Chase UK had 27 outages in the last 2 years totaling 359h 48m of downtime — averaging 1.1 incidents per month.
There were 27 Chase UK outages since July 8, 2024 totaling 359h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
J.P. Morgan Personal Investing are having an issue with one of their services. You may experience an issue joining them today. If that happens, please try again later.
This incident has been resolved.
We have a problem with some of our systems at the moment. It means that when you contact us at the moment, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. Some of our team are also not able to respond to messages, so you might wait longer for a response. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
We're still investigating this issue with our Support team's systems at the moment. Our team still can't access any details about your account when you contact us. That means we can't answer specific questions about your account. Your data is not affected.
This incident has been resolved.
A problem with our systems means that money is taking longer to get to other people. Standing orders and Direct Debits are not affected. Your payment will still be processed as normal, it's just taking a little bit longer. If you've got an important payment affected by this, we'll make things right for you once we've sorted the issue. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have a problem with some of our systems at the moment. It means that we’re having trouble loading information into the app. Some customers are also having an issue logging into the app. Our Support Team are also unable to help with information about your account. You can still use your card as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
We are continuing to investigate this issue.
This incident is resolved
We have a problem with some of our systems at the moment. You can still move money between your accounts. Your card works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
This incident has been resolved.
A problem with our systems means that money is taking longer to move in and out of your account. Your payment will still be processed, it's just taking a little bit longer than usual. Your card is working as normal. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
This incident has been resolved.
We have a problem with one of our systems at the moment. It means that card transactions and payments in or out are not showing up in ‘All activity’. The transaction is going through as normal however. Your balance is also updating properly. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
We have a problem with one of our systems at the moment. It means that card transactions and payments in or out are taking longer to show up in ‘All activity’. The transaction is going through as normal however. Your balance is also updating properly. If you generate a custom statement, transactions may not appear there either. Please try again later today. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
This incident has been resolved.
We have a problem with one of our systems at the moment. It means that you may not be able to apply for a credit card with us right now. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
This incident has been resolved.
We're having some trouble with some of our systems at the moment. You won't be able to join us or continue with your application at the moment. Please come back and try again later. It also means that rewards aren't working properly right now. You might not see them show up in the app until we can fix it. You can still earn any cashback in the background and your card still works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We're having some trouble with some of our systems at the moment. You won't be able to join us or continue with your application at the moment. Please come back and try again later. It also means that rewards aren't working properly right now. You might not see them show up in the app until we can fix it. You can still earn any cashback in the background and your card still works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
We're having some trouble with some of our systems at the moment. You won't be able to join us or continue with your application at the moment. Please come back and try again later. It also means that rewards aren't working properly right now. You might not see them show up in the app until we can fix it. You can still earn any cashback in the background and your card still works as normal. If you are trying to change device or reset your passcode, you cannot do this at the moment. Please try again later. Statements are also not available at the moment. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
This incident has been resolved.
We have a problem with one of our systems at the moment. It means that card transactions are taking longer to process on our side. They have gone through properly for the person you are paying. You can still transfer money in the app. Your Direct Debits and standing orders aren't affected. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
This incident has been resolved.
We have a problem with one of our systems at the moment. This means that some customers who are reinstalling the Chase app or are changing devices are struggling to upload their ID documents. We're working on a fix, but if this happens to you, please make sure you're on the latest version of the app and try again when your internet connection is stronger. If you need to make a payment or move money while you're logging back in, please call us on 0800 376 3333 (or +44 203 493 0829 if you're abroad). We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
This incident has been resolved.
We have a problem with one of our systems at the moment. This means that some saver accounts aren't loading properly right now. If this happens to you, please pull to refresh the app and wait a few seconds. If this doesn't work, please search for 'refresh your data' on 'Support' and follow the instructions in the FAQ. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We have a problem with some of our systems at the moment. It means that some online card payments aren't working right now. You can still use your card for most online card payments, in shops, and with Apple Pay and Google Pay. You can also withdraw cash and transfer money. Your Direct Debits and standing orders aren't affected. If you've got an important payment impacted by this, we'll make things right for you once we've sorted the issue. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
This incident has been resolved.
We have a problem with one of our systems at the moment. It means that some customers are having issues logging in to the app with biometrics like Touch ID or Face ID. If this happens to you, please use your passcode. If you use Face ID, you might need to cover the camera to be able to enter the passcode. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
We are continuing to investigate this issue.
This incident has been resolved.
We have a problem with some of our systems at the moment. It means that it might take us longer to help you with some complex issues today. If this happens, we'll work on your case as soon as possible. We may have to ask you to call us back later. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
This incident has been resolved.
We have a problem with some of our systems at the moment. It means that some online card transactions aren't working right now. If this happens, please try again. Your card works as normal in store We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
This incident has been resolved.
We have a problem with some of our systems at the moment. It means you can't make or receive payments right now. Any money you've already paid out or paid in is being held in a queue. Please don't retry payments. You can still move money between your accounts. Your card works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
This incident has been resolved.
We've identified an issue with some merchants where their transactions are clearing later than usual. It means that some transactions are showing up in your activity list today from a few weeks ago. Please check if you've made this transaction in the last few weeks. If you recognise it, you don't need to do anything – you haven't been charged twice. If you don't recognise a transaction, please let us know. Other payments in and out of your account should work as normal.
This incident has been resolved.
We're aware of an issue with some other UK banks at the moment. It means that payments to and from these banks aren't being made as normal. If you've tried to make a payment today, please don't try it again until the issue is resolved. If you notice anything wrong with your payments, please check the other bank's website for more information.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We're aware of an issue with some other UK banks at the moment. It means that money is taking longer to get to other people who have accounts with them. The payment will still be processed as normal. It's just taking a little bit longer. Please don't try the payment again. You can check their website for more information.
This incident has been resolved.
We have a problem with some of our systems at the moment. It means that some salary and benefit payments are delayed this morning. Other payments in and out of your account should work as normal. We'll be in touch about what to do if this issue impacted your ability to pay Direct Debits or standing orders. Your card should work as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident is now resolved.
We have a problem with one of our systems at the moment. It means that a text message went out from us earlier today about account balances. If you received this message in error, please ignore it. We're sorry for any confusion this caused.
This incident has been resolved.
We have a problem with one of our systems at the moment. It means that we're not able to call and message with as many customers as normal. We've fixed the problem and will start to work through our queues overnight. Your app and card should still work as normal. We know you count on your bank for the important things in life. We're sorry for any problems this causes you.
This incident has been resolved.
We have a problem with one of our systems at the moment. It means that we're not able to talk to as many customers as normal. To keep our customers safe, we're asking you to only call us if you have a fraud issue. Your app and card should still work as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
This incident has been resolved.