Cisco Secure Access – Intermittent Web Traffic Timeouts – US (Virginia and Midwest)

Update timeline

1. investigating Oct 28, 2026, 05:08 AM UTC

   We are investigating an issue affecting web traffic through Cisco Secure Access data centers in the US (Virginia and Midwest) regions. Some customers may experience brief timeout errors when sending web traffic through Cisco Secure Access. Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.

2. identified Oct 28, 2026, 05:40 AM UTC

   We have identified the root cause of the issue affecting web traffic through the US (Virginia and Midwest) regions. The issue in the US (Virginia) region has been resolved, and services are operating normally. Remediation efforts remain underway for the US (Midwest) region, where customers may continue to experience brief timeout errors. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.

3. resolved Oct 28, 2026, 06:16 AM UTC

   The issue affecting web traffic through Cisco Secure Access data centers in the US (Virginia and Midwest) regions has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.