Clever incident

Clever Custom Login Instructions Display Error

Minor Resolved View vendor source →
Started
Apr 29, 2026, 12:21 PM UTC
Resolved
Apr 30, 2026, 03:35 PM UTC
Duration
1d 3h
Detected by Pingoru
Apr 29, 2026, 12:21 PM UTC

Affected components

Single Sign-On & Portal

Update timeline

  1. identified Apr 29, 2026, 12:21 PM UTC

    We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored. Action Required: If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider. For further assistance, please contact support.clever.com.

  2. monitoring Apr 29, 2026, 06:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 03:35 PM UTC

    This incident has been resolved.

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