Cisco Secure Access incident

AI Guardrail Policies Not Enforcing in UAE

Minor Resolved View vendor source →

Cisco Secure Access experienced a minor incident on December 12, 2025 affecting Data Loss Prevention, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 12:44 PM UTC
Resolved
Dec 12, 2025, 01:05 PM UTC
Duration
20m
Detected by Pingoru
Dec 12, 2025, 12:44 PM UTC

Affected components

Data Loss Prevention

Update timeline

  1. investigating Dec 12, 2025, 12:44 PM UTC

    We are currently investigating an issue affecting Data Loss Prevention (DLP) enforcement, and customers in this UAE region may not see their AI Guardrail policies being applied. Our engineering team is actively working to restore full service.

  2. resolved Dec 12, 2025, 01:05 PM UTC

    The issue affecting AI Guardrail policies in UAE has been resolved as of 13:00 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.