CIT Geneseo Outage History

Started Oct 21, 2026, 11:56 AM UTC· resolved Oct 21, 2026, 12:16 PM UTC

1. identified Oct 21, 2026, 11:56 AM UTC

   All Geneseo PHP applications are restricted to on-campus use this morning while CIT performs emergency patching in response to a recent security vulnerability. This includes PHP applications on our main web server, such as CAS menus, go.geneseo.edu web addresses, and the Transfer Data Bank, as well as AIMS, Omeka, OASIS, and DANL330. On-campus users may experience intermittent access while patching is underway. We anticipate that patching will be completed by noon Eastern Time and will update this status as services are fully restored.

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Started Oct 19, 2026, 01:49 PM UTC· resolved Oct 19, 2026, 03:48 PM UTC

1. investigating Oct 19, 2026, 01:49 PM UTC

   We have received reports that the campus parking payment website is currently unavailable. We are investigating the problem now.

2. resolved Oct 19, 2026, 03:48 PM UTC

   We have restored AIMS parking services, so the web site is again available.

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Started Oct 15, 2026, 05:23 PM UTC· resolved Oct 21, 2026, 08:12 PM UTC

1. identified Oct 15, 2026, 05:23 PM UTC

   Window's users are experiencing issues connecting to Eduroam after installing Windows updates after 10/13/2026. Users become disconnected from the network and when trying to reconnect get a message stating "You can't connect to this network". A temporary solution has been identified, which is to forget the Eduroam network in your network settings and then reconnect. If you need assistance please call the CIT HelpDesk at 585-245-5588. We are working on a permanent solution and will provide an update once that has been implemented.

2. identified Oct 16, 2026, 12:05 PM UTC

   We are continuing to work on a long term solution for this issue.

3. resolved Oct 21, 2026, 08:12 PM UTC

   This incident has been resolved and a remediation has been implemented to correct the issue on college owned devices.

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Started Sep 29, 2026, 04:30 PM UTC· resolved Sep 29, 2026, 04:30 PM UTC

1. resolved Sep 30, 2026, 02:35 AM UTC

   An issue with the printing subsystem of our fax server caused fax transmissions to not print properly today from 12:30pm to 10:00pm. Missing prints have been resent to printers, the printing subsystem of the fax server has been restored.

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Started Sep 10, 2026, 08:00 PM UTC· resolved Sep 10, 2026, 08:00 PM UTC

1. resolved Sep 10, 2026, 08:00 PM UTC

   Between about 2:07pm and 2:40pm our web redirect system for shortcuts like brightspace.geneseo.edu was accidentally disabled while attempting to make a configuration change to a different web system. We apologize for the outage, and thank everyone who reported it.

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Started Aug 31, 2026, 12:37 PM UTC· resolved Aug 31, 2026, 02:35 PM UTC

1. investigating Aug 31, 2026, 12:37 PM UTC

   Appworx and ARGOS are showing issues with logons at this time.

2. identified Aug 31, 2026, 12:47 PM UTC

   WE have narrowed it down to just Appworx, and ARGOS is working fine.

3. identified Aug 31, 2026, 12:47 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Aug 31, 2026, 01:08 PM UTC

   Appworx logons are available again, we are monitoring the system for additional issues.

5. resolved Aug 31, 2026, 02:35 PM UTC

   This incident has been resolved.

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Started Aug 30, 2026, 10:08 PM UTC· resolved Aug 30, 2026, 11:07 PM UTC

1. investigating Aug 30, 2026, 10:08 PM UTC

   We have received several reports of a Brightspace outage, and have confirmed the application is currently reporting as unavailable. We have reported the outage to SUNY and are awaiting a response.

2. identified Aug 30, 2026, 10:27 PM UTC

   SUNY has reported they are experiencing an outage with Federated Login Services. Their support staff are actively engaged in identifying and resolving the underlying cause. Any services relying on federated login (like SUNY HR) are also down at this time. They expect the issue to be resolved by 9:00pm tonight.

3. resolved Aug 30, 2026, 11:07 PM UTC

   SUNY has resolved their outage with Federated Login Services. Brightspace and other affected services have been restored.

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Started Aug 17, 2026, 12:09 PM UTC· resolved Aug 17, 2026, 01:59 PM UTC

1. investigating Aug 17, 2026, 12:09 PM UTC

   We are currently working on acquiring a new certificate.

