Chase UK experienced a minor incident on June 20, 2026 affecting Contacting us, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 20, 2026, 07:08 PM UTC
We have a problem with some of our systems at the moment. It means that when you contact us at the moment, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. Some of our team are also not able to respond to messages, so you might wait longer for a response. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- identified Jun 20, 2026, 08:46 PM UTC
We're still investigating this issue with our Support team's systems at the moment. Our team still can't access any details about your account when you contact us. That means we can't answer specific questions about your account. Your data is not affected.
- resolved Jun 20, 2026, 10:44 PM UTC
This incident has been resolved.