clever is aware of an issue where users with 7th generation iPads are unable to scan Badges in the Clever iOS app after updating to either iOS 18 or 18.01. We have verified that Badge scanning works with iOS 18.1 beta 2 and anticipate that when 18.1 is released it will address the issue. If you have upgraded to iOS 18 or 18.01 and are experiencing issues with the Clever app, first uninstall the Clever iOS app and then use a browser, such as Safari, to log in at clever.com/badges.
Apple has released iOS 18.1 and Badge scanning in the Clever iOS app is back to normal. To resolve this issue for your district, please upgrade to iOS 18.1. If you experience any additional issues, please contact Clever Support through our Help Center: support.clever.com.