2. identified Aug 17, 2026, 12:09 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Aug 17, 2026, 01:59 PM UTC

   The certificate issue has been resolved. Please contact the CIT HelpDesk if you encounter any additional issues with XTender.

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Started Aug 13, 2026, 11:37 AM UTC· resolved Aug 13, 2026, 01:01 PM UTC

1. investigating Aug 13, 2026, 11:37 AM UTC

   We are currently investigating an outage with the the campus load balancer that directs traffic to services like VPN and myGeneseo. Those services are down until the issue is resolved.

2. investigating Aug 13, 2026, 12:21 PM UTC

   We are continuing to investigate the issue. The F5 load balancer is responsive again, but networking remains unavailable. VPN, myGeneseo, and other webapps like go.geneseo.edu, transfer articulation, and the directed study form remain down. We will update this status by 9am.

3. resolved Aug 13, 2026, 01:01 PM UTC

   The networking issue with the load balancer has been resolved. VPN, myGeneseo, and all other affected web services have been restored.

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Started Jul 23, 2026, 06:45 PM UTC· resolved Jul 23, 2026, 10:00 PM UTC

1. investigating Jul 23, 2026, 06:45 PM UTC

   Microsoft has announced that some users may be having issues with OneDrive, SharePoint, Teams, and Power Automate. They are investigating and hope to share an update by 5pm. We will try to post an update this evening.

2. resolved Jul 23, 2026, 10:00 PM UTC

   Microsoft has reported that the connectivity issues are resolved.

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Started Jul 23, 2026, 11:33 AM UTC· resolved Jul 23, 2026, 12:35 PM UTC

1. investigating Jul 23, 2026, 11:33 AM UTC

   We are investigating issues connecting to Degree Works.

2. investigating Jul 23, 2026, 11:52 AM UTC

   EVERY service behind SUNY central SSO is going to be affected (Degree Works, Brightspace, SUNY HR, KnightSource, etc.)

3. monitoring Jul 23, 2026, 12:20 PM UTC

   A fix has been implemented. We will continue to monitor.

4. resolved Jul 23, 2026, 12:35 PM UTC

   This incident has been resolved.

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Started Jul 08, 2026, 10:00 AM UTC· resolved Jul 08, 2026, 10:00 AM UTC

1. resolved Jul 08, 2026, 01:01 PM UTC

   For a few hours this morning, campus owned and managed mac computers were unable to join eduroam wifi because of a wifi server authentication issue. We quickly identified and resolved the issue. Users who still have this issue should reboot their computers, then they will be able to get onto the wireless network as usual. Please reach out to the HelpDesk at 5588 if you have any ongoing issues.

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Started Jun 30, 2026, 09:59 AM UTC· resolved Jun 30, 2026, 11:57 AM UTC

1. investigating Jun 30, 2026, 09:59 AM UTC

   Many Banner services are unavailable. We are contacting SUNY ITEC.

2. investigating Jun 30, 2026, 10:25 AM UTC

   SUNY ITEC is investigating

3. investigating Jun 30, 2026, 10:46 AM UTC

   The service interruption may be due to NYSERNet maintenance, scheduled to be complete by 7AM. (NYSERNet, Inc. (New York State Education and Research Network), is a non-profit Internet service provider in New York State. It mainly provides Internet access to universities, colleges, museums, health care facilities, primary and secondary schools, and research institutions. )

4. monitoring Jun 30, 2026, 11:25 AM UTC

   NYSERTNet maintenance is complete and services are becoming available. We will continue to monitor.

5. resolved Jun 30, 2026, 11:57 AM UTC

   ITEC update: We were alerted of issues connecting to our ITEC data center and are investigating the root cause. Please be aware that all services appear to potentially be affected, while we get resources involved and investigate further. 7AM UPDATE - We believe this connectivity issue is related to maintenance being done by our Internet Service Providers. This maintenance was scheduled to be completed between 5-7am this morning. It does not look like this has been resolved and we are following-up with our providers. 7:20AM UPDATE - NYSERNET indicated that a HW failure occurred during their maintenance and they are continuing to troubleshoot. There is currently no ETA 7:25AM UPDATE - Services appear to be online and working properly again. We are following-up with the NYSERNET Team to understand if they believe their maintenance work is complete. It is possible that separate NYSERNET and Cogent maintenance was happening at the same time without recognizing each other would introduce outages. ITEC is marking this incident as complete, while we follow-up to document lessons learned.

