Cisco Secure Access incident

Cisco Secure Access - Secure Advanced - Allow access to encrypted files

Minor Resolved View vendor source →

Cisco Secure Access experienced a minor incident on January 13, 2026 affecting Web Security and Web Security and 1 more component, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 08:11 PM UTC
Resolved
Jan 14, 2026, 12:00 AM UTC
Duration
3h 48m
Detected by Pingoru
Jan 13, 2026, 08:11 PM UTC

Affected components

Web SecurityWeb SecurityWeb SecurityWeb SecurityWeb SecurityWeb SecurityWeb SecurityWeb SecurityWeb SecurityWeb Security

Update timeline

  1. investigating Jan 13, 2026, 08:11 PM UTC

    The feature "allow access to encrypted files" located under Secure, Advanced is designed to allow encrypted files to bypass blocking, is currently not functioning as intended. Our engineering team is actively working to resolve this issue.

  2. identified Jan 13, 2026, 08:47 PM UTC

    The engineering team has identified the issue and is currently performing a rollback to restore full functionality. The rollback process may take up to three hours to complete.

  3. resolved Jan 14, 2026, 12:00 AM UTC

    The rollback has been completed, and the issue has been resolved.