CIT Geneseo incident
F5 Load Balancer outage - VPN and myGeneseo unreachable
Resolved after 1 hour 24 minutes, affecting MyGeneseo and VPN, on August 13, 2026.
The networking issue with the load balancer has been resolved. VPN, myGeneseo, and all other affected web services have been restored.
Affected components
Update timeline
- investigating Aug 13, 2026, 11:37 AM UTC
We are currently investigating an outage with the the campus load balancer that directs traffic to services like VPN and myGeneseo. Those services are down until the issue is resolved.
- investigating Aug 13, 2026, 12:21 PM UTC
We are continuing to investigate the issue. The F5 load balancer is responsive again, but networking remains unavailable. VPN, myGeneseo, and other webapps like go.geneseo.edu, transfer articulation, and the directed study form remain down. We will update this status by 9am.
- resolved Aug 13, 2026, 01:01 PM UTC
The networking issue with the load balancer has been resolved. VPN, myGeneseo, and all other affected web services have been restored.
Your product runs on more than CIT Geneseo
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services