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Started Jun 18, 2026, 06:24 PM UTC· resolved Jun 18, 2026, 07:02 PM UTC

1. investigating Jun 18, 2026, 06:24 PM UTC

   Network is down in Bailey. We are diagnosing now. Next update by 3pm

2. resolved Jun 18, 2026, 07:02 PM UTC

   All Services are back. Network equipment had failed and has restarted properly.

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Started Apr 27, 2026, 07:02 PM UTC· resolved Apr 28, 2026, 10:53 AM UTC

1. investigating Apr 27, 2026, 07:02 PM UTC

   Faculty attempting to add a new item to the Faculty Activity Summaries for the first time are experiencing a looping refresh connection prompt that never successfully completes. This will also affect any other PowerApps forms on campus. The outage is due to a global Microsoft issue caused by a recent change to the method in how secure connection requests are processed in the Consent API. Microsoft engineers are working on a solution. We will update this outage by 4pm with any new information.

2. identified Apr 27, 2026, 07:26 PM UTC

   Microsoft has initiated the deployment of the fix to rollback to a previous version after identifying that as the most safe and effective change. They have further confirmed, after investigating the impacting change, that it introduced a regression into the web player client code, resulting in errors being returned from the Consent API. Microsoft estimates that this issue will resolve with the completion of the reversion deployment in three hours. They will update us again by 7:30pm with a new status.

3. resolved Apr 28, 2026, 10:53 AM UTC

   The rollback has been completed and PowerApps services have been restored. We have verified the permissions prompt for the Faculty Activity Summaries is again displaying properly.

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Started Mar 23, 2026, 02:23 PM UTC· resolved Mar 23, 2026, 03:49 PM UTC

1. investigating Mar 23, 2026, 02:23 PM UTC

   Pharos has reported a problem preventing user sign-ins as well as release of Secure Print jobs. The issue is currently under investigation. This situation can be monitored at https://status.pharos.com.

2. monitoring Mar 23, 2026, 02:53 PM UTC

   Secure Print services have recovered. We are continuing to monitor the platform.

3. resolved Mar 23, 2026, 03:49 PM UTC

   Pharos reports that the problem has been identified and mitigated.

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Started Mar 18, 2026, 10:45 AM UTC· resolved Mar 18, 2026, 12:52 PM UTC

1. investigating Mar 18, 2026, 10:45 AM UTC

   The Appworx environment remains unable to connect to the Banner database following the ITEC network maintenance earlier this morning. We are working with ITEC to resolve.

2. investigating Mar 18, 2026, 12:07 PM UTC

   ITEC has identified the problem and is working on a fix. Appworx should be operational shortly.

3. identified Mar 18, 2026, 12:08 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Mar 18, 2026, 12:22 PM UTC

   Appworx Banner database connections are now functioning. We will continue to monitor.

5. resolved Mar 18, 2026, 12:52 PM UTC

   This incident has been resolved.

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Started Mar 04, 2026, 05:31 PM UTC· resolved Mar 05, 2026, 08:28 PM UTC

1. investigating Mar 04, 2026, 05:31 PM UTC

   We are investigating intermittent issues with people connecting to the wireless network.

2. resolved Mar 05, 2026, 08:28 PM UTC

   Lingering wifi connection issues have ended. We resynchronized our wifi authentication systems and that seems to have resolved the issue.

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Started Jan 21, 2026, 07:43 PM UTC· resolved Jan 21, 2026, 08:06 PM UTC

1. investigating Jan 21, 2026, 07:43 PM UTC

   We are diagnosing a network outage in Fraser. Ground and main floors are off line, upstairs unaffected.

2. monitoring Jan 21, 2026, 07:48 PM UTC

   We are switching to other strands of buried fiber optic cable to restore network service in Fraser. Things are coming back on line now.

3. resolved Jan 21, 2026, 08:06 PM UTC

   Our network connections form South hall to Fraser are stronger now than before today's issues, now that we are on different fiber optic strands going into the building. All services are restored, better than before. Thank you for your patience today.

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Started Dec 05, 2025, 01:30 PM UTC· resolved Dec 05, 2025, 02:59 PM UTC

1. investigating Dec 05, 2025, 01:30 PM UTC

   We are investigating a network outage in Onondaga South Residence Hall. The outage started around 4:50am today. There are no network services in this wing of this resident hall at this time - voice, data, or wifi.

