Clever incident

Change Password Prompt Upon Trying to Log Into Clever

Notice Resolved View vendor source →

Clever experienced a notice incident on December 12, 2025 affecting Single Sign-On & Portal, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 02:12 PM UTC
Resolved
Dec 12, 2025, 04:07 PM UTC
Duration
1h 55m
Detected by Pingoru
Dec 12, 2025, 02:12 PM UTC

Affected components

Single Sign-On & Portal

Update timeline

  1. investigating Dec 12, 2025, 02:12 PM UTC

    We are currently investigating an issue where some users are being prompted to change their password when they are trying to log into Clever. We will provide updates as soon as we have them available. We apologize for the inconvenience. For any questions, please reach out to Clever Support at support.clever.com Thank you

  2. resolved Dec 12, 2025, 04:07 PM UTC

    The issue with some users being prompted to reset their password has been resolved. We apologize for any inconvenience this may have caused! Thank you