Clever experienced a minor incident on April 29, 2026 affecting Single Sign-On & Portal, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 29, 2026, 12:21 PM UTC
We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored. Action Required: If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider. For further assistance, please contact support.clever.com.
- monitoring Apr 29, 2026, 06:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 03:35 PM UTC
This incident has been resolved.