2. investigating Dec 05, 2025, 02:34 PM UTC

   We are still diagnosing the outage. Power is present, so we are beginning the process of swapping potentially failed components.

3. resolved Dec 05, 2025, 02:59 PM UTC

   We have replaced a failed fiber-optic transmitter, all network services have been restored.

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Started Nov 26, 2025, 03:26 PM UTC· resolved Nov 26, 2025, 04:28 PM UTC

1. investigating Nov 26, 2025, 03:26 PM UTC

   We are investigating a switch that went down on the third floor in Seneca. Currently there is no wired connection and partial wireless connection on the third floor.

2. investigating Nov 26, 2025, 04:27 PM UTC

   We are continuing to investigate this issue.

3. resolved Nov 26, 2025, 04:28 PM UTC

   The issue has been resolved.

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Started Nov 25, 2025, 02:02 PM UTC· resolved Nov 25, 2025, 04:51 PM UTC

1. investigating Nov 25, 2025, 02:02 PM UTC

   After the SUNY ITEC middleware server patching this morning we are seeing sporadic "Service Unavailable" messages while trying to access Banner Admin Pages. A service down ticket has been submitted with ITEC. If you receive this message, please try a different browser, a private/incognito browser, clear cache, etc. Keep trying. People have been able to connect after multiple attempts. There are most likely one or more tomcat services down in our pool.

2. investigating Nov 25, 2025, 02:34 PM UTC

   Our service down ticket with ITEC has been assigned and the middleware team is investigating.

3. monitoring Nov 25, 2025, 03:39 PM UTC

   ITEC believes that they have resolved the issue. It was directly related to the middleware server patching this morning. Our checkouts in CIT look good. Please let me know if you continue to experience issues.

4. monitoring Nov 25, 2025, 03:39 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Nov 25, 2025, 04:51 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 01:09 PM UTC· resolved Nov 18, 2025, 09:56 PM UTC

1. identified Nov 18, 2025, 01:09 PM UTC

   There is currently an outage with Cloudflare that is affecting logons to Brightspace, DegreeWorks, Time & Attendance, and other services that make use of SUNY logons.

2. monitoring Nov 18, 2025, 06:53 PM UTC

   Cloudflare Global Network experiencing issues Update - Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. At this point, it is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. We will provide a final update once our investigation is complete. Nov 18, 2025 - 17:44 UTC

3. resolved Nov 18, 2025, 09:56 PM UTC

   This incident has been resolved.

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Started Oct 30, 2025, 08:27 PM UTC· resolved Nov 18, 2025, 01:24 PM UTC

1. identified Oct 30, 2025, 08:27 PM UTC

   Mathematica is currently experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage. According to https://support.wolfram.com/topic/mathematica the following services are impacted: Wolfram product activation, licensing, purchasing and account services. They are actively working to restore functionality.

2. identified Oct 31, 2025, 12:13 PM UTC

   Mathematica is still experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage. According to https://support.wolfram.com/topic/mathematica the following services are impacted: Wolfram product activation, licensing, purchasing and account services. They are actively working to restore functionality. Mathematica can be accessed on the virtual lab in the meantime: https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76775533/Virtual+Lab+How+to+Access

3. identified Nov 06, 2025, 11:12 PM UTC

   Mathematica is still experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage. You can follow their status page here for updates: https://support.wolfram.com/. In the meantime Mathematica can be accessed on the virtual lab: https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76775533/Virtual+Lab+How+to+Access For instructions on how to activate on the virtual lab please follow the steps on this Self-Help Page: https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76780100/Mathematica+Installation+and+Licensing+Instructions#Activating-Mathematica-on-the-Virtual-Lab

4. resolved Nov 18, 2025, 01:24 PM UTC

   This incident has been resolved.

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Started Oct 29, 2025, 07:22 PM UTC· resolved Oct 30, 2025, 10:59 AM UTC

1. identified Oct 29, 2025, 07:22 PM UTC

   We have received reports of some connectivity issues to Microsoft Azure cloud applications, including CoPilot, login services, and Office. According to https://azure.status.microsoft/en-us/status, Microsoft is attempting to apply a mitigation to restore access.

2. resolved Oct 30, 2025, 10:59 AM UTC

   The issue impacting connectivity to Microsoft Azure services has been resolved. Please ask CIT for assistance if you are still encountering any errors.

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