Cisco Secure Access incident

Cisco Secure Access - Dashboard – Experience Insights

Minor Resolved View vendor source →

Cisco Secure Access experienced a minor incident on January 12, 2026 affecting Dashboard, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 02:20 PM UTC
Resolved
Jan 12, 2026, 02:29 PM UTC
Duration
9m
Detected by Pingoru
Jan 12, 2026, 02:20 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Jan 12, 2026, 02:20 PM UTC

    It has been observed that since January 9th, the "Experience Insights" function is currently not operational in the Cisco Secure Access Portal. Engineering team is working to fix this issue.

  2. resolved Jan 12, 2026, 02:29 PM UTC

    The incident is resolved at 13:21 UTC. Engineering team identified and corrected an internal configuration.