Resolved after 18 days 16 hours, affecting CIT Announcement, on October 30, 2025.
Mathematica is still experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage. You can follow their status page here for updates: https://support.wolfram.com/. In the meantime Mathematica can be accessed on the virtual lab: https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76775533/Virtual+Lab+How+to+Access For instructions on how to activate on the virtual lab please follow the steps on this Self-Help Page: https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76780100/Mathematica+Installation+and+Licensing+Instructions#Activating-Mathematica-on-the-Virtual-Lab
Affected components
Update timeline
- identified Oct 30, 2025, 08:27 PM UTC
Mathematica is currently experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage. According to https://support.wolfram.com/topic/mathematica the following services are impacted: Wolfram product activation, licensing, purchasing and account services. They are actively working to restore functionality.
- identified Oct 31, 2025, 12:13 PM UTC
Mathematica is still experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage. According to https://support.wolfram.com/topic/mathematica the following services are impacted: Wolfram product activation, licensing, purchasing and account services. They are actively working to restore functionality. Mathematica can be accessed on the virtual lab in the meantime: https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76775533/Virtual+Lab+How+to+Access
- identified Nov 06, 2025, 11:12 PM UTC
Mathematica is still experiencing a service disruption. Users may experience issues related to activating or logging in to Mathematica due to this outage. You can follow their status page here for updates: https://support.wolfram.com/. In the meantime Mathematica can be accessed on the virtual lab: https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76775533/Virtual+Lab+How+to+Access For instructions on how to activate on the virtual lab please follow the steps on this Self-Help Page: https://geneseo.atlassian.net/wiki/spaces/HELP/pages/76780100/Mathematica+Installation+and+Licensing+Instructions#Activating-Mathematica-on-the-Virtual-Lab
- resolved Nov 18, 2025, 01:24 PM UTC
This incident has been resolved.
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