CIT Geneseo incident
Sporadic "Service Unavailable" messages while trying to access Banner Admin Pages
Resolved after 2 hours 49 minutes, affecting Banner, on November 25, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Nov 25, 2025, 02:02 PM UTC
After the SUNY ITEC middleware server patching this morning we are seeing sporadic "Service Unavailable" messages while trying to access Banner Admin Pages. A service down ticket has been submitted with ITEC. If you receive this message, please try a different browser, a private/incognito browser, clear cache, etc. Keep trying. People have been able to connect after multiple attempts. There are most likely one or more tomcat services down in our pool.
- investigating Nov 25, 2025, 02:34 PM UTC
Our service down ticket with ITEC has been assigned and the middleware team is investigating.
- monitoring Nov 25, 2025, 03:39 PM UTC
ITEC believes that they have resolved the issue. It was directly related to the middleware server patching this morning. Our checkouts in CIT look good. Please let me know if you continue to experience issues.
- monitoring Nov 25, 2025, 03:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 25, 2025, 04:51 PM UTC
This incident has been resolved.
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