Channel.io incident

Temporary issue detected with Customer Support (Inbox)

Channel.io experienced a major incident on July 30, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.

Started: Jul 30, 2026, 07:52 AM UTC
Resolved: Jul 30, 2026, 08:00 AM UTC
Duration: 7m
Detected by Pingoru: Jul 30, 2026, 07:52 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

investigating Jul 30, 2026, 08:02 AM UTC

Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
resolved Jul 30, 2026, 08:04 AM UTC

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.