Chase UK Outage History

Chase UK is up right now

Chase UK had 16 outages in the last 2 years totaling 162h 42m of downtime — averaging 0.7 incidents per month.

There were 16 Chase UK outages since September 18, 2025 totaling 162h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://chaseuk.statuspage.io

Minor August 26, 2026

Payments are delayed right now

Detected by Pingoru
Aug 26, 2026, 09:22 AM UTC
Resolved
Aug 26, 2026, 10:02 AM UTC
Duration
40m
Affected: Seeing balances and activityPaying money inSending money outMoving money between accounts
Timeline · 2 updates
  1. investigating Aug 26, 2026, 09:22 AM UTC

    A problem with our systems means that money is taking longer to come in and to get to other people. Standing orders and Direct Debits are not affected. Your payment will still be processed as normal, it's just taking a little bit longer. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.

  2. resolved Aug 26, 2026, 10:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 17, 2026

Messaging us isn't working right now

Detected by Pingoru
Aug 17, 2026, 07:20 PM UTC
Resolved
Aug 18, 2026, 09:58 AM UTC
Duration
14h 37m
Affected: Contacting us
Timeline · 2 updates
  1. identified Aug 17, 2026, 07:20 PM UTC

    We have a problem with one of our systems right now. It means that you may not get a response from us if you message us today. That also means that more people than usual are trying to call us today, so it might take us a little longer to pick up. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and we'll update you as soon as we know more. We're sorry for any problems this causes you.

  2. resolved Aug 18, 2026, 09:58 AM UTC

    This incident is resolved.

Read the full incident report →

Notice August 17, 2026

Payments and some transactions are delayed right now

Detected by Pingoru
Aug 17, 2026, 05:30 PM UTC
Resolved
Aug 17, 2026, 09:09 PM UTC
Duration
3h 38m
Affected: Seeing balances and activityPaying money inMaking regular payments
Timeline · 2 updates
  1. identified Aug 17, 2026, 05:30 PM UTC

    A problem with our systems means that some transactions and payments are taking longer to process. Standing orders and Direct Debits are not affected. Your payment will still be processed as normal, it's just taking a little bit longer. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.

  2. identified Aug 17, 2026, 08:12 PM UTC

    We are continuing to work on a fix for this issue.

Read the full incident report →

Minor July 31, 2026

Issues opening saver accounts

Detected by Pingoru
Jul 31, 2026, 08:32 AM UTC
Resolved
Jul 31, 2026, 10:54 AM UTC
Duration
2h 21m
Affected: Rewards
Timeline · 2 updates
  1. investigating Jul 31, 2026, 08:32 AM UTC

    We have a problem with one of our systems at the moment. It means you can’t open a new saver account right now. Everything else works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. resolved Jul 31, 2026, 10:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2026

Trouble with online card payments

Detected by Pingoru
Jul 24, 2026, 05:33 PM UTC
Resolved
Jul 24, 2026, 09:18 PM UTC
Duration
3h 44m
Timeline · 2 updates
  1. investigating Jul 24, 2026, 05:33 PM UTC

    We have a problem with some of our systems at the moment. It means that some online card payments that need security checks aren't working right now. You can still use your card in shops, and with Apple Pay and Google Pay. You can also withdraw cash and transfer money. Your Direct Debits and standing orders aren't affected. If you've got an important payment impacted by this, we'll make things right for you once we've sorted the issue. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.

  2. resolved Jul 24, 2026, 09:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2026

Talking to us today

Detected by Pingoru
Jul 23, 2026, 06:41 AM UTC
Resolved
Jul 23, 2026, 09:21 AM UTC
Duration
2h 39m
Affected: Contacting us
Timeline · 2 updates
  1. investigating Jul 23, 2026, 06:41 AM UTC

    We have a problem with some of our systems at the moment. It means that when you contact us at the moment, we won't be able to help you with specific questions about your account. We will be able to help you with general questions about Chase. Some of our team are also not able to respond to messages, so you might wait longer for a response. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. resolved Jul 23, 2026, 09:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 22, 2026

Joining J.P. Morgan Personal Investing

Detected by Pingoru
Jun 22, 2026, 12:38 PM UTC
Resolved
Jun 22, 2026, 02:44 PM UTC
Duration
2h 5m
Timeline · 2 updates
  1. investigating Jun 22, 2026, 12:38 PM UTC

    J.P. Morgan Personal Investing are having an issue with one of their services. You may experience an issue joining them today. If that happens, please try again later.

  2. resolved Jun 22, 2026, 02:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 15, 2026

Payments going out are held in a queue

Detected by Pingoru
Jun 15, 2026, 03:13 PM UTC
Resolved
Jun 15, 2026, 10:24 PM UTC
Duration
7h 10m
Affected: Sending money out
Timeline · 5 updates
  1. investigating Jun 15, 2026, 03:13 PM UTC

    A problem with our systems means that money is taking longer to get to other people. Standing orders and Direct Debits are not affected. Your payment will still be processed as normal, it's just taking a little bit longer. If you've got an important payment affected by this, we'll make things right for you once we've sorted the issue. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.

