Clever experienced a major incident on October 20, 2025 affecting Support, lasting 21h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 05:31 PM UTC
Clever Support’s phone provider is experiencing service issues. We are monitoring the service outage and will provide regular status updates. In the meantime, please submit all support requests via our web form at support.clever.com to ensure our team receives your request!
- monitoring Oct 20, 2025, 10:45 PM UTC
A fix has been implemented by our phone service provider, and inbound calls are successfully reaching our team. We are actively monitoring the service to ensure continued stability.
- resolved Oct 21, 2025, 03:31 PM UTC
Clever Support's phone provider has resolved the outage and phone service is restored. If you encounter any further connection issues, please submit a support request with our team at support.clever.com.