Clever incident

Clever Admin Deletion Error and Clever Account Email

Minor Resolved View vendor source →

Clever experienced a minor incident on November 19, 2025, lasting 2d 8h. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 03:01 PM UTC
Resolved
Nov 21, 2025, 11:34 PM UTC
Duration
2d 8h
Detected by Pingoru
Nov 19, 2025, 03:01 PM UTC

Update timeline

  1. investigating Nov 19, 2025, 03:01 PM UTC

    Clever recently encountered an error resulting in some Clever syncs going on hold due to admin deletions. We have resolved this issue, and are monitoring. If your sync is currently on hold, do not approve the hold. If you received a 'Create your Clever Account' email, it means your admin account was deleted and recreated as a result of this issue. As a next step, please follow the steps in the email to recreate your account with Clever. For any questions or assistance, please reach out to Clever Support at support.clever.com We sincerely apologize for any inconvenience this may cause and thank you for your patience.

  2. monitoring Nov 19, 2025, 03:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 21, 2025, 11:34 PM UTC

    This incident has been resolved.