  2. investigating Jun 15, 2026, 04:22 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 15, 2026, 04:58 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 15, 2026, 04:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 15, 2026, 10:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2026

Trouble with the app

Detected by Pingoru
Apr 22, 2026, 07:19 PM UTC
Resolved
Apr 22, 2026, 08:56 PM UTC
Duration
1h 37m
Affected: Logging inSeeing balances and activityContacting us
Timeline · 3 updates
  1. investigating Apr 22, 2026, 07:19 PM UTC

    We have a problem with some of our systems at the moment. It means that we’re having trouble loading information into the app. Some customers are also having an issue logging into the app. Our Support Team are also unable to help with information about your account. You can still use your card as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. investigating Apr 22, 2026, 07:53 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 22, 2026, 08:56 PM UTC

    This incident is resolved

Read the full incident report →

Minor April 12, 2026

Payments aren't working right now

Detected by Pingoru
Apr 12, 2026, 11:50 AM UTC
Resolved
Apr 12, 2026, 03:33 PM UTC
Duration
3h 42m
Affected: Paying money inSending money out
Timeline · 2 updates
  1. investigating Apr 12, 2026, 11:50 AM UTC

    We have a problem with some of our systems at the moment. You can still move money between your accounts. Your card works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. resolved Apr 12, 2026, 03:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 4, 2026

Transactions are updating slowly right now

Detected by Pingoru
Mar 04, 2026, 03:28 AM UTC
Resolved
Mar 04, 2026, 08:47 AM UTC
Duration
5h 18m
Affected: Seeing balances and activity
Timeline · 3 updates
  1. investigating Mar 04, 2026, 03:28 AM UTC

    We have a problem with one of our systems at the moment. It means that card transactions and payments in or out are not showing up in ‘All activity’. The transaction is going through as normal however. Your balance is also updating properly. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. investigating Mar 04, 2026, 08:29 AM UTC

    We have a problem with one of our systems at the moment. It means that card transactions and payments in or out are taking longer to show up in ‘All activity’. The transaction is going through as normal however. Your balance is also updating properly. If you generate a custom statement, transactions may not appear there either. Please try again later today. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  3. resolved Mar 04, 2026, 08:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 17, 2026

Trouble with opening a credit card

Detected by Pingoru
Feb 17, 2026, 12:32 AM UTC
Resolved
Feb 19, 2026, 04:01 PM UTC
Duration
2d 15h
Timeline · 2 updates
  1. investigating Feb 17, 2026, 12:32 AM UTC

    We have a problem with one of our systems at the moment. It means that you may not be able to apply for a credit card with us right now. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. resolved Feb 19, 2026, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 12, 2026

Issues with joining us and rewards

Detected by Pingoru
Jan 12, 2026, 04:08 PM UTC
Resolved
Jan 12, 2026, 05:51 PM UTC
Duration
1h 43m
Affected: Joining usRewards
Timeline · 6 updates
  1. investigating Jan 12, 2026, 04:08 PM UTC

    We're having some trouble with some of our systems at the moment. You won't be able to join us or continue with your application at the moment. Please come back and try again later. It also means that rewards aren't working properly right now. You might not see them show up in the app until we can fix it. You can still earn any cashback in the background and your card still works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. investigating Jan 12, 2026, 04:18 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 12, 2026, 04:19 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 12, 2026, 04:27 PM UTC

    We're having some trouble with some of our systems at the moment. You won't be able to join us or continue with your application at the moment. Please come back and try again later. It also means that rewards aren't working properly right now. You might not see them show up in the app until we can fix it. You can still earn any cashback in the background and your card still works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  5. investigating Jan 12, 2026, 04:59 PM UTC

    We're having some trouble with some of our systems at the moment. You won't be able to join us or continue with your application at the moment. Please come back and try again later. It also means that rewards aren't working properly right now. You might not see them show up in the app until we can fix it. You can still earn any cashback in the background and your card still works as normal. If you are trying to change device or reset your passcode, you cannot do this at the moment. Please try again later. Statements are also not available at the moment. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  6. resolved Jan 12, 2026, 05:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 13, 2025

Card payments are not showing in 'All Activity'

Detected by Pingoru
Nov 13, 2025, 07:43 AM UTC
Resolved
Nov 13, 2025, 08:52 AM UTC
Duration
1h 9m
Affected: Seeing balances and activity
Timeline · 2 updates
  1. investigating Nov 13, 2025, 07:43 AM UTC

    We have a problem with one of our systems at the moment. It means that card transactions are taking longer to process on our side. They have gone through properly for the person you are paying. You can still transfer money in the app. Your Direct Debits and standing orders aren't affected. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. resolved Nov 13, 2025, 08:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 13, 2025

Trouble reinstalling the app

Detected by Pingoru
Oct 13, 2025, 02:58 PM UTC
Resolved
Oct 15, 2025, 01:28 PM UTC
Duration
1d 22h
Affected: Logging in
Timeline · 2 updates
  1. identified Oct 13, 2025, 02:58 PM UTC

    We have a problem with one of our systems at the moment. This means that some customers who are reinstalling the Chase app or are changing devices are struggling to upload their ID documents. We're working on a fix, but if this happens to you, please make sure you're on the latest version of the app and try again when your internet connection is stronger. If you need to make a payment or move money while you're logging back in, please call us on 0800 376 3333 (or +44 203 493 0829 if you're abroad). We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.

  2. resolved Oct 15, 2025, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2025

Trouble loading saver accounts

Detected by Pingoru
Oct 01, 2025, 08:08 AM UTC
Resolved
Oct 01, 2025, 10:21 AM UTC
Duration
2h 12m
Affected: Seeing balances and activityContacting us
Timeline · 4 updates
  1. investigating Oct 01, 2025, 08:08 AM UTC

    We have a problem with one of our systems at the moment. This means that some saver accounts aren't loading properly right now. If this happens to you, please pull to refresh the app and wait a few seconds. If this doesn't work, please search for 'refresh your data' on 'Support' and follow the instructions in the FAQ. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.

  2. investigating Oct 01, 2025, 10:14 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 01, 2025, 10:19 AM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 01, 2025, 10:21 AM UTC

    This incident has been resolved.

Read the full